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The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help centre
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
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Add to
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Request a demo
The ultimate B2B customer experience
Ticketing
Accounts
Analytics
Broadcasts
Integrations
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Pricing
Blog
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Customers
Help center
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Read all articles
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Categories :
Ticketing
Customer Support
Customer Success
CRM
Customer Support
Zendesk
Unlock complete Slack data within Zendesk.
Intercom
Centralize support queues across Intercom and Slack.
Hubspot
Bring Slack conversations into HubSpot with Thena.
Fresdesk
Uncover comprehensive Slack data within Freshdesk.
Salesforce Cases
Unify support efforts by seamlessly linking Slack to Salesforce Cases.
Zendesk
Zendesk Unlock complete Slack data within Zendesk.
Intercom
Centralize support queues across Intercom and Slack.
HubSpot Ticketing
Bring Slack conversations into HubSpot with Thena.
Freshdesk
Uncover comprehensive Slack data within Freshdesk.
Salesforce Cases
Unify support by linking Slack to Salesforce Cases
Product
Jira
Connect Jira tickets to Thena requests.
Linear
Connect Linear tickets to Thena requests.
Shortcut
Connect Shortcut stories to Thena requests.
Jira
Connect Jira tickets to Thena requests.
Linear
Connect Linear tickets to Thena requests.
Shortcut
Connect Shortcut stories to Thena requests.
Sales
Salesforce
Send customer requests, tags, and summaries in Slack to SFDC.
Hubspot
Send customer requests, tags, and summaries in Slack to HubSpot.
Salesforce CRM
Unify support by linking Slack to Salesforce Cases
HubSpot CRM
Bring Slack conversations into HubSpot with Thena.
Customer Success
Best practices, research and tips on managing customers.
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Communication
What Is Customer Support? A Complete Guide
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
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Using Slack for Customer Support in B2B (Ultimate Guide)
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Slack Ticketing System for Internal Support Helpdesk (Guide)
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