# llms.txt for thena.ai
site: https://www.thena.ai

# Site purpose
description: Thena is a customer support AI platform for B2B teams, enabling centralized management of customer data, automated ticketing, integrations, and collaborative tools for human and AI agents via Slack, Email, Chat, and MS Teams.

# Key features
features:
  - Centralizes customer data for effective collaboration between human and AI agents
  - Enables app integrations for AI agents to handle data and APIs
  - Supports automated ticket assignment and routing across custom team boards and groups
  - Converts Slack, Email, Web Chat, and MS Teams messages into trackable tickets
  - Custom fields, views, and assignment logic to suit organizational processes
  - Automated responders and internal thread collaboration
  - Built-in CSAT feedback, advanced ticket insights, and performance metrics
  - Knowledge base for article sharing and workflows for automating repeat support flows
  - Connects with internal systems and existing channels

# Use cases
use_cases:
  - B2B customer support teams looking to streamline ticket management and data integration
  - Companies wanting real-time, multi-channel support operations involving both human and AI agents
  - Organizations aiming for deeper analytics on support workflows and customer satisfaction

# Targeted audience
targeting:
  - B2B customer support and success teams
  - Teams using modern communication tools (Slack, email, MS Teams, etc.)

# Contact
contact_url: https://www.thena.ai/contact

# Free plan
[Plans](https://www.thena.ai/pricing): Free plan available with no credit card required

#Platform
[AI agents](https://www.thena.ai/ai-agents): Intelligent AI-powered customer support agents that automate ticket handling, responses, and workflows across channels.
[AI chat agents](https://www.thena.ai/ai-chat-agents): AI chat agents that provide smart, scalable, and customizable 24/7 customer support, seamlessly combining AI-driven resolution with smooth human handoff.
[Multi-persona ticketing](https://www.thena.ai/multi-persona-ticketing): Customizable ticketing system enabling teams to create workflows, statuses, and routing tailored to their processes.
[Omni-channel support](https://www.thena.ai/omni-channel-support): Seamless customer support across multiple platforms including chat, email, Slack, and MS Teams for unified interactions.
[Knowledge base](https://www.thena.ai/ai-knowledge-base): Centralized, AI-enhanced repository of information to power accurate and fast customer support responses.	
[Workflows](https://www.thena.ai/ai-workflows): Automated multi-step agent workflows that streamline complex support and operational processes.
[Accounts](https://www.thena.ai/accounts): Tools to organize, summarize, and proactively manage customer accounts with AI-driven insights and reports.
[Apps](https://www.thena.ai/apps): Integrations and extensions that enable deploying AI agents within your existing web apps, portals, and chat environments.

#Compare
[Thena vs. Zendesk](https://www.thena.ai/thena-vs-zendesk): Detailed comparison highlighting Thena’s AI-native ticketing platform versus Zendesk’s traditional support system.
[Thena vs. Freshdesk](https://www.thena.ai/thena-vs-freshdesk): Feature-by-feature comparison emphasizing Thena’s AI-powered workflows against Freshdesk’s support capabilities.
[Thena vs. Intercom](https://www.thena.ai/thena-vs-intercom): Comparative overview showcasing Thena’s AI-driven ticketing and communication versus Intercom’s customer messaging focus.
[Thena vs. Hubspot](https://www.thena.ai/thena-vs-hubspot): Analysis of Thena’s purpose-built AI agents against Hubspot’s CRM and service tools for customer support teams.
[Thena vs. Salesforce cases](https://www.thena.ai/thena-vs-salesforce-cases): Comparison of Thena’s intelligent ticketing platform and AI workflows with Salesforce’s case management system.
[Thena vs. Front](https://www.thena.ai/thena-vs-front): Contrast between Thena’s AI-first ticketing and workflow automation and Front’s team inbox and messaging approach.

#Company resources:
[blog](https://www.thena.ai/blog): Official blog featuring updates, best practices, and industry insights related to the platform.
[documentation](https://docs.thena.ai/platform/getting-started): Comprehensive guides and developer resources to help you get started and leverage platform capabilities.
[help center](https://knowledge.thena.ai/): Support portal with FAQs, troubleshooting, and user assistance for platform customers.

#Important guides:
[Zendesk alternatives](https://www.thena.ai/post/zendesk-alternatives): Comprehensive guide comparing top Zendesk alternatives with features, pricing, and ideal use cases for diverse businesses.
[CSAT in B2B customer support](https://www.thena.ai/post/csat-in-b2b-customer-support-guide): Essential insights and best practices for measuring and improving Customer Satisfaction Score (CSAT) in B2B support.
[What is Thena](https://www.thena.ai/post/what-is-thena-the-complete-guide-to-modern-b2b-customer-support-(2025)): Complete guide to Thena’s AI-first platform designed for modern, omni-channel B2B customer support.
[Zendesk vs Freshdesk](https://www.thena.ai/post/zendesk-vs-freshdesk): In-depth comparison of Zendesk and Freshdesk highlighting key differences in features, usability, and pricing.
[Best customer portal software guide](https://www.thena.ai/post/best-customer-portal-software-guide): Expert review and recommendations on customer portal software to enhance self-service and engagement.
[Best free helpdesk software options](https://www.thena.ai/post/best-free-helpdesk-software): Curated list of top free helpdesk software solutions for businesses starting or scaling customer support.
[B2B customer experience management guide](https://www.thena.ai/post/b2b-customer-experience-management-guide): Strategies and tools to effectively manage and improve the B2B customer experience across multiple touchpoints.
[Agentic AI chat agents](https://www.thena.ai/post/agentic-ai-chat-agents): Overview of intelligent agentic AI chat agents designed to deliver smarter, autonomous customer interactions.
[AI logs](https://www.thena.ai/post/ai-logs-for-transparent-customer-support): Transparent logging of AI-driven customer support interactions to ensure accountability and continuous learning.
[Customer support AI for B2B startups](https://www.thena.ai/post/ai-customer-support-b2b-startups-tutorial): Practical tutorial on leveraging AI customer support to scale and streamline B2B startup operations efficiently.

# Last updated
last_updated: 2025-08-20