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Start managing your customers faster, quicker, and easier from Slack.
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Revolutionizing Customer Success with Slack in B2B SaaS

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Unlock limitless capacity in Slack.
Talk to a product specialist

Meet your customers

where they are

Support and grow your customers in

Slack

MS Teams

Email

Web

4.9/5
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Rated #1 in Ticket Collaboration by G2
"A must have tool for CS & Support Teams."
"Finally a way to have visibility on Slack"
“We have a dedicated Slack channel set up with nearly every single customer and prospect we work with. Managing the enormous volume of inbound requests and tracking the status of each would be absolutely overwhelming without Thena.”
Ryan Hoskin
VP Customer Success
“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%!”
Shayan Aminmadani
Sr Manager, Support Engineering
"Game Changer for Managing Slack Interactions"
Shayan Aminmadani
Sr Manager, Support Engineering, Mixpanel
"Thena makes customer success/support in Slack a breeze"
June Zhang
Head of Customer Experience, UserEvidence
Deliver personalized, effortless Slack support
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Our customers see mind blowing results with Thena
95%
Reduction in Response times
50%
Reduction in Resolution times

“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%!”

-  Shayan Aminmadani, Sr Manager, Support Engineering, Mixpanel
97%
Reduction in Response times
54%
Reduction in Resolution times

“Thena improves communication with customers by streamlining ticket submission through Slack. This ensures requests are directed to the right Cube representative and results in prompt responses.”

-  Nurzhan Ospanov, Head of Customer Success,Cube Dev

Deliver superior customer experience

Without leaving
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Request Management

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests

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SLAs & Alerts

Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort

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Analytics

Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health

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Connectors
Connectors

Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack

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Learn how modern companies have solved Slack chaos
Customer stories
Harness the full potential of Slack based support

Slack is the modern way to manage customer communication

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“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Review from Rishen Kapoor Co-founder, Toplyne
Rishen Kapoor
Co-founder, Toplyne
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“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."

Review Image of Josh Curl Co-founder, Hightouch
Josh Curl
Co-founder, Hightouch
Mike Molinet, Co-Founder and COO of BRANCH
Customer Management
“How We Retain and Grow $100k+ accounts with Slack at Branch”
Mike Molinet,Co-founder & COO
Branch
Read the story
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“Slack is the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, & quick resolution times.”

Mike Molinet, Co-Founder and COO
Mike Molinet
Co-Founder, Branch

“Slack Connect is one of the most underrated inventions of modern communication"

Rishen Kapoor Co-founder, Toplyne
Guillermo Rauch
Co-Founder & CEO, Vercel
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Seamlessly bridge Slack with your GTM systems

Elevate your team’s productivity; engage in real-time conversations and build seamless connectivity without boundaries.
View all integrations

Enterprise-ready security & compliance

Built for scale, we prioritize security and compliance.
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Start managing your customers faster and easier from Slack

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