“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%”
Shayan Aminmadani
Senior Manager, Support Engineering at Mixpanel
Stay connected with Slack threads from email-based ticketing systems
Create Tickets from Slack
Slack is now a source for ticket creation
Assist account teams in converting Slack messages into email tickets for improved cross-platform collaboration and streamlined communication with support teams.
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![Zendesk-Slack Integration with Thena [Ultimate Playbook]](https://assets.website-files.com/62b4d86d7691c3d86ef2cf9c/633bce21194fd360b7c9260c_Group%20238195.svg)
