“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%”
Senior Manager, Support Engineering at Mixpanel
Stay connected with Slack threads from email-based ticketing systems
Create Tickets from Slack
Slack is now a source for ticket creation
Assist account teams in converting Slack messages into email tickets for improved cross-platform collaboration and streamlined communication with support teams.