Stay connected with Slack threads from email-based ticketing systems
Create Tickets from Slack
Slack is now a source for ticket creation
Assist account teams in converting Slack messages into email tickets for improved cross-platform collaboration and streamlined communication with support teams.
Reply from Ticketing System
Don’t need to move out of ticketing system
Facilitate support teams to reply to customer threads on Slack seamlessly, without having to leave the email-based ticketing system.
Collect higher CSAT submissions with Slack
Collect CSAT scores directly within Slack after a ticket is closed, increasing CSAT collection and improving customer satisfaction.
Reduce response and resolutions times with Slack
Enable teams to track response and resolution times with customers on Slack, empowering them to improve critical support metrics.