Bring customer support to Raycast. Tickets, instantly accessible.

Bring customer support to Raycast. Tickets, instantly accessible.

Written by

Govind Kavaturi

|

Published on

Jun 24, 2025

Thena and Raycast integration
Thena and Raycast integration

In today's fast-paced, interconnected world, productivity tools are paramount. We're constantly seeking ways to simplify our workflows and consolidate our tasks. Imagine being able to manage your customer support tickets directly from your favorite command bar tool, without ever leaving your current application. Thanks to the power of the Model Context Protocol (MCP) and seamless integration, this is now a reality for Thena and Raycast users!

This blog post will guide you through setting up Thena's official MCP server in Raycast, empowering you to access Thena data and perform actions on your tickets right from your desktop. No more jumping between tabs – it's time to experience a truly unified workflow.

What is Thena MCP for Raycast?

Thena, one of the official MCP servers of Raycast, allows you to directly access your Thena data within Raycast and even perform actions on your tickets. This means you can:

  • Quickly check ticket statuses: "What's the status of ticket #XYZ?"

  • Update ticket properties: Change assignee, priority, or status with a simple command.

  • Query your data: Ask questions like "Show me all high priority tickets assigned to me."

It's about having your ticketing software truly operate from anywhere, offering unparalleled flexibility in managing customer support conversations.

How to set up Thena MCP in Raycast: a step-by-step guide

Getting started is straightforward. Follow these simple steps to connect your Thena account with Raycast:

Step 1: Get Raycast and install

First things first, if you haven't already, head over to Raycast's official website to sign up and install the application on your computer.

Step 2: Install the Raycast Model Context Protocol Registry extension

The MCP Registry is where you'll find all the official servers, including Thena's. Go directly to the Raycast Model Context Protocol Registry and install the extension.

Step 3: Search for Thena in Raycast

Once the Registry extension is installed, open your Raycast application. Bring up the command bar (usually by pressing Option + Space or Alt + Space), type "Registry search," and then search for "Thena."

Step 4: Install Thena server

Click on "Install server" for Thena from the search results. This action initiates the setup process within Raycast.

Step 5: Fill in details and install

A new window will appear asking for details. You can typically leave the default settings or give it a custom name if you prefer. Ensure the "Arguments" field correctly shows -y mcp-remote https://mcp.thena.ai/sse. Click "Install."

Step 6: Log in with your Thena credentials

You will then be redirected to the Thena MCP login page in your browser. Enter your Thena email and password, or choose to sign in with Google if that's how your Thena account is set up.

Step 7: Choose your organization

After successful login, you'll be prompted to authorize Thena MCP and select your organization from a dropdown menu. Choose the appropriate organization you wish to integrate and click "Approve."

Step 8: You're all set!

Congratulations! You've successfully connected Thena to Raycast. You can now close the browser tab and return to Raycast.

Experience the power of integrated ticketing

Now that you're set up, you can start leveraging Raycast to manage your Thena tickets. Simply open Raycast and type your queries or commands prefixed with thena-platform.

For example, you can type:

  • thena-platform bring up high priority tickets assigned to me?

  • thena-platform change status of ticket #1234 to "In Progress"

  • thena-platform show me all open tickets

In today's interconnected world, you need a ticketing software that truly operates out of anywhere. Thena Raycast allows you to do exactly that, providing a powerful, intuitive way to manage your customer support. Sign up for Thena today.

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