Thena is the AI-first ticketing platform, built with intelligence at every step. Automate workflows, slash hours, and unlock 10x impact.
Thena vs Salesforce cases
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Get an AI-first ticketing platform packed with powerful features. See why Thena is the #1 Salesforce cases alternative in 2025.
Why choose Thena over Salesforce cases?
AI-native super powers
Ticketing platform
MCP
Compare features
Salesforce
Purpose-built AI agents
AI insights
Workflows powered by AI agents
Custom apps powered by AI agents
Tickets
Team boards
Groups
Assignment rules
Statuses
Fields
Forms
Notes
Activity log
SLA policies
CSAT
Auto-responders
Forms
Customer portal
Views
Inbox
Drafts
Internal threads
Slack triage
Communication channels
Slack
Slack
Web chat
MS Teams
MS Teams
Accounts
Forms
All accounts
Contacts
Fields
Notes
Tasks
Activity
Knowledge base
Forms
Public help centers
Custom domains
User feedback
Collections
Articles
Article versioning
WYSWIG editor
Live collaboration
Live collaboration
Live collaboration
Live collaboration
Live collaboration
Comments
Developer tools
Platform API
App studio
AI Agent studio
Webhooks
Customer support AI.
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