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Raverio

Hey team, we’re seeing something weird. We disabled a feature flag (beta_dashboard_ui) about an hour ago, but some users are still seeing

the new UI. We’ve already confirmed the flag is off in the dashboard and the targeting rules were removed. Any idea what might be going on?

Jamie

Great, here's the link to the refresh behavior section in the SDK docs. If forceRefresh() isn’t triggered, the stale value could persist for users

with long-lived sessions, especially if the SDK is initialized at app start and never rehydrated. It wouldn’t impact everyone uniformly — more

likely users who had the app open during the flag change. Some teams set up a listener to auto-refresh on flag updates; I can show you a

sample snippet if that’s helpful too.

Jamie

Hi Raverio — based on similar reports from other teams, this usually happens when the client SDK is caching flag values longer than

expected. If you're using the React SDK, the default TTL is 60 minutes unless it's overridden in your config. It's also worth confirming if the

forceRefresh() method is being called after updates. Would you like me to link you to the section in the docs that covers this?

Raverio

Yes, that would be helpful. We’re using the React SDK, and I’m not sure we’re calling forceRefresh() anywhere. This could definitely be a caching

thing. Also, would this affect only certain users or everyone?

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Hey, my billing dashboard still shows old invoices

after today’s refresh. Any idea why?

Jennice

Hi Jennice! That usually happens when the cache isn’t cleared.

Are you calling /syncBillingData on each dashboard load?

Taylor

Taylor

Jennice

No, just on login.

Jennice

That would be helpful.

Got it. Try calling it on view load or set a shorter cache TTL.

Want a quick code sample?

Taylor

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