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Request Management
Assign, close, convert, and review incoming customer requests on Slack
SLAs & Alerts
Setup SLAs & reminders to customer requests on Slack
Analytics
Know first response times, resolution times, and SLA breaches
Connectors
Connect customer interactions with email ticketing tools and CRM
Marketing Automation
Build & send marketing communication by type, geo, and cohort
Channel Management
Create, archive and revive channels programmatically
Knowledge Base AI
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NEW
Integrate your knowledge base documentation with AI to provide quick and automated responses to your customers' messages on Slack.
Customer Success
NEW
Strengthen customer connections in Slack, nurture relationships and drive business success.
Customer Support
NEW
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Marketing
NEW
Connect with customers on Slack. Effortlessly create, send, and schedule marketing campaigns on a large scale.
Leadership
NEW
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
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Product
Request Mangement
Assign, close, convert, and review incoming customer requests on Slack
SLAs Alerts
Setup SLAs & reminders to customer requests on Slack
Analytics
Know first response times, resolution times, and SLA breaches
Connectors
Connect customer interactions with email ticketing tools and CRM
Marketing Automation
Build & send marketing communication by type, geo, and cohort
Channel Management
Create, archive and revive channels programmatically
Knowledge Base AI
BETA
NEW
Leverage agile frameworks to provide a robust synopsis for high level.Generative AI Â powered responses on Slack
Solution
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Customer Success
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Delight customers with ease and speed
Support
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Make support Conversational again
Product
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Build products based on customer feedback
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NEW
Communicate with customers at the right time
latest from blog
Communication
How to Use Slack Connect Effectively
Technology
7 Best Slack Integrations for Customer Service Teams
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customer stories
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