“Thena is a Game Changer”
Shayan Aminmadani,
Sr Support Engineering Manager, Mixpanel
Developed By Mahmud NIloy.

Customer Stories

Reduced support response
times by 60%
3hrs/day
Time Saved by Support Team
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Solved the Slack problem
95%
Reduced Response Time
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Operationalized customer support in Slack
2x
Increase in Support Efficiency
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Rated #1 in Ticket Collaboration by G2
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"Seamlessly Empowering Efficiency and Simplicity"
"Game Changer for Managing Slack Interactions"
"Scaled CS -- the new wave!"
"Thena makes customer success in Slack a breeze"
"Game Changer for Managing Slack Interactions"
"Seamlessly Empowering Efficiency and Simplicity"
"Game Changer for Managing Slack Interactions"
"Scaled CS -- the new wave!"
"Thena makes customer success in Slack a breeze"
"Game Changer for Managing Slack Interactions"
Our customers are the companies of the future
Daphne Siu
Sr Manager, Support
“With Thena, our team has been able to manage Slack conversations on channels ensuring that no questions are forgotten. “
Customer Support
Lucy Vallejo
Sr Manager, CS
"Thena helped me stay organized and maintain cross-functional visibility, ensuring that my team tracks status"
Customer SUCCESS
Wyle Cordero
Lead Customer Engineer
“For the first time ever, we can track customer metrics such as first response time, which was impossible before “
Customer Engineering
Daphne Siu
Sr Manager, Support
“With Thena, our team has been able to manage Slack conversations on channels ensuring that no questions are forgotten. “
Customer Support
Lucy Vallejo
Co-founder & CTO
"Thena helped me stay organized and maintain cross-functional visibility, ensuring that my team tracks status"
Customer SUCCESS
Wyle Cordero
Lead Customer Engineer
“For the first time ever, we can track customer metrics such as first response time, which was impossible before “
Customer Engineering
June Zhang
Head of CX
"Finding an old thread is like a treasure hunt and rarely ends in success. With Thena we will never lose a slack thread again."
Customer Experience
Cassie Haughey
Director, CS
“Thena has quickly become an important part of our customer engagement strategy for our top customers.”
Customer Success
Chalormee Basu
CS Manager
“Thena bridges the gap between Slack threads seamlessly by letting us assign queries and create tickets from the thread.”
Customer SUCCESS
June Zhang
Head of CX
"Finding an old thread is like a treasure hunt and rarely ends in success. With Thena we will never lose a slack thread again."
Customer Experience
Cassie Haughey
Director, CS
“Thena has quickly become an important part of our customer engagement strategy for our top customers.”
Customer Success
Chalormee Basu
Sr, Customer Success
“Thena bridges the gap between Slack threads seamlessly by letting us assign queries and create tickets from the thread.”
Customer SUCCESS

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