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Revolutionizing Customer Success with Slack in B2B SaaS

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Don't just
create tickets
on Slack.

Enable conversational ticketing for your customer Slack channels and act on intelligent data points.

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Intercom
Julia Ann
Intercom ticket
Thena logo
Ben henricks
Jhonny Vino
Nike Customer
Why choose Thena over Intercom
Slack App?
Intercom
Thena logo
Open/close requests on Slack
Tick
Tick
Support for Slack Connect
Cross
Tick
Smart Inbox
Cross
Tick
Support for external & internal escalations
Cross
Tick
Request Analytics
Tick
Tick
Configurable Alerts
Cross
Tick
Customer 360 Analytics
Cross
Tick
Integration with CRM
Cross
Tick
Bi-directional conversations with other tools
Why is Thena a preferred choice?
Get Started
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Ticketing Automation

Never miss customer messages on Slack by auto-detecting issues, and requests. Send them to any tool and collaborate between platforms.

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Unified Interface

Manage all tasks assigned to any team on any platform from one place. Make the progress visible to customers, stakeholders, and leadership.

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Configure Escalation

Resolve issues faster for customers with configurable escalations to relevant stake holders across all teams within Slack.

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Configure Alerts

Never miss anything. Get reminded of actions and remind customers to take actions with simple configuration setup on Slack.

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Customer 360 Analytics

Understand customer behavior across timeline and conversations. Find out the gap and take relevant actions to give best customer experience.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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