🚀 Rated #1 by G2 this Fall 2023. Recognized across 10 Grid Reports.
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Company
Request Management
Use AI to detect, triage, resolve and review customer requests in Slack
SLAs & Alerts
Setup SLAs & reminders to customer requests on Slack
Analytics
Know first response times, resolution times, and SLA breaches
Connectors
Connect customer interactions with email ticketing tools and CRM
Marketing Automation
Build & send marketing communication by type, geo, and cohort
Channel Management
Create, archive and revive channels programmatically
Knowledge Base AI
BETA
NEW
Integrate your knowledge base documentation with AI to provide quick and automated responses to your customers' messages on Slack.
Customer Success
NEW
Strengthen customer connections in Slack, nurture relationships and drive business success.
Customer Support
NEW
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Marketing
NEW
Connect with customers on Slack. Effortlessly create, send, and schedule marketing campaigns on a large scale.
Leadership
NEW
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
About us
Let’s get to know about Thena
Careers
Opportunities waiting for you
Pricing
Customers
Resources
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
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Add to
Slack
Request a Demo
Products
Request Management
Assign, close, convert, and review incoming customer requests on Slack
SLAS & Alerts
Setup SLAs & reminders to customer requests on Slack
Analytics
Know first response times, resolution times, and SLA breaches
Connectors
Connect customer interactions with email ticketing tools and CRM
Marketing Automation
Build & send marketing communication by type, geo, and cohort
Channel Management
Create, archive and revive channels programmatically
Knowledge Base AI
BETA
NEW
Integrate your knowledge base documentation with AI to provide quick and automated responses to your customers' messages on Slack.
Solutions
Customer Success
NEW
Strengthen customer connections in Slack, nurture relationships and drive business success.
Customer Support
NEW
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Marketing
NEW
Connect with customers on Slack. Effortlessly create, send, and schedule marketing campaigns on a large scale.
Leadership
NEW
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Productivity
Slack Custom Bots 101: A New Approach to Slack Productivity
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Slack and Thena Usher in a New Era of Collaboration
Read all articles
Customers
Pricing
Login
Company
About us
Let’s get to know about thena
Careers
Opportunities waiting for you
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Developed By Mahmud Niloy.
Maximize Efficiency, Minimize Costs
Compare the plans and find yours.
Our Customers are the companies of The Future
Maximize Efficiency, Minimize Costs
Compare the plans and find yours.
Total 10 Channels
Annually [Save 20%]
Monthly
Free Forever
$0
Start Now
Engage with customers on Slack for up to 20 Slack Connect Channels
Team
Most Popular
$48
Channel/year
Total $
480
/year
Try For Free
Manage customer communication on Slack at scale
Unlimited
8hr SLA Slack Support
Growth
Contact Sales
Build custom Slack workflows to manage high volume customer inquiries
Free
$0
Start Now
Engage with customers on Slack for up to 10 Slack Connect Channels
Basic
Most Popular
$5
Channel/month
Total $
50
/month
Try for Free
Manage customer communication on Slack at scale
Limited
Unlimited
Standard
Growth
Contact Sales
Build custom Slack workflows to manage high volume customer inquiries
Looking for Internal Helpdesk?
Book time
Basic
$5
Channel/month
Start Now
Transform your customer engagement across up to 50 Slack Connect channels.
Growth
Most Popular
Try for Free
Scale your CX with integrations, analytics, and marketing automation.
Unlimited
Unlimited
Ultimate
Contact Sales
Optimize your business with enhanced AIÂ capabilities and everything Thena has to offer.
Request Management
Detect, Track, and Manage requests for Slack Connect
Analytics
Analyze customer engagement activity for Slack Connect
Premium
SLA & Alerts
Get request alerts on assignment and SLAs in Slack
Ticketing Connectors
Integrate Slack Connect and Ticketing platforms
Marketing Automation
Send out templated messages in bulk and track engagement
Knowledge Base AI
AI responses to customers on Slack
Whitelabelling
Whitelabel support in Slack Connect
Internal Ticketing
Create and track tickets in internal Slack channels
Users
Invite your teams to use Thena
3
Unlimited
Channel Limit
Get Thena added to Slack channels
50
Unlimited
Unlimited
Slack Support
Get real time support on Slack
8hr SLA
Slack Support
Dedicated Account Manager
Get onboarded and managed by an expert
CRMÂ Connectors
Integrate Slack requests with CRMÂ platforms
Internal Helpdesk
Manage your internal customers in Slack
APIs & Webhooks
Send request data to your internal systems
Security review
Advanced security and vendor reviews
MSA
Custom Service Agreements and Legal reviews
Start Now
Try for Free
Contact Sales
Thena stands out from the rest
Learn More
Learn More
Learn More
Request a Demo
Customers have rated Thena an average of 4.8 out of 5.
"A must have tool for CS & Support Teams.
"Slack support on steroids powered by Thena"
Frequently Asked Questions
Find answers to commonly asked questions. If you can't find the information you're looking for, please
contact sales.
Does Thena have a limit to users?
No limit to users. Unlimited number of users in your company can access Thena.
What does Thena trial include?
Access to all  Thena features in the Team Plan for unlimited number of channels and users.
Can Thena be used as Internal Helpdesk?
Internal Helpdesk is only part of Enterprise Plan, if you are interested to use Thena for internal issue tracking, please reach out to us
here
.
Does Thena provide discounts to startups?
If you raised VC money under $10m, you are eligible for discounts up to 90%.
Contact us
.
Start reducing your customer support resolution time today.
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Request a Demo
Add to
Slack
Start managing your customers faster and easier from Slack.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Request a Demo
Add to
Slack
Developed By Mahmud NIloy.
