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Revolutionizing Customer Success with Slack in B2B SaaS

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Acquire, Service & Grow

customers on Slack

Meet your customers where they already work.

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Free Trial
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Trusted by some of the fastest growing companies
Spotdraft logo
branch logo
workramp
toplyne
toplyne

Deliver superior customer experience without leaving slack

Request Management

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.

SLAs & Alerts

Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.

Marketing Automation

Send personalized content and track.

Channel Management

Monitor customer channels real-time.

Analytics

Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health.

Connectors

Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack.

Get started now

Deliver superior customer experience

Without leaving
Request Management

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests

Learn More
SLAs & Alerts

Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort

Learn More
Analytics

Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health

Learn More
Connectors

Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack

Learn More
Get Started
Customer Growth in the Slack-first world.
SpotDraft streamlines the contract lifecycle in organizations across the world — saving customers hundreds of hours reviewing contracts and doing other mundane work.
20%
Support Productivity Increase
50%
Response Time Decrease

Slack is the modern way to manage customer communication

“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Rishen Kapoor
Co-founder, Toplyne

“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."

Josh Curl
Co-founder, Hightouch
Customer Management
“How We Retain and Grow $100k+ accounts with Slack at Branch”
Mike Molinet,Co-founder & COO
Branch
Read the story

“Slack is the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, & quick resolution times.”

Mike Molinet
Co-Founder, Branch

“Slack Connect is one of the most underrated inventions of modern communication"

Guillermo Rauch
Co-Founder & CEO, Vercel

Built for all customer-facing teams.

INCLUDING FEATURES:
No more triaging.
Supercharge your productivity.
Identify customer sentiment.
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Customer request board
INCLUDING Features:
Stay accessible and organized in Slack.
Set expectations with customers.
Get real-time feedback on customer service.
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ThreadZendesk logoarrow
INCLUDING FEATURES:
Build customer empathy.
Go to Market. Announce. Repeat.
Measure what matters.
Book a Meeting
customer channel
Including FEATURES:
Market products in conversation.
Create high-quality content.
Prospect, Engage and Measure.
Book a Meeting
Send activity

Integrate Slack conversations with your preferred internal tools

View all integrations
Enterprise-ready
security and compliance

We are built for scale while ensuring you don't run into security and compliance risks

Learn More

Activate conversational ticketing in minutes.

Best practices, research and tips on managing customers.

Read all Articles

Best practices, research and tips on managing customers.

Customer stories
Testimonials
“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
Rishen Kapoor
Co-founder, Toplyne
“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."
Josh Curl
Co-founder, Hightouch

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
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