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Revolutionizing Customer Success with Slack in B2B SaaS

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Acquire, Service & Grow

customers in Slack

Meet your customers where they already work.

4.9/5
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Thena Kanban
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Rated #1 in Ticket Collaboration by G2
"A must have tool for CS & Support Teams."
"Finally a way to have visibility on Slack"
“We have a dedicated Slack channel set up with nearly every single customer and prospect we work with. Managing the enormous volume of inbound requests and tracking the status of each would be absolutely overwhelming without Thena.”
Ryan Hoskin
VP Customer Success
“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%!”
Shayan Aminmadani
Sr Manager, Support Engineering
"Game Changer for Managing Slack Interactions"
Shayan Aminmadani
Sr Manager, Support Engineering, Mixpanel
"Thena makes customer success/support in Slack a breeze"
June Zhang
Head of Customer Experience, UserEvidence
Deliver personalized, effortless Slack support.
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AI meets Slack: for modern teams to deliver superior CX — on time, every time.

Request Management

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.

Request Management Panel of Thena
SLAs & Alerts

Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.

Customer Channel responce window of SLA breach alert
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Marketing Automation

Send personalized content and track.

Marketing Automation, Send personalized content and track.
Outline
Channel Management

Monitor customer channels real-time.

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Analytics

Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health.

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Image that show customer feedbackAverage response time of customer queries in thena
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Connectors

Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack.

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Talk to our Product Specialist
Our customers see mind blowing results with Thena
95%
Reduction in Response times
50%
Reduction in Resolution times

“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%!”

-  Shayan Aminmadani, Sr Manager, Support Engineering, Mixpanel
97%
Reduction in Response times
54%
Reduction in Resolution times

“Thena improves communication with customers by streamlining ticket submission through Slack. This ensures requests are directed to the right Cube representative and results in prompt responses.”

-  Nurzhan Ospanov, Head of Customer Success,Cube Dev

Deliver superior customer experience

Without leaving
Request Management window of Thena image
Request Management

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests

Learn More
Images of SLA & Alerts panel of Thena
SLAs & Alerts

Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort

Learn More
Thena Analytic window image
Analytics

Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health

Learn More
Connectors
Connectors

Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack

Learn More
Get Started
Learn how modern companies have solved Slack chaos
Customer Stories
Harness the full potential of Slack based support

Slack is the modern way to manage customer communication

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“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Review from Rishen Kapoor Co-founder, Toplyne
Rishen Kapoor
Co-founder, Toplyne
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“Shared Slack channels are so nice. Getting to the point that I want anyone I frequently email to join one. I can actually see Slack replacing email for a majority of business to business communication."

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Josh Curl
Co-founder, Hightouch
Mike Molinet, Co-Founder and COO of BRANCH
Customer Management
“How We Retain and Grow $100k+ accounts with Slack at Branch”
Mike Molinet,Co-founder & COO
Branch
Read the story
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“Slack is the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, & quick resolution times.”

Mike Molinet, Co-Founder and COO
Mike Molinet
Co-Founder, Branch

“Slack Connect is one of the most underrated inventions of modern communication"

Rishen Kapoor Co-founder, Toplyne
Guillermo Rauch
Co-Founder & CEO, Vercel

Built for all customer-facing teams.

INCLUDING FEATURES:
No more triaging.
Supercharge your productivity.
Identify customer sentiment.
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Customer request board
INCLUDING Features:
Stay accessible and organized in Slack.
Set expectations with customers.
Get real-time feedback on customer service.
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Add to Slack
OR   Request a Demo
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INCLUDING FEATURES:
Build customer empathy.
Go to Market. Announce. Repeat.
Measure what matters.
Book a Meeting
Add to Slack
OR   Request a Demo
customer channel
Including FEATURES:
Market products in conversation.
Create high-quality content.
Prospect, Engage and Measure.
Book a Meeting
Add to Slack
OR   Request a Demo
Send activity

Integrate Slack conversations with your preferred internal tools.

View all integrations
Enterprise-ready
security and compliance

We are built for scale while ensuring you don't run into security and compliance risks.

Learn More
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Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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