🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack - Watch ▶️
Support customers with AI-enabled Slack Workflows and
deliver omni-channel support across Slack, Email, and Web.
Empower your team with tailored analytics, real-time reminders, and collaborative excellence.
Converge your support, CX and customer engagement efforts into one cohesive workflow.
Elevate accountability with customizable SLAs for varied cohorts & track customer milestones.
Capture critical post-resolution insights through AI-powered customer feedback.
Manage customer requests coming in from Web, Email and Slack channels in one centralized view.
Use AI to view real-time request summaries and understand customer sentiment.
Gain visibility and confidence by viewing requests based on intuitive filters. Internally collaborate with team members by seamlessly routing requests via Slack Triage.
Notifications, requests and relevant information automatically populate to individual’s app home timeline, for one unified view.
Define custom SLAs for cohorts, monitor customer events, ensure team accountability, and streamline operations with clear visibility.
After a request is completed and closed, seamlessly collect either ephemeral service ratings or open feedback from the individual.
Enrich your CRM like never before by passing contextualized customer request data from Thena to Salesforce or HubSpot.
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