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Thena Blog

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Govind Kavaturi

January 14, 2025

Top picks

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center

Govind Kavaturi

January 14, 2025

Customer Support AI: Practical Benefits Your Business Can’t Ignore

January 14, 2025

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

January 14, 2025

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

January 14, 2025

Discover a new world of
B2B customer support

Product

Product Updates

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

January 14, 2025

Product Updates

Manage Customer Feedback in Slack with Thena’s CSAT

January 14, 2025

Customer Management

Thena's Slack Triage: A Deep Dive into Modern Customer Support

Govind Kavaturi

January 13, 2025

Product Updates

How to Send Emails to Slack Channels with Thena

Govind Kavaturi

December 21, 2024

All articles

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center

Govind Kavaturi

January 14, 2025

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Govind Kavaturi

January 14, 2025

Customer Support AI: Practical Benefits Your Business Can’t Ignore

January 14, 2025

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

January 14, 2025

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

January 14, 2025

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

January 14, 2025

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

January 14, 2025

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

January 14, 2025

Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?

January 14, 2025

Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023

January 14, 2025

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Product Updates

Tailored, Branded, and Collaborative: Thena’s Help Center

Govind Kavaturi

January 14, 2025

Product Updates

Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams

Govind Kavaturi

January 14, 2025

Product Updates

Make Slack Announcements Fun and Easy with Thena’s Broadcasts

Govind Kavaturi

January 14, 2025

Product Updates

Mastering Issue Escalations with Thena's Slack Integration

January 14, 2025

Product Updates

Integrating External Links with Thena for Enhanced Collaboration

January 14, 2025

Product Updates

Optimize Your Request Management with Thena’s Custom Fields

January 14, 2025

Product Updates

Enhancing Customer Communication in Slack with Thena’s Auto-Respond

January 14, 2025

Product Updates

Manage Customer Feedback in Slack with Thena’s CSAT

January 14, 2025

Product Updates

Bundle Similar Requests Together with Thena’s Merge

January 14, 2025

Product Updates

Thena's AI Insights: Transforming Customer Support Dynamics

January 14, 2025

Product Updates

Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023

January 13, 2025

Product Updates

Slack Customer Request Management with Thena: Shortcuts

January 13, 2025

Product Updates

How to Send Emails to Slack Channels with Thena

Govind Kavaturi

December 21, 2024

Product Updates

Thena's December Product Updates: A Sneak Peek Into What’s New

December 21, 2024

Intercom-Slack Integration with Thena: Everything You Need to Know

January 20, 2025

Zendesk and Slack Integration with Thena [Ultimate Playbook]

January 18, 2025

Zoom Slack Integration: Here’s How to Link Both Tools

January 14, 2025

How to Integrate Airtable with Slack

January 14, 2025

PagerDuty Slack Integration (Guide)

January 14, 2025

Pipedrive Slack Integration: How to Connect Both Tools

January 14, 2025

ClickUp Slack Integration (Best Ways to Do It)

January 14, 2025

GitHub Slack Integration - Quick Guide

January 14, 2025

Notion Slack Integration: A How-to Guide

January 14, 2025

How to Connect Microsoft Teams and Slack (Best Integrations)

January 14, 2025

Asana Slack Integration: A How-to Guide

January 14, 2025

Top 5 AI Customer Support Software in 2024

January 14, 2025

HubSpot CRM and Slack Integration (Playbook)

January 14, 2025

Linear Slack Integration: What Is It and How to Do It Properly

January 14, 2025

Thena Enhances AI Capabilities with OpenAI Model and New Endpoints

Dhawal Jethwani

January 14, 2025

A Complete Guide to B2B Customer Service Ticketing Systems

January 13, 2025

How Mobile Takes Modern Customer Support to the Next Level

January 13, 2025

How Modern Companies Supercharge Their Capacity Planning with Slack Data

January 13, 2025

Slack and Thena Usher in a New Era of Collaboration

January 13, 2025

7 Best Slack Integrations for Customer Service Teams

January 13, 2025

Building a Responsible AI Future: The Role of Data Governance at Thena

January 13, 2025

Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets

January 13, 2025

HubSpot Slack Integration with Thena (Guide)

January 13, 2025

Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM

September 14, 2024

Intercom Slack Integration with Thena: Everything You Need to Know

September 17, 2024

Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again

September 19, 2024

Customer Management

The Ultimate Guide to Choosing the Best Customer Portal Software

January 22, 2025

Customer Management

4 Ways B2B Ticketing Portals Simplify Customer Support

January 20, 2025

Customer Management

5 Clever Ways to Use Shared Channels in Slack

January 20, 2025

Customer Management

Everything You Need to Know About Using Slack for CRM

January 14, 2025

Customer Management

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial

January 14, 2025

Customer Management

10 Best Lightweight CRM Platforms for Modern Companies in 2025

January 14, 2025

Customer Management

SaaS Customer Retention

January 14, 2025

Customer Management

Understanding Your Customers Better Through Behavior Analysis

January 14, 2025

Customer Management

Slack Trello Integration: Benefits and Ways to Integrate

January 14, 2025

Customer Management

What Is Multichannel Customer Support? Benefits and Challenges

January 14, 2025

Customer Management

Revolutionizing vendor-customer relationships with real-time messaging platforms

January 14, 2025

Customer Management

How to Create a Slack Group

January 14, 2025

Customer Management

Top tips on how to choose enterprise help desk software

January 13, 2025

Customer Management

Master Support with Thena: Power of Ticket Management Systems

January 13, 2025

Customer Management

Why Do You Need Thena: The Ultimate Slack Management Tool?

January 13, 2025

Customer Management

Thena's Slack Triage: A Deep Dive into Modern Customer Support

Govind Kavaturi

January 13, 2025

Customer Management

Customer Success in Slack: Retain and Delight Your Customers

January 13, 2025

Customer Management

Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs

January 13, 2025

Customer Management

5 Reasons Slack Connect Guarantees a Higher Net Retention Rate

January 13, 2025

Customer Management

Journey to the future of customer relationships

January 13, 2025

Customer Management

How to Effectively Run POCs (Proof of Concepts) on Slack

January 13, 2025

Customer Management

How to Configure Slack Notifications for Customer Messages

January 13, 2025

Customer Management

How to Use Slack for Customer Support in B2B (Guide)

January 13, 2025

Customer Management

Key Slack Analytics for Customer Service to Leverage in 2023

January 13, 2025

Customer Management

4 Examples of Companies Using Slack Connect for Customer Success

January 13, 2025

Customer Management

Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack

January 13, 2025

Customer Management

Mastering Customer Management in Slack: 7 Tips for Improved Efficiency

January 13, 2025

Customer Management

Transform your Slack into a powerful customer communication channel in 2023

Govind Kavaturi

January 13, 2025

Customer Management

Maximizing Slack Customer Success for Enterprise Growth in 2024

Govind Kavaturi

January 13, 2025

Customer Management

Increase NRR by managing customers on Slack

Govind Kavaturi

January 13, 2025

Customer Management

How We Retain and Grow $100k+ accounts with Slack at Branch

January 13, 2025

Customer Management

Five Signs That Your Customer Support on Slack Is Failing

January 13, 2025

Customer Management

3 Biggest Challenges for Customer Support Leadership in 2022

Govind Kavaturi

January 13, 2025

Customer Management

Conversational Ticketing in Slack. Make customer support easy and quick.

January 13, 2025

Customer Management

Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?

January 13, 2025

Customer Management

20+ Zendesk Alternatives (Free & Paid Tools)

January 8, 2025

Customer Management

What to Look for in a Simple Support Ticket System

January 8, 2025

Customer Management

The essentials of tracking IT ticketing systems for optimal internal support

December 10, 2024

Customer Management

Empowering Your Support Team: Online Ticketing System Best Practices

December 10, 2024

Customer Management

Slack Alerts with Thena

December 10, 2024

Customer Management

5 Reasons Why Your Customer Wants Slack

December 10, 2024

Customer Management

Slack for Customer Service: What Metrics to Track

November 27, 2024

Customer Management

Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024

November 8, 2024

Customer Management

7 Tips on How to Choose the Right Customer Email Management System

September 14, 2024

Customer Management

5 Best Customer Service Tools for 2024 (Features and Prices)

September 13, 2024

Customer Management

How to Improve Sales Engagement with Slack Connect and Thena

September 15, 2024

Customer Management

Does Slack Improve Customer Retention?

September 14, 2024

How to Use Slack Huddles to Boost Real-Time Team Collaboration

January 20, 2025

Zendesk Slack Notification: Everything You Need to Know

January 18, 2025

Create a Zendesk ticket from Slack

Govind Kavaturi

January 18, 2025

What Are Slack Lists? Slack Lists vs. Thena

January 14, 2025

How to Use Slack Canvas For Maximum Team Productivity

January 14, 2025

What Are Slack Templates? Everything You Need to Know

January 14, 2025

Best Ways to Export Slack Conversations

January 14, 2025

Discord vs. Slack for Businesses in the SaaS Space (Comparison)

January 14, 2025

Ticket Routing in Zendesk: What is It and How it Works

January 14, 2025

Slack for Enterprise: Features, Benefits, and Best Practices

January 14, 2025

Slack Recurring Reminders and How to Set Them Up

January 14, 2025

13 Slack Tips and Best Practices to Hack Productivity

January 14, 2025

How to Add a Custom Emoji to Slack

January 14, 2025

Web to Slack: How to Set Up a Powerful Integration with Thena

January 14, 2025

What Is a Slack App? A Guide to Beginners

January 14, 2025

How to Remove a User from Slack in 5 Easy Steps

January 14, 2025

5 Hidden Benefits of a Help Desk for Better Customer Service

January 14, 2025

Ticketing System for Small Businesses: Features, Benefits & a Top Pick

January 13, 2025

Ticketing Software Companies: How to Choose the Right One

January 13, 2025

Elevating Slack support and helpdesk operations with Thena

January 13, 2025

A New Way to Approach IT Helpdesk Services & IT Ticketing System

January 13, 2025

Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples

January 13, 2025

Slack Workflow Builder: The Ultimate Tool for Team Productivity

January 13, 2025

Halp Slack Integration: Is There an Alternative?

January 13, 2025

Slack Bots 101: A New Approach to Slack Productivity

January 13, 2025

How to Use Slack for Task Management: Everything You Need to Know

January 13, 2025

7 Creative Ways to Use Slack for Remote Teams

January 13, 2025

Four Slack Workflow Examples to Make Your Team Productive

January 13, 2025

How to Use Slack for Marketing? (+Slack Newsletter Template)

January 13, 2025

A Simple Guide to Issue Tracking System Examples and Best Tools

December 10, 2024

7 Ways You Can Use Slack to Improve Project Management

December 10, 2024

5 Best Lightweight Ticketing Systems for 2024

December 10, 2024

Top 10 Service Desk Software in 2024 (Ranked and Rated)

September 21, 2024

What is a Help Desk? Definition, Key Functions, and the Best Solution

September 22, 2024

5 Ways to Effectively Manage Your Customers on Slack

September 13, 2024

5 Ways Slack Can Help You Have a Better Relationship With Your Customer

January 13, 2025

Customer Support AI: Practical Benefits Your Business Can’t Ignore

January 14, 2025

The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations

Govind Kavaturi

January 14, 2025

What Is Customer Support? A Complete Guide

January 14, 2025

What Are Customer Touchpoints? Meaning + Examples

January 14, 2025

How Do You Gain Customer Trust? Essential Tips for B2B Companies

January 14, 2025

11 Most Important B2B Customer Service Skills

January 14, 2025

Customer Retention Rate (Meaning + How to Calculate)

January 14, 2025

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game

January 14, 2025

Customer Acquisition Cost (Definition + How to Calculate)

January 14, 2025

Boosting Average Email Open Rates

January 14, 2025

Building Customer Loyalty in B2B: 5 Essential Strategies

January 14, 2025

What is B2B Sales? Definition, Examples, and Strategies

January 14, 2025

B2B Lead Generation: 9 Best Ways to Get Leads

January 14, 2025

13 Best Employee Communication Apps

January 14, 2025

Confluence Slack Integration Guide

January 14, 2025

Vitally Talks CS: Insights on Meeting Customers & More

January 14, 2025

Monday Slack Integration - 4 Different Ways You Can Set Up

January 14, 2025

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking

January 14, 2025

Top 20 Slack Frequently Asked Questions (FAQs) Answered

January 14, 2025

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.

January 14, 2025

Jira Slack Integration: A Practical Guide

January 14, 2025

What is Omnichannel Customer Support and Why It’s a Must in B2B

January 14, 2025

Slack Markdown: Message Formatting Made Easy

January 14, 2025

13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow

January 14, 2025

Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?

January 14, 2025

How to Send Emails to Slack Channels

January 14, 2025

How to Set Up Slack Auto Response for 24/7 Customer Support

January 14, 2025

Zendesk Pricing Explained

January 14, 2025

Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023

January 14, 2025

Slack Schedule Message: How-to Guide to Slack Messages

January 14, 2025

Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities

January 14, 2025

Beyond Messaging: How to Properly use Slack for Business

January 13, 2025

Transforming Slack into a Customer Communications Powerhouse for Modern Companies

January 13, 2025

How to Make the Most of Your Slack Community

January 13, 2025

How to Optimize B2B Customer Communication with Slack & AI

January 13, 2025

Best Practices for Slack Connect Channels

January 13, 2025

5 Best Halp Alternatives

January 13, 2025

How to Use Slack Connect Effectively

January 13, 2025

Introducing the "Slack Best Practice Guide for B2B Customer Communication"

Govind Kavaturi

January 13, 2025

How to Onboard Customers using Slack

January 13, 2025

5 Best Slack Apps for Customer Support Teams in 2023

January 13, 2025

Slack Ticketing System for Internal Support Helpdesk (Guide)

January 13, 2025

Why Are Your Customers Happy With Slack?

January 13, 2025

5 Support Ticketing Tools for Serving Customers on Slack

January 13, 2025

How to Monetize Shared Slack Channels to Create Additional Revenue Streams

January 13, 2025

The Rise of Slack: Why B2B Communication is Moving Away from Email

January 13, 2025

Convert Slack messages from customers into support tickets in your ticketing system

Govind Kavaturi

January 13, 2025

Email vs Slack: which platform works better for customer support?

January 13, 2025

5 Tips For Companies to Increase Their Support Resolution Times on Slack

January 13, 2025

The Landscape of Messaging Platforms for Business Communication in 2023

December 16, 2024

5 Tips for an Email Ticketing System in Gmail

December 10, 2024

Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing

November 28, 2024

10 Ways to Engage with Your Customer on Slack

November 27, 2024

5 Best SaaS Help Desk Software in 2024

September 13, 2024

CRM with Help Desk Solutions Explained: A Complete Guide

September 14, 2024

How to Improve Customer Acquisition and Retention with Slack and Thena

September 15, 2024

Customers first, growth always.