X
Revolutionizing Customer Success with Slack in B2B SaaS

We will email you the download link.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
By
Lauren Davis
March 22, 2024
Editor's picks
View all
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
By
Paulina
April 27, 2023
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
By
Paulina
April 16, 2023
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
By
Paulina
December 5, 2023
Technology
Zendesk and Slack Integration with Thena [Ultimate Playbook]
By
Unmukt
September 27, 2022
Subscribe
Join 8,000+ subscribers getting the best tips on Slack, customer success, customer support and more!
Unlock limitless productivity
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Slack for customer management: best practices
View all
Productivity
Halp Slack Integration: Is There an Alternative?
By
Paulina
October 10, 2023
Communication
Beyond Messaging: How to Properly use Slack for Business
By
Paulina
October 16, 2023
Technology
How to Use Slack for Marketing? (+Slack Newsletter Template)
By
Paulina
April 17, 2023
Technology
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
By
Lauren Davis
December 14, 2023
Customer Management
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
By
Paulina
June 19, 2023
Harness the full potential of Slack based support
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Thena 101: discover features & products
View all
Talk to a product specialist
Technology
Thena's Slack Triage: A Deep Dive into Modern Customer Support
By
Govind Kavaturi
October 9, 2023
Technology
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
By
Dhawal Jethwani
December 21, 2023
Productivity
How to Send Emails to Slack Channels with Thena
By
Govind Kavaturi
November 29, 2023
Productivity
Zendesk Slack Notification: Everything You Need to Know
By
Paulina
December 14, 2023
Manage your customers faster, better, and easier
All articles
Editor's picks
Customer engagement
Productivity
Communication
Technology
Communication
What Are Customer Touchpoints? Meaning + Examples
By
Paulina
April 1, 2024
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
By
Lauren Davis
March 29, 2024
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
By
Paulina
March 29, 2024
Communication
11 Most Important B2B Customer Service Skills
By
Paulina
March 28, 2024
Communication
Customer Retention Rate (Meaning + How to Calculate)
By
Paulina
March 27, 2024
Productivity
Best Ways to Export Slack Conversations
By
Paulina
March 25, 2024
Product Updates
Integrating External Links with Thena for Enhanced Collaboration
By
Lauren Davis
March 22, 2024
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
By
Lauren Davis
March 22, 2024
Communication
Customer Acquisition Cost (Definition + How to Calculate)
By
Paulina
March 22, 2024
Product Updates
Optimize Your Request Management with Thena’s Custom Fields
By
Lauren Davis
March 21, 2024
Communication
Boosting Average Email Open Rates
By
Paulina
March 21, 2024
Communication
Building Customer Loyalty in B2B: 5 Essential Strategies
By
Paulina
March 20, 2024
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
By
Lauren Davis
March 22, 2024
Communication
Slack Markdown: Message Formatting Made Easy
By
Paulina
January 24, 2024
Communication
Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
By
Lauren Davis
January 23, 2024
Communication
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
By
Lauren Davis
January 8, 2024
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
By
Paulina
December 5, 2023
Technology
A Complete Guide to B2B Customer Service Ticketing Systems
By
Paulina
October 20, 2023
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
By
Paulina
April 27, 2023
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
By
Paulina
April 16, 2023
Technology
Zendesk and Slack Integration with Thena [Ultimate Playbook]
By
Unmukt
September 27, 2022
Communication
The Landscape of Messaging Platforms for Business Communication in 2023
By
Paulina
July 15, 2022
Customer Management
SaaS Customer Retention
By
Paulina
March 14, 2024
Customer Management
Slack Trello Integration: Benefits and Ways to Integrate
By
Paulina
February 12, 2024
Customer Management
What Is Multichannel Customer Support? Benefits and Challenges
By
Paulina
February 5, 2024
Customer Management
Revolutionizing vendor-customer relationships with real-time messaging platforms
By
Jordan Pierro
January 18, 2024
Customer Management
How to Create a Slack Group
By
Paulina
January 11, 2024
Customer Management
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
By
Lauren Davis
December 14, 2023
Customer Management
The essentials of tracking IT ticketing systems for optimal internal support
By
Paulina
December 14, 2023
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
By
Paulina
December 8, 2023
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
By
Paulina
December 5, 2023
Customer Management
7 Tips on How to Choose the Right Customer Email Management System
By
Paulina
December 5, 2023
Customer Management
5 Best Customer Service Tools for 2024 (Features and Prices)
By
Lauren Davis
November 29, 2023
Customer Management
How to Improve Sales Engagement with Slack Connect and Thena
By
Paulina
November 29, 2023
Productivity
Best Ways to Export Slack Conversations
By
Paulina
March 25, 2024
Productivity
Zoom Slack Integration: Here’s How to Link Both Tools
By
Paulina
March 11, 2024
Productivity
How to Integrate Airtable with Slack
By
Paulina
March 7, 2024
Productivity
PagerDuty Slack Integration (Guide)
By
Paulina
March 7, 2024
Productivity
Pipedrive Slack Integration: How to Connect Both Tools
By
Paulina
March 4, 2024
Productivity
ClickUp Slack Integration (Best Ways to Do It)
By
Paulina
March 4, 2024
Productivity
GitHub Slack Integration - Quick Guide
By
Paulina
February 29, 2024
Productivity
Notion Slack Integration: A How-to Guide
By
Paulina
February 28, 2024
Productivity
Asana Slack Integration: A How-to Guide
By
Paulina
February 21, 2024
Productivity
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
By
Paulina
February 8, 2024
Productivity
HubSpot CRM and Slack Integration (Playbook)
By
Paulina
February 7, 2024
Productivity
Ticket Routing in Zendesk: What is It and How it Works
By
Paulina
February 5, 2024
Communication
What Are Customer Touchpoints? Meaning + Examples
By
Paulina
April 1, 2024
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
By
Paulina
March 29, 2024
Communication
11 Most Important B2B Customer Service Skills
By
Paulina
March 28, 2024
Communication
Customer Retention Rate (Meaning + How to Calculate)
By
Paulina
March 27, 2024
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
By
Lauren Davis
March 22, 2024
Communication
Customer Acquisition Cost (Definition + How to Calculate)
By
Paulina
March 22, 2024
Communication
Boosting Average Email Open Rates
By
Paulina
March 21, 2024
Communication
Building Customer Loyalty in B2B: 5 Essential Strategies
By
Paulina
March 20, 2024
Communication
What is B2B Sales? Definition, Examples, and Strategies
By
Paulina
March 19, 2024
Communication
B2B Lead Generation: 9 Best Ways to Get Leads
By
Paulina
March 18, 2024
Communication
13 Best Employee Communication Apps
By
Paulina
March 14, 2024
Communication
Confluence Slack Integration Guide
By
Paulina
March 8, 2024
Technology
Understanding Your Customers Better Through Behavior Analysis
By
Lauren Davis
March 12, 2024
Technology
Top 5 AI Customer Support Software in 2024
By
Paulina
February 16, 2024
Technology
Linear Slack Integration: What Is It and How to Do It Properly
By
Paulina
January 31, 2024
Technology
Zendesk Pricing Explained
By
Paulina
January 11, 2024
Technology
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
By
Dhawal Jethwani
December 21, 2023
Technology
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
By
Lauren Davis
December 14, 2023
Technology
Thena's December Product Updates: A Sneak Peek Into What’s New
By
Lauren Davis
December 7, 2023
Technology
A Guide to the Best Software Support Solution for Customer Service
By
Paulina
November 15, 2023
Technology
A Complete Guide to B2B Customer Service Ticketing Systems
By
Paulina
October 20, 2023
Technology
How Mobile Takes Modern Customer Support to the Next Level
By
Lauren Davis
October 19, 2023
Technology
Thena's Slack Triage: A Deep Dive into Modern Customer Support
By
Govind Kavaturi
October 9, 2023
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
By
Lauren Davis
September 20, 2023

Start managing your customers faster and easier from Slack

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Request a demo
Add to Slack
Developed By Mahmud NIloy.
Plat form
Slack ConnectWeb chatE-mail
Microsoft Teams
Applications
Product
Request ManagementMarketing AutomationConnectors
Internal Helpdesk
solutionS
Customer success
NEW
Customer support
NEW
Sales
NEW
Product
NEW
IT Operations
NEW
Small business
NEW
Startup
NEW
Growth
NEW
Enterprise
NEW
Resources
Why Thena
NEW
Blog
NEW
Tutorials
NEW
Customers
NEW
Pricing
NEW
Careers
NEW
About us
NEW
Compare
vs Halp
NEW
vs Zendesk Slack App
NEW
vs Intercom Slack App
NEW
Use Cases
Streamline customer requests in SlackSend Slack messages to ticketing toolsManage internal team inquiries in SlackManage Slack requests on web UIManage Slack communityBulk send marketing content on SlackSend Slack conversations to CRM
Get help
DocumentationStatusJoin referral programJoin CS community
Integrations
IntercomZendesk SalesforceFreshdeskHubSpot
Integrations
Zendesk
Salesforce Cases
HubSpot Ticketing
Intercom
Freshdesk
Salesforce CRM
HubSpot CRM
©2023 Pivoting Owl Inc. ("Thena").
Privacy
Product
Security
Data
Website

Manage your customers faster, better, and easier.

Be smart and effective about managing your customers with articles, guides, and case studies.

Subscribe to Newsletter
Beatiful drawing
5 Reasons Why Your Customer Wants Slack
Customer Management
5 Reasons Why Your Customer Wants Slack
Paulina
Paulina
September 5, 2022
Read
All Articles
Productivity on Slack
Communication Tips
Customer Management
Technology Stack
What Are Customer Touchpoints? Meaning + Examples
Communication
What Are Customer Touchpoints? Meaning + Examples
Paulina
Paulina
Content Writer
April 1, 2024
Mastering Issue Escalations with Thena's Slack Integration
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Lauren Davis
Lauren Davis
Product Marketing Manager
March 29, 2024
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Paulina
Paulina
Content Writer
March 29, 2024
11 Most Important B2B Customer Service Skills
Communication
11 Most Important B2B Customer Service Skills
Paulina
Paulina
Content Writer
March 28, 2024
Customer Retention Rate (Meaning + How to Calculate)
Communication
Customer Retention Rate (Meaning + How to Calculate)
Paulina
Paulina
Content Writer
March 27, 2024
Best Ways to Export Slack Conversations
Productivity
Best Ways to Export Slack Conversations
Paulina
Paulina
Content Writer
March 25, 2024
Integrating External Links with Thena for Enhanced Collaboration
Product Updates
Integrating External Links with Thena for Enhanced Collaboration
Lauren Davis
Lauren Davis
Product Marketing Manager
March 22, 2024
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Lauren Davis
Lauren Davis
Product Marketing Manager
March 22, 2024
Customer Acquisition Cost (Definition + How to Calculate)
Communication
Customer Acquisition Cost (Definition + How to Calculate)
Paulina
Paulina
Content Writer
March 22, 2024
Optimize Your Request Management with Thena’s Custom Fields
Product Updates
Optimize Your Request Management with Thena’s Custom Fields
Lauren Davis
Lauren Davis
Product Marketing Manager
March 21, 2024
Boosting Average Email Open Rates
Communication
Boosting Average Email Open Rates
Paulina
Paulina
Content Writer
March 21, 2024
Building Customer Loyalty in B2B: 5 Essential Strategies
Communication
Building Customer Loyalty in B2B: 5 Essential Strategies
Paulina
Paulina
Content Writer
March 20, 2024
What is B2B Sales? Definition, Examples, and Strategies
Communication
What is B2B Sales? Definition, Examples, and Strategies
Paulina
Paulina
Content Writer
March 19, 2024
B2B Lead Generation: 9 Best Ways to Get Leads
Communication
B2B Lead Generation: 9 Best Ways to Get Leads
Paulina
Paulina
Content Writer
March 18, 2024
Enhancing Customer Communication in Slack with Thena’s Auto-Respond
Product Updates
Enhancing Customer Communication in Slack with Thena’s Auto-Respond
Lauren Davis
Lauren Davis
Product Marketing Manager
March 15, 2024
13 Best Employee Communication Apps
Communication
13 Best Employee Communication Apps
Paulina
Paulina
Content Writer
March 14, 2024
SaaS Customer Retention
Customer Management
SaaS Customer Retention
Paulina
Paulina
Content Writer
March 14, 2024
Understanding Your Customers Better Through Behavior Analysis
Technology
Understanding Your Customers Better Through Behavior Analysis
Lauren Davis
Lauren Davis
Product Marketing Manager
March 12, 2024
Manage Customer Feedback in Slack with Thena’s CSAT
Product Updates
Manage Customer Feedback in Slack with Thena’s CSAT
Lauren Davis
Lauren Davis
Product Marketing Manager
March 12, 2024
Zoom Slack Integration: Here’s How to Link Both Tools
Productivity
Zoom Slack Integration: Here’s How to Link Both Tools
Paulina
Paulina
Content Writer
March 11, 2024
Confluence Slack Integration Guide
Communication
Confluence Slack Integration Guide
Paulina
Paulina
Content Writer
March 8, 2024
Bundle Similar Requests Together with Thena’s Merge
Product Updates
Bundle Similar Requests Together with Thena’s Merge
Lauren Davis
Lauren Davis
Product Marketing Manager
March 7, 2024
How to Integrate Airtable with Slack
Productivity
How to Integrate Airtable with Slack
Paulina
Paulina
Content Writer
March 7, 2024
PagerDuty Slack Integration (Guide)
Productivity
PagerDuty Slack Integration (Guide)
Paulina
Paulina
Content Writer
March 7, 2024
Thena's AI Insights: Transforming Customer Support Dynamics
Product Updates
Thena's AI Insights: Transforming Customer Support Dynamics
Lauren Davis
Lauren Davis
Product Marketing Manager
March 5, 2024
Pipedrive Slack Integration: How to Connect Both Tools
Productivity
Pipedrive Slack Integration: How to Connect Both Tools
Paulina
Paulina
Content Writer
March 4, 2024
ClickUp Slack Integration (Best Ways to Do It)
Productivity
ClickUp Slack Integration (Best Ways to Do It)
Paulina
Paulina
Content Writer
March 4, 2024
GitHub Slack Integration - Quick Guide
Productivity
GitHub Slack Integration - Quick Guide
Paulina
Paulina
Content Writer
February 29, 2024
Notion Slack Integration: A How-to Guide
Productivity
Notion Slack Integration: A How-to Guide
Paulina
Paulina
Content Writer
February 28, 2024
Vitally Talks CS: Insights on Meeting Customers & More
Communication
Vitally Talks CS: Insights on Meeting Customers & More
Lauren Davis
Lauren Davis
Product Marketing Manager
February 27, 2024
How to Connect Microsoft Teams and Slack (Best Integrations)
Communication
How to Connect Microsoft Teams and Slack (Best Integrations)
Paulina
Paulina
Content Writer
February 26, 2024
Monday Slack Integration - 4 Different Ways You Can Set Up
Communication
Monday Slack Integration - 4 Different Ways You Can Set Up
Paulina
Paulina
Content Writer
February 26, 2024
Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Communication
Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Lauren Davis
Lauren Davis
Product Marketing Manager
February 21, 2024
Asana Slack Integration: A How-to Guide
Productivity
Asana Slack Integration: A How-to Guide
Paulina
Paulina
Content Writer
February 21, 2024
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Communication
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Paulina
Paulina
Content Writer
February 20, 2024
Top 5 AI Customer Support Software in 2024
Technology
Top 5 AI Customer Support Software in 2024
Paulina
Paulina
Content Writer
February 16, 2024
Slack Trello Integration: Benefits and Ways to Integrate
Customer Management
Slack Trello Integration: Benefits and Ways to Integrate
Paulina
Paulina
Content Writer
February 12, 2024
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Productivity
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Paulina
Paulina
Content Writer
February 8, 2024
HubSpot CRM and Slack Integration (Playbook)
Productivity
HubSpot CRM and Slack Integration (Playbook)
Paulina
Paulina
Content Writer
February 7, 2024
Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.
Communication
Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.
Lauren Davis
Lauren Davis
Product Marketing Manager
February 6, 2024
Ticket Routing in Zendesk: What is It and How it Works
Productivity
Ticket Routing in Zendesk: What is It and How it Works
Paulina
Paulina
Content Writer
February 5, 2024
What Is Multichannel Customer Support? Benefits and Challenges
Customer Management
What Is Multichannel Customer Support? Benefits and Challenges
Paulina
Paulina
Content Writer
February 5, 2024
Jira Slack Integration: A Practical Guide
Communication
Jira Slack Integration: A Practical Guide
Paulina
Paulina
Content Writer
February 1, 2024
Linear Slack Integration: What Is It and How to Do It Properly
Technology
Linear Slack Integration: What Is It and How to Do It Properly
Paulina
Paulina
Content Writer
January 31, 2024
What is Omnichannel Customer Support and Why It’s a Must in B2B
Communication
What is Omnichannel Customer Support and Why It’s a Must in B2B
Paulina
Paulina
Content Writer
January 29, 2024
Slack for Enterprise: Features, Benefits, and Best Practices
Productivity
Slack for Enterprise: Features, Benefits, and Best Practices
Paulina
Paulina
Content Writer
January 29, 2024
Slack Recurring Reminders and How to Set Them Up
Productivity
Slack Recurring Reminders and How to Set Them Up
Paulina
Paulina
Content Writer
January 25, 2024
Slack Markdown: Message Formatting Made Easy
Communication
Slack Markdown: Message Formatting Made Easy
Paulina
Paulina
Content Writer
January 24, 2024
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Communication
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Paulina
Paulina
Content Writer
January 23, 2024
Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
Communication
Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
Lauren Davis
Lauren Davis
Product Marketing Manager
January 23, 2024
13 Slack Tips and Best Practices to Hack Productivity
Productivity
13 Slack Tips and Best Practices to Hack Productivity
Paulina
Paulina
Content Writer
January 22, 2024
How to Add a Custom Emoji to Slack
Productivity
How to Add a Custom Emoji to Slack
Paulina
Paulina
Content Writer
January 19, 2024
Revolutionizing vendor-customer relationships with real-time messaging platforms
Customer Management
Revolutionizing vendor-customer relationships with real-time messaging platforms
Jordan Pierro
Jordan Pierro
January 18, 2024
How to Send Emails to Slack Channels
Communication
How to Send Emails to Slack Channels
Paulina
Paulina
Content Writer
January 17, 2024
Web to Slack: How to Set Up a Powerful Integration with Thena
Productivity
Web to Slack: How to Set Up a Powerful Integration with Thena
Paulina
Paulina
Content Writer
January 15, 2024
How to Set Up Slack Auto Response for 24/7 Customer Support
Communication
How to Set Up Slack Auto Response for 24/7 Customer Support
Paulina
Paulina
Content Writer
January 15, 2024
What Is a Slack App? A Guide to Beginners
Productivity
What Is a Slack App? A Guide to Beginners
Paulina
Paulina
Content Writer
January 11, 2024
Zendesk Pricing Explained
Technology
Zendesk Pricing Explained
Paulina
Paulina
Content Writer
January 11, 2024
How to Create a Slack Group
Customer Management
How to Create a Slack Group
Paulina
Paulina
Content Writer
January 11, 2024
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Communication
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Lauren Davis
Lauren Davis
Product Marketing Manager
January 8, 2024
How to Remove a User from Slack in 5 Easy Steps
Productivity
How to Remove a User from Slack in 5 Easy Steps
Paulina
Paulina
Content Writer
January 8, 2024
Slack Schedule Message: How-to Guide to Slack Messages
Communication
Slack Schedule Message: How-to Guide to Slack Messages
Paulina
Paulina
Content Writer
January 3, 2024
5 Hidden Benefits of a Help Desk for Better Customer Service
Productivity
5 Hidden Benefits of a Help Desk for Better Customer Service
Paulina
Paulina
Content Writer
January 3, 2024
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Technology
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Dhawal Jethwani
Dhawal Jethwani
December 21, 2023
Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Communication
Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Lauren Davis
Lauren Davis
Product Marketing Manager
December 18, 2023
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Customer Management
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Lauren Davis
Lauren Davis
Product Marketing Manager
December 14, 2023
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Technology
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Lauren Davis
Lauren Davis
Product Marketing Manager
December 14, 2023
5 Best SaaS Help Desk Software in 2024
Communication
5 Best SaaS Help Desk Software in 2024
Paulina
Paulina
Content Writer
December 14, 2023
Zendesk Slack Notification: Everything You Need to Know
Productivity
Zendesk Slack Notification: Everything You Need to Know
Paulina
Paulina
Content Writer
December 14, 2023
The essentials of tracking IT ticketing systems for optimal internal support
Customer Management
The essentials of tracking IT ticketing systems for optimal internal support
Paulina
Paulina
Content Writer
December 14, 2023
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Productivity
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Paulina
Paulina
Content Writer
December 14, 2023
5 Tips for an Email Ticketing System in Gmail
Communication
5 Tips for an Email Ticketing System in Gmail
Paulina
Paulina
Content Writer
December 14, 2023
Empowering Your Support Team: Online Ticketing System Best Practices
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
Paulina
Paulina
Content Writer
December 8, 2023
Thena's December Product Updates: A Sneak Peek Into What’s New
Technology
Thena's December Product Updates: A Sneak Peek Into What’s New
Lauren Davis
Lauren Davis
Product Marketing Manager
December 7, 2023
20+ Zendesk Alternatives (Free & Paid Tools)
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
Paulina
Paulina
Content Writer
December 5, 2023
CRM with Help Desk Solutions Explained: A Complete Guide
Communication
CRM with Help Desk Solutions Explained: A Complete Guide
Paulina
Paulina
Content Writer
December 5, 2023
7 Tips on How to Choose the Right Customer Email Management System
Customer Management
7 Tips on How to Choose the Right Customer Email Management System
Paulina
Paulina
Content Writer
December 5, 2023
A Simple Guide to Issue Tracking System Examples and Best Tools
Productivity
A Simple Guide to Issue Tracking System Examples and Best Tools
Paulina
Paulina
Content Writer
December 5, 2023
How to Send Emails to Slack Channels with Thena
Productivity
How to Send Emails to Slack Channels with Thena
Govind Kavaturi
Govind Kavaturi
Co-founder
November 29, 2023
5 Best Customer Service Tools for 2024 (Features and Prices)
Customer Management
5 Best Customer Service Tools for 2024 (Features and Prices)
Lauren Davis
Lauren Davis
Product Marketing Manager
November 29, 2023
How to Improve Customer Acquisition and Retention with Slack and Thena
Communication
How to Improve Customer Acquisition and Retention with Slack and Thena
Paulina
Paulina
Content Writer
November 29, 2023
How to Improve Sales Engagement with Slack Connect and Thena
Customer Management
How to Improve Sales Engagement with Slack Connect and Thena
Paulina
Paulina
Content Writer
November 29, 2023
7 Ways You Can Use Slack to Improve Project Management
Productivity
7 Ways You Can Use Slack to Improve Project Management
Paulina
Paulina
Content Writer
November 29, 2023
5 Best Lightweight Ticketing Systems for 2024
Productivity
5 Best Lightweight Ticketing Systems for 2024
Paulina
Paulina
Content Writer
November 16, 2023
What to Look for in a Simple Support Ticket System
Customer Management
What to Look for in a Simple Support Ticket System
Paulina
Paulina
Content Writer
November 16, 2023
A Guide to the Best Software Support Solution for Customer Service
Technology
A Guide to the Best Software Support Solution for Customer Service
Paulina
Paulina
Content Writer
November 15, 2023
Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing
Communication
Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing
Lauren Davis
Lauren Davis
Product Marketing Manager
November 15, 2023
What is a Help Desk? Definition, Key Functions, and the Best Solution
Productivity
What is a Help Desk? Definition, Key Functions, and the Best Solution
Paulina
Paulina
Content Writer
November 12, 2023
Top tips on how to choose enterprise help desk software
Customer Management
Top tips on how to choose enterprise help desk software
Paulina
Paulina
Content Writer
November 10, 2023
Master Support with Thena: Power of Ticket Management Systems
Customer Management
Master Support with Thena: Power of Ticket Management Systems
Paulina
Paulina
Content Writer
November 3, 2023
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Productivity
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Paulina
Paulina
Content Writer
November 3, 2023
Ticketing Software Companies: How to Choose the Right One
Productivity
Ticketing Software Companies: How to Choose the Right One
Paulina
Paulina
Content Writer
November 3, 2023
Elevating Slack support and helpdesk operations with Thena
Productivity
Elevating Slack support and helpdesk operations with Thena
Paulina
Paulina
Content Writer
October 25, 2023
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Productivity
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Paulina
Paulina
Content Writer
October 24, 2023
A Complete Guide to B2B Customer Service Ticketing Systems
Technology
A Complete Guide to B2B Customer Service Ticketing Systems
Paulina
Paulina
Content Writer
October 20, 2023
How Mobile Takes Modern Customer Support to the Next Level
Technology
How Mobile Takes Modern Customer Support to the Next Level
Lauren Davis
Lauren Davis
Product Marketing Manager
October 19, 2023
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Productivity
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Paulina
Paulina
Content Writer
October 18, 2023
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Productivity
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Paulina
Paulina
Content Writer
October 17, 2023
Beyond Messaging: How to Properly use Slack for Business
Communication
Beyond Messaging: How to Properly use Slack for Business
Paulina
Paulina
Content Writer
October 16, 2023
Why Do You Need Thena: The Ultimate Slack Management Tool?
Customer Management
Why Do You Need Thena: The Ultimate Slack Management Tool?
Paulina
Paulina
Content Writer
October 11, 2023
Communication
5 Ways Slack Can Help You Have a Better Relationship With Your Customer
Biplab
3 read
Productivity
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Sucharitha
5 min read
Customer Management
Conversational Ticketing in Slack. Make customer support easy and quick.
Paulina
2 mins
Customer Management
Does Slack Improve Customer Retention?
Paulina
2 mins
Customer Management
5 Reasons Why Your Customer Wants Slack
Paulina
2 mins
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Paulina
3 Minutes
Paulina
Productivity
Best Ways to Export Slack Conversations
Paulina
Paulina
March 25, 2024
Paulina
Productivity
Zoom Slack Integration: Here’s How to Link Both Tools
Paulina
Paulina
March 11, 2024
Paulina
Productivity
How to Integrate Airtable with Slack
Paulina
Paulina
March 7, 2024
Paulina
Productivity
PagerDuty Slack Integration (Guide)
Paulina
Paulina
March 7, 2024
Paulina
Productivity
Pipedrive Slack Integration: How to Connect Both Tools
Paulina
Paulina
March 4, 2024
Paulina
Productivity
ClickUp Slack Integration (Best Ways to Do It)
Paulina
Paulina
March 4, 2024
Paulina
Productivity
GitHub Slack Integration - Quick Guide
Paulina
Paulina
February 29, 2024
Paulina
Productivity
Notion Slack Integration: A How-to Guide
Paulina
Paulina
February 28, 2024
Paulina
Productivity
Asana Slack Integration: A How-to Guide
Paulina
Paulina
February 21, 2024
Paulina
Productivity
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Paulina
Paulina
February 8, 2024
Paulina
Productivity
HubSpot CRM and Slack Integration (Playbook)
Paulina
Paulina
February 7, 2024
Paulina
Productivity
Ticket Routing in Zendesk: What is It and How it Works
Paulina
Paulina
February 5, 2024
Paulina
Productivity
Slack for Enterprise: Features, Benefits, and Best Practices
Paulina
Paulina
January 29, 2024
Paulina
Productivity
Slack Recurring Reminders and How to Set Them Up
Paulina
Paulina
January 25, 2024
Paulina
Productivity
13 Slack Tips and Best Practices to Hack Productivity
Paulina
Paulina
January 22, 2024
Paulina
Productivity
How to Add a Custom Emoji to Slack
Paulina
Paulina
January 19, 2024
Paulina
Productivity
Web to Slack: How to Set Up a Powerful Integration with Thena
Paulina
Paulina
January 15, 2024
Paulina
Productivity
What Is a Slack App? A Guide to Beginners
Paulina
Paulina
January 11, 2024
Paulina
Productivity
How to Remove a User from Slack in 5 Easy Steps
Paulina
Paulina
January 8, 2024
Paulina
Productivity
5 Hidden Benefits of a Help Desk for Better Customer Service
Paulina
Paulina
January 3, 2024
Paulina
Productivity
Zendesk Slack Notification: Everything You Need to Know
Paulina
Paulina
December 14, 2023
Paulina
Productivity
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Paulina
Paulina
December 14, 2023
Paulina
Productivity
A Simple Guide to Issue Tracking System Examples and Best Tools
Paulina
Paulina
December 5, 2023
Govind Kavaturi
Productivity
How to Send Emails to Slack Channels with Thena
Govind Kavaturi
Govind Kavaturi
November 29, 2023
Paulina
Productivity
7 Ways You Can Use Slack to Improve Project Management
Paulina
Paulina
November 29, 2023
Paulina
Productivity
5 Best Lightweight Ticketing Systems for 2024
Paulina
Paulina
November 16, 2023
Paulina
Productivity
What is a Help Desk? Definition, Key Functions, and the Best Solution
Paulina
Paulina
November 12, 2023
Paulina
Productivity
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Paulina
Paulina
November 3, 2023
Paulina
Productivity
Ticketing Software Companies: How to Choose the Right One
Paulina
Paulina
November 3, 2023
Paulina
Productivity
Elevating Slack support and helpdesk operations with Thena
Paulina
Paulina
October 25, 2023
Paulina
Productivity
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Paulina
Paulina
October 24, 2023
Paulina
Productivity
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Paulina
Paulina
October 18, 2023
Paulina
Productivity
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Paulina
Paulina
October 17, 2023
Paulina
Productivity
Halp Slack Integration: Is There an Alternative?
Paulina
Paulina
October 10, 2023
Paulina
Productivity
Slack Bots 101: A New Approach to Slack Productivity
Paulina
Paulina
September 28, 2023
Paulina
Productivity
How to Use Slack for Task Management: Everything You Need to Know
Paulina
Paulina
July 26, 2023
Paulina
Productivity
Slack Customer Request Management with Thena: Shortcuts
Paulina
Paulina
June 20, 2023
Paulina
Productivity
7 Creative Ways to Use Slack for Remote Teams
Paulina
Paulina
May 5, 2023
Paulina
Productivity
Four Slack Workflow Examples to Make Your Team Productive
Paulina
Paulina
May 2, 2023
Govind Kavaturi
Productivity
Create a Zendesk ticket from Slack
Govind Kavaturi
Govind Kavaturi
February 14, 2023
Sucharitha
Productivity
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Sucharitha
Sucharitha
July 15, 2022
Sucharitha
Productivity
5 Ways to Effectively Manage Your Customers on Slack
Sucharitha
Sucharitha
July 15, 2022
What Are Customer Touchpoints? Meaning + Examples
Communication
What Are Customer Touchpoints? Meaning + Examples
Paulina
Paulina
April 1, 2024
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Paulina
Paulina
March 29, 2024
11 Most Important B2B Customer Service Skills
Communication
11 Most Important B2B Customer Service Skills
Paulina
Paulina
March 28, 2024
Customer Retention Rate (Meaning + How to Calculate)
Communication
Customer Retention Rate (Meaning + How to Calculate)
Paulina
Paulina
March 27, 2024
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Lauren Davis
Lauren Davis
March 22, 2024
Customer Acquisition Cost (Definition + How to Calculate)
Communication
Customer Acquisition Cost (Definition + How to Calculate)
Paulina
Paulina
March 22, 2024
Boosting Average Email Open Rates
Communication
Boosting Average Email Open Rates
Paulina
Paulina
March 21, 2024
Building Customer Loyalty in B2B: 5 Essential Strategies
Communication
Building Customer Loyalty in B2B: 5 Essential Strategies
Paulina
Paulina
March 20, 2024
What is B2B Sales? Definition, Examples, and Strategies
Communication
What is B2B Sales? Definition, Examples, and Strategies
Paulina
Paulina
March 19, 2024
B2B Lead Generation: 9 Best Ways to Get Leads
Communication
B2B Lead Generation: 9 Best Ways to Get Leads
Paulina
Paulina
March 18, 2024
13 Best Employee Communication Apps
Communication
13 Best Employee Communication Apps
Paulina
Paulina
March 14, 2024
Confluence Slack Integration Guide
Communication
Confluence Slack Integration Guide
Paulina
Paulina
March 8, 2024
Vitally Talks CS: Insights on Meeting Customers & More
Communication
Vitally Talks CS: Insights on Meeting Customers & More
Lauren Davis
Lauren Davis
February 27, 2024
How to Connect Microsoft Teams and Slack (Best Integrations)
Communication
How to Connect Microsoft Teams and Slack (Best Integrations)
Paulina
Paulina
February 26, 2024
Monday Slack Integration - 4 Different Ways You Can Set Up
Communication
Monday Slack Integration - 4 Different Ways You Can Set Up
Paulina
Paulina
February 26, 2024
Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Communication
Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Lauren Davis
Lauren Davis
February 21, 2024
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Communication
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Paulina
Paulina
February 20, 2024
Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.
Communication
Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.
Lauren Davis
Lauren Davis
February 6, 2024
Jira Slack Integration: A Practical Guide
Communication
Jira Slack Integration: A Practical Guide
Paulina
Paulina
February 1, 2024
What is Omnichannel Customer Support and Why It’s a Must in B2B
Communication
What is Omnichannel Customer Support and Why It’s a Must in B2B
Paulina
Paulina
January 29, 2024
Slack Markdown: Message Formatting Made Easy
Communication
Slack Markdown: Message Formatting Made Easy
Paulina
Paulina
January 24, 2024
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Communication
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Paulina
Paulina
January 23, 2024
Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
Communication
Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
Lauren Davis
Lauren Davis
January 23, 2024
How to Send Emails to Slack Channels
Communication
How to Send Emails to Slack Channels
Paulina
Paulina
January 17, 2024
How to Set Up Slack Auto Response for 24/7 Customer Support
Communication
How to Set Up Slack Auto Response for 24/7 Customer Support
Paulina
Paulina
January 15, 2024
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Communication
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Lauren Davis
Lauren Davis
January 8, 2024
Slack Schedule Message: How-to Guide to Slack Messages
Communication
Slack Schedule Message: How-to Guide to Slack Messages
Paulina
Paulina
January 3, 2024
Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Communication
Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Lauren Davis
Lauren Davis
December 18, 2023
5 Best SaaS Help Desk Software in 2024
Communication
5 Best SaaS Help Desk Software in 2024
Paulina
Paulina
December 14, 2023
5 Tips for an Email Ticketing System in Gmail
Communication
5 Tips for an Email Ticketing System in Gmail
Paulina
Paulina
December 14, 2023
CRM with Help Desk Solutions Explained: A Complete Guide
Communication
CRM with Help Desk Solutions Explained: A Complete Guide
Paulina
Paulina
December 5, 2023
How to Improve Customer Acquisition and Retention with Slack and Thena
Communication
How to Improve Customer Acquisition and Retention with Slack and Thena
Paulina
Paulina
November 29, 2023
Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing
Communication
Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing
Lauren Davis
Lauren Davis
November 15, 2023
Beyond Messaging: How to Properly use Slack for Business
Communication
Beyond Messaging: How to Properly use Slack for Business
Paulina
Paulina
October 16, 2023
Transforming Slack into a Customer Communications Powerhouse for Modern Companies
Communication
Transforming Slack into a Customer Communications Powerhouse for Modern Companies
Lauren Davis
Lauren Davis
August 15, 2023
How to Make the Most of Your Slack Community
Communication
How to Make the Most of Your Slack Community
Paulina
Paulina
August 14, 2023
How to Optimize B2B Customer Communication with Slack & AI
Communication
How to Optimize B2B Customer Communication with Slack & AI
Paulina
Paulina
August 9, 2023
Best Practices for Slack Connect Channels
Communication
Best Practices for Slack Connect Channels
Paulina
Paulina
August 4, 2023
5 Best Halp Alternatives
Communication
5 Best Halp Alternatives
Paulina
Paulina
July 6, 2023
How to Use Slack Connect Effectively
Communication
How to Use Slack Connect Effectively
Paulina
Paulina
June 9, 2023
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Communication
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Govind Kavaturi
Govind Kavaturi
May 30, 2023
How to Onboard Customers using Slack
Communication
How to Onboard Customers using Slack
Paulina
Paulina
May 29, 2023
5 Best Slack Apps for Customer Support Teams in 2023
Communication
5 Best Slack Apps for Customer Support Teams in 2023
Paulina
Paulina
April 25, 2023
Why Are Your Customers Happy With Slack?
Communication
Why Are Your Customers Happy With Slack?
Paulina
Paulina
April 10, 2023
5 Support Ticketing Tools for Serving Customers on Slack
Communication
5 Support Ticketing Tools for Serving Customers on Slack
Paulina
Paulina
April 3, 2023
How to Monetize Shared Slack Channels to Create Additional Revenue Streams
Communication
How to Monetize Shared Slack Channels to Create Additional Revenue Streams
Gözde
Gözde
March 14, 2023
The Rise of Slack: Why B2B Communication is Moving Away from Email
Communication
The Rise of Slack: Why B2B Communication is Moving Away from Email
Gözde
Gözde
March 3, 2023
Convert Slack messages from customers into support tickets in your ticketing system
Communication
Convert Slack messages from customers into support tickets in your ticketing system
Govind Kavaturi
Govind Kavaturi
February 6, 2023
Email vs Slack: which platform works better for customer support?
Communication
Email vs Slack: which platform works better for customer support?
Biplab
Biplab
September 19, 2022
5 Tips For Companies to Increase Their Support Resolution Times on Slack
Communication
5 Tips For Companies to Increase Their Support Resolution Times on Slack
Biplab
Biplab
September 12, 2022
5 Ways Slack Can Help You Have a Better Relationship With Your Customer
Communication
5 Ways Slack Can Help You Have a Better Relationship With Your Customer
Biplab
Biplab
July 15, 2022
10 Ways to Engage with Your Customer on Slack
Communication
10 Ways to Engage with Your Customer on Slack
Paulina
Paulina
July 15, 2022
The Landscape of Messaging Platforms for Business Communication in 2023
Communication
The Landscape of Messaging Platforms for Business Communication in 2023
Paulina
Paulina
July 15, 2022
SaaS Customer Retention
Customer Management
SaaS Customer Retention
Paulina
Paulina
March 14, 2024
Slack Trello Integration: Benefits and Ways to Integrate
Customer Management
Slack Trello Integration: Benefits and Ways to Integrate
Paulina
Paulina
February 12, 2024
What Is Multichannel Customer Support? Benefits and Challenges
Customer Management
What Is Multichannel Customer Support? Benefits and Challenges
Paulina
Paulina
February 5, 2024
Revolutionizing vendor-customer relationships with real-time messaging platforms
Customer Management
Revolutionizing vendor-customer relationships with real-time messaging platforms
Jordan Pierro
Jordan Pierro
January 18, 2024
How to Create a Slack Group
Customer Management
How to Create a Slack Group
Paulina
Paulina
January 11, 2024
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Customer Management
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Lauren Davis
Lauren Davis
December 14, 2023
The essentials of tracking IT ticketing systems for optimal internal support
Customer Management
The essentials of tracking IT ticketing systems for optimal internal support
Paulina
Paulina
December 14, 2023
Empowering Your Support Team: Online Ticketing System Best Practices
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
Paulina
Paulina
December 8, 2023
20+ Zendesk Alternatives (Free & Paid Tools)
Customer Management
20+ Zendesk Alternatives (Free & Paid Tools)
Paulina
Paulina
December 5, 2023
7 Tips on How to Choose the Right Customer Email Management System
Customer Management
7 Tips on How to Choose the Right Customer Email Management System
Paulina
Paulina
December 5, 2023
5 Best Customer Service Tools for 2024 (Features and Prices)
Customer Management
5 Best Customer Service Tools for 2024 (Features and Prices)
Lauren Davis
Lauren Davis
November 29, 2023
How to Improve Sales Engagement with Slack Connect and Thena
Customer Management
How to Improve Sales Engagement with Slack Connect and Thena
Paulina
Paulina
November 29, 2023
What to Look for in a Simple Support Ticket System
Customer Management
What to Look for in a Simple Support Ticket System
Paulina
Paulina
November 16, 2023
Top tips on how to choose enterprise help desk software
Customer Management
Top tips on how to choose enterprise help desk software
Paulina
Paulina
November 10, 2023
Master Support with Thena: Power of Ticket Management Systems
Customer Management
Master Support with Thena: Power of Ticket Management Systems
Paulina
Paulina
November 3, 2023
Why Do You Need Thena: The Ultimate Slack Management Tool?
Customer Management
Why Do You Need Thena: The Ultimate Slack Management Tool?
Paulina
Paulina
October 11, 2023
Customer Success in Slack: Retain and Delight Your Customers
Customer Management
Customer Success in Slack: Retain and Delight Your Customers
Paulina
Paulina
October 6, 2023
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Customer Management
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Paulina
Paulina
June 19, 2023
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Paulina
Paulina
May 31, 2023
Journey to the future of customer relationships
Customer Management
Journey to the future of customer relationships
Ankit Saxena
Ankit Saxena
May 24, 2023
How to Effectively Run POCs (Proof of Concepts) on Slack
Customer Management
How to Effectively Run POCs (Proof of Concepts) on Slack
Paulina
Paulina
May 12, 2023
How to Configure Slack Notifications for Customer Messages
Customer Management
How to Configure Slack Notifications for Customer Messages
Paulina
Paulina
April 28, 2023
Key Slack Analytics for Customer Service to Leverage in 2023
Customer Management
Key Slack Analytics for Customer Service to Leverage in 2023
Paulina
Paulina
April 19, 2023
4 Examples of Companies Using Slack Connect for Customer Success
Customer Management
4 Examples of Companies Using Slack Connect for Customer Success
Gözde
Gözde
April 7, 2023
Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack
Customer Management
Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack
Gözde
Gözde
March 30, 2023
Mastering Customer Management in Slack: 7 Tips for Improved Efficiency
Customer Management
Mastering Customer Management in Slack: 7 Tips for Improved Efficiency
Gözde
Gözde
March 22, 2023
Transform your Slack into a powerful customer communication channel in 2023
Customer Management
Transform your Slack into a powerful customer communication channel in 2023
Govind Kavaturi
Govind Kavaturi
January 7, 2023
Maximizing Slack Customer Success for Enterprise Growth in 2024
Customer Management
Maximizing Slack Customer Success for Enterprise Growth in 2024
Govind Kavaturi
Govind Kavaturi
December 23, 2022
Increase NRR by managing customers on Slack
Customer Management
Increase NRR by managing customers on Slack
Govind Kavaturi
Govind Kavaturi
December 23, 2022
Slack Alerts with Thena
Customer Management
Slack Alerts with Thena
Paulina
Paulina
December 12, 2022
How We Retain and Grow $100k+ accounts with Slack at Branch
Customer Management
How We Retain and Grow $100k+ accounts with Slack at Branch
Mike Molinet
Mike Molinet
November 15, 2022
Slack for Customer Service: What Metrics to Track
Customer Management
Slack for Customer Service: What Metrics to Track
Paulina
Paulina
October 17, 2022
Five Signs That Your Customer Support on Slack Is Failing
Customer Management
Five Signs That Your Customer Support on Slack Is Failing
Paulina
Paulina
October 9, 2022
3 Biggest Challenges for Customer Support Leadership in 2022
Customer Management
3 Biggest Challenges for Customer Support Leadership in 2022
Govind Kavaturi
Govind Kavaturi
September 20, 2022
5 Reasons Why Your Customer Wants Slack
Customer Management
5 Reasons Why Your Customer Wants Slack
Paulina
Paulina
September 5, 2022
Does Slack Improve Customer Retention?
Customer Management
Does Slack Improve Customer Retention?
Paulina
Paulina
August 24, 2022
Conversational Ticketing in Slack. Make customer support easy and quick.
Customer Management
Conversational Ticketing in Slack. Make customer support easy and quick.
Paulina
Paulina
August 22, 2022
2 Easy Steps to Launch Slack Connect and Onboard Your Customer
Customer Management
2 Easy Steps to Launch Slack Connect and Onboard Your Customer
Biplab
Biplab
July 15, 2022
Understanding Your Customers Better Through Behavior Analysis
Technology
Understanding Your Customers Better Through Behavior Analysis
Lauren Davis
Lauren Davis
March 12, 2024
Top 5 AI Customer Support Software in 2024
Technology
Top 5 AI Customer Support Software in 2024
Paulina
Paulina
February 16, 2024
Linear Slack Integration: What Is It and How to Do It Properly
Technology
Linear Slack Integration: What Is It and How to Do It Properly
Paulina
Paulina
January 31, 2024
Zendesk Pricing Explained
Technology
Zendesk Pricing Explained
Paulina
Paulina
January 11, 2024
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Technology
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Dhawal Jethwani
Dhawal Jethwani
December 21, 2023
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Technology
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Lauren Davis
Lauren Davis
December 14, 2023
Thena's December Product Updates: A Sneak Peek Into What’s New
Technology
Thena's December Product Updates: A Sneak Peek Into What’s New
Lauren Davis
Lauren Davis
December 7, 2023
A Guide to the Best Software Support Solution for Customer Service
Technology
A Guide to the Best Software Support Solution for Customer Service
Paulina
Paulina
November 15, 2023
A Complete Guide to B2B Customer Service Ticketing Systems
Technology
A Complete Guide to B2B Customer Service Ticketing Systems
Paulina
Paulina
October 20, 2023
How Mobile Takes Modern Customer Support to the Next Level
Technology
How Mobile Takes Modern Customer Support to the Next Level
Lauren Davis
Lauren Davis
October 19, 2023
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Technology
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Govind Kavaturi
Govind Kavaturi
October 9, 2023
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Lauren Davis
Lauren Davis
September 20, 2023
Slack and Thena Usher in a New Era of Collaboration
Technology
Slack and Thena Usher in a New Era of Collaboration
Lauren Davis
Lauren Davis
September 13, 2023
Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Technology
Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Lauren Davis
Lauren Davis
September 12, 2023
7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
Paulina
Paulina
June 5, 2023
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Paulina
Paulina
April 27, 2023
How to Use Slack for Marketing? (+Slack Newsletter Template)
Technology
How to Use Slack for Marketing? (+Slack Newsletter Template)
Paulina
Paulina
April 17, 2023
Slack Ticketing System for Internal Support Helpdesk (Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Paulina
Paulina
April 16, 2023
Building a Responsible AI Future: The Role of Data Governance at Thena
Technology
Building a Responsible AI Future: The Role of Data Governance at Thena
Ankit Saxena
Ankit Saxena
January 16, 2023
Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Technology
Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Paulina
Paulina
December 26, 2022
HubSpot Slack Integration with Thena (Guide)
Technology
HubSpot Slack Integration with Thena (Guide)
Paulina
Paulina
December 20, 2022
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Technology
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Unmukt
Unmukt
October 5, 2022
Zendesk and Slack Integration with Thena [Ultimate Playbook]
Technology
Zendesk and Slack Integration with Thena [Ultimate Playbook]
Unmukt
Unmukt
September 27, 2022
Intercom Slack Integration with Thena: Everything You Need to Know
Technology
Intercom Slack Integration with Thena: Everything You Need to Know
Unmukt
Unmukt
September 22, 2022
Subscribe to our newsletter
Get updates on our guides, and articles.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Request a demo
Add to Slack
Developed By Mahmud NIloy.
Plat form
Slack ConnectWeb chatE-mail
Microsoft Teams
Applications
Product
Request ManagementMarketing AutomationConnectors
Internal Helpdesk
solutionS
Customer success
NEW
Customer support
NEW
Sales
NEW
Product
NEW
IT Operations
NEW
Small business
NEW
Startup
NEW
Growth
NEW
Enterprise
NEW
Resources
Why Thena
NEW
Blog
NEW
Tutorials
NEW
Customers
NEW
Pricing
NEW
Careers
NEW
About us
NEW
Compare
vs Halp
NEW
vs Zendesk Slack App
NEW
vs Intercom Slack App
NEW
Use Cases
Streamline customer requests in SlackSend Slack messages to ticketing toolsManage internal team inquiries in SlackManage Slack requests on web UIManage Slack communityBulk send marketing content on SlackSend Slack conversations to CRM
Get help
DocumentationStatusJoin referral programJoin CS community
Integrations
IntercomZendesk SalesforceFreshdeskHubSpot
Integrations
Zendesk
Salesforce Cases
HubSpot Ticketing
Intercom
Freshdesk
Salesforce CRM
HubSpot CRM
©2023 Pivoting Owl Inc. ("Thena").
Privacy
Product
Security
Data
Website
x
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.