AI customer support for B2B SaaS
AI customer support for B2B SaaS
AI customer support for B2B SaaS
Faster answers, stronger renewals, and VIP-level support on Slack, email, and web with AI powering every step.
30 day free trial for Standard plan.
Welcome to Thena
What “AI support for B2B SaaS” actually means
Welcome to Thena
What “AI support for B2B SaaS” actually means
Welcome to Thena
What “AI support for B2B SaaS” actually means
Welcome to Thena
What “AI support for B2B SaaS” actually means
Account-centric view connects Slack, Teams, email, and web chat to generate real-time customer context.
Smart ticketing and SLA controls in chat and email turn conversations into tickets with priorities, and timers.
AI copilot that answers, routes, and summarizes automates repetitive work.
Thena use cases in B2B SaaS
Smart ticket detection in Slack/Teams
Automatically capture customer requests in chat, turning conversations into trackable tickets instantly.
Smart ticket detection in Slack/Teams
Automatically capture customer requests in chat, turning conversations into trackable tickets instantly.
Smart ticket detection in Slack/Teams
Automatically capture customer requests in chat, turning conversations into trackable tickets instantly.
Smart ticket detection in Slack/Teams
Automatically capture customer requests in chat, turning conversations into trackable tickets instantly.
Tiered routing for VIP accounts
Prioritize and route high-value customer tickets based on account tier automatically.
Tiered routing for VIP accounts
Prioritize and route high-value customer tickets based on account tier automatically.
Tiered routing for VIP accounts
Prioritize and route high-value customer tickets based on account tier automatically.
Tiered routing for VIP accounts
Prioritize and route high-value customer tickets based on account tier automatically.
AI answers from your knowledge base
Provide instant, accurate responses powered by your existing documentation and knowledge sources.
AI answers from your knowledge base
Provide instant, accurate responses powered by your existing documentation and knowledge sources.
AI answers from your knowledge base
Provide instant, accurate responses powered by your existing documentation and knowledge sources.
AI answers from your knowledge base
Provide instant, accurate responses powered by your existing documentation and knowledge sources.
CSAT capture in-channel
Collect customer satisfaction feedback directly in Slack, Teams, or email threads.
CSAT capture in-channel
Collect customer satisfaction feedback directly in Slack, Teams, or email threads.
CSAT capture in-channel
Collect customer satisfaction feedback directly in Slack, Teams, or email threads.
CSAT capture in-channel
Collect customer satisfaction feedback directly in Slack, Teams, or email threads.
Audit-ready SLA tracking
Track SLA performance in real time with reports ready for compliance audits.
Audit-ready SLA tracking
Track SLA performance in real time with reports ready for compliance audits.
Audit-ready SLA tracking
Track SLA performance in real time with reports ready for compliance audits.
Audit-ready SLA tracking
Track SLA performance in real time with reports ready for compliance audits.
Expansion and renewal alerts
Identify churn risks early and flag expansion opportunities directly from account signals.
Expansion and renewal alerts
Identify churn risks early and flag expansion opportunities directly from account signals.
Expansion and renewal alerts
Identify churn risks early and flag expansion opportunities directly from account signals.
Expansion and renewal alerts
Identify churn risks early and flag expansion opportunities directly from account signals.
Hello 👋 I’m Mike.
Let me know if you have any questions about Thena.
Hello 👋 I’m Mike.
Let me know if you have any questions about Thena.
Hello 👋 I’m Mike.
Let me know if you have any questions about Thena.
Why Thena is #1 for B2B SaaS Customer Support
SaaS leaders choose Thena for growth-driving, account-centric customer support.
Why Thena is #1 for B2B SaaS Customer Support
SaaS leaders choose Thena for growth-driving, account-centric customer support.
Customer stories that speak for themselves
Trusted by modern B2B teams to deliver faster resolutions and stronger renewals.
Customer stories that speak for themselves
Trusted by modern B2B teams to deliver faster resolutions and stronger renewals.
Easy Ticketing. The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments.
Esteban S
Easy Ticketing. The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments.
Esteban S
Easy Ticketing. The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments.
Esteban S
Easy Ticketing. The ticketing with Thena is highly intuitive, making it very fast and easy to communicate between different departments.
Esteban S
Thena is a total game‑changer! Its complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system is mind‑blowing.
Juan FC
Thena is a total game‑changer! Its complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system is mind‑blowing.
Juan FC
Thena is a total game‑changer! Its complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system is mind‑blowing.
Juan FC
Thena is a total game‑changer! Its complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system is mind‑blowing.
Juan FC
Makes me feel like I've cloned myself. Thena’s triage system means we never miss a notification… we can now go back to the Thena analytics… to truly understand the health of all accounts.
Jessica LC
Makes me feel like I've cloned myself. Thena’s triage system means we never miss a notification… we can now go back to the Thena analytics… to truly understand the health of all accounts.
Jessica LC
Makes me feel like I've cloned myself. Thena’s triage system means we never miss a notification… we can now go back to the Thena analytics… to truly understand the health of all accounts.
Jessica LC
Makes me feel like I've cloned myself. Thena’s triage system means we never miss a notification… we can now go back to the Thena analytics… to truly understand the health of all accounts.
Jessica LC
Thena helped us Tame Wild‑Wild‑West Slack Support… Thena has ‘Kanban‑ified’ our support, which has brought a sense of agile into our team cadence.
Daniel S
Thena helped us Tame Wild‑Wild‑West Slack Support… Thena has ‘Kanban‑ified’ our support, which has brought a sense of agile into our team cadence.
Daniel S
Thena helped us Tame Wild‑Wild‑West Slack Support… Thena has ‘Kanban‑ified’ our support, which has brought a sense of agile into our team cadence.
Daniel S
Thena helped us Tame Wild‑Wild‑West Slack Support… Thena has ‘Kanban‑ified’ our support, which has brought a sense of agile into our team cadence.
Daniel S
Incredible tool for anyone using Slack for customer support… Thena keeps track of customer support requests over Slack… flagging higher‑priority requests makes it easier to respond to the most urgent.
Brandon F
Incredible tool for anyone using Slack for customer support… Thena keeps track of customer support requests over Slack… flagging higher‑priority requests makes it easier to respond to the most urgent.
Brandon F
Incredible tool for anyone using Slack for customer support… Thena keeps track of customer support requests over Slack… flagging higher‑priority requests makes it easier to respond to the most urgent.
Brandon F
Incredible tool for anyone using Slack for customer support… Thena keeps track of customer support requests over Slack… flagging higher‑priority requests makes it easier to respond to the most urgent.
Brandon F
Thena has always been useful for... juggle customer requests, and their snappy new web interface is transforming how our support team works.
Sarah M
Thena has always been useful for... juggle customer requests, and their snappy new web interface is transforming how our support team works.
Sarah M
Thena has always been useful for... juggle customer requests, and their snappy new web interface is transforming how our support team works.
Sarah M
Thena has always been useful for... juggle customer requests, and their snappy new web interface is transforming how our support team works.
Sarah M
Makes me feel like I've cloned myself. Thena’s triage system means we never miss a notification… we can now go back to the Thena analytics… to truly understand the health of all accounts.
Jessica LC
Makes me feel like I've cloned myself. Thena’s triage system means we never miss a notification… we can now go back to the Thena analytics… to truly understand the health of all accounts.
Jessica LC
Thena has always been useful for... juggle customer requests, and their snappy new web interface is transforming how our support team works.
Sarah M
Thena has always been useful for... juggle customer requests, and their snappy new web interface is transforming how our support team works.
Sarah M
Enterprise grade security to protect
your customer data
Enterprise grade security to protect your customer data
FAQ
How do you train the AI on our content?
Thena grounds its AI on your company’s existing knowledge sources, such as FAQs, product documentation, or onboarding guides. For example, the web chat widget can respond directly using your uploaded content, and when it doesn’t find a match, it escalates to a human agent. Your knowledge stays up to date automatically, so the AI always works from the latest material.
What communication channels are supported?
Thena works across Slack, Microsoft Teams, email, and web chat, giving you one place to manage every customer conversation. Messages and tickets from all supported channels are tied back to accounts, so your team never loses context when switching between platforms.
How do SLAs work in chat?
Service-level agreements in Thena apply to tickets regardless of whether they originate in Slack, Teams, or another channel. The system automatically starts SLA timers when an issue is detected, tracks progress toward first response and resolution, and alerts your team when a deadline is at risk. Full reports are available to review performance and meet audit requirements.
How do you handle data security and privacy?
Thena uses a role-based access control model to ensure every user only has access to what they need. Data is encrypted in transit and at rest, permissions are tightly managed, and activity is tracked through audit logs. The platform is built to support enterprise-grade compliance and privacy standards.
Can we keep using our existing ticketing?
Yes. You can use the Thena Slack app directly with Zendesk and Salesforce Cases. There’s no need to switch to Thena’s full helpdesk suite in order to integrate Slack with Zendesk.
What does implementation look like?
Getting started with Thena is designed to be fast. The onboarding process connects your channels, syncs your CRM and knowledge sources, and applies your SLA and account rules. Most teams are up and running in a matter of days, with our team available in Slack, email, and chat to support rollout and training.
Is there a free trial available?
Yes. Thena offers Free, Standard, and Paid plans. The Standard plan includes a 30-day free trial so you can experience the product before committing. You can choose between monthly and annual billing, with the annual plan offering a 20% discount.
Support that thinks, feels and delivers.
Support that thinks, feels and delivers.
Get started with Thena AI today and see how one platform transforms customer support across Slack, MS Teams, email, and Live chat.
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
Ask Taylor, our AI support agent.
Taylor
Jennice
Hey, my billing dashboard still shows old invoices after today’s refresh. Any idea why?
Taylor
That’s likely due to client-side caching. Does the issue resolve if you log out and back in?
Jennice
Nope, still there after re-login
Taylor
Got it. This usually happens when cache TTL isn’t aligned with the refresh window. Try triggering the refresh on page load instead of login. Need a guide on adjusting TTL settings?
Jennice
That would be helpful.
Powered by
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