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Paulina
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Jan 20, 2025
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Paulina
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Communication
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Technology
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By
Unmukt
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Unmukt
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By
Paulina
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Customer Management
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By
Govind Kavaturi
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Customer Management
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By
Gözde
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Communication
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Paulina
5 Best Slack Apps for Customer Support Teams in 2023
Communication
Jan 14, 2025
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By
Paulina
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
Jan 14, 2025
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By
Paulina
5 Support Ticketing Tools for Serving Customers on Slack
Communication
Jan 14, 2025
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By
Paulina
5 Tips For Companies to Increase Their Support Resolution Times on Slack
Communication
Jan 14, 2025
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By
Biplab
7 Best Slack Integrations for Customer Service Teams
Technology
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By
Paulina
7 Creative Ways to Use Slack for Remote Teams
Productivity
Jan 14, 2025
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By
Paulina
A Complete Guide to B2B Customer Service Ticketing Systems
Technology
Jan 14, 2025
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By
Paulina
How to Use Slack for Customer Support in B2B (Guide)
Customer Management
Jan 14, 2025
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By
Paulina
A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial
Customer Management
Jan 14, 2025
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By
Victor Joseph
Top 5 AI Customer Support Software in 2024
Technology
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By
Paulina
How to Integrate Airtable with Slack
Technology
Jan 14, 2025
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By
Paulina
Asana Slack Integration: A How-to Guide
Technology
Jan 14, 2025
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By
Paulina
What is B2B Sales? Definition, Examples, and Strategies
Communication
Jan 14, 2025
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By
Paulina
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Productivity
Jan 14, 2025
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By
Paulina
13 Best Employee Communication Apps
Communication
Jan 14, 2025
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By
Paulina
Best Practices for Slack Connect Channels
Communication
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Paulina
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Technology
Jan 14, 2025
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By
Ankit Saxena
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Product Updates
Jan 14, 2025
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By
Lauren Davis
ClickUp Slack Integration (Best Ways to Do It)
Technology
Jan 14, 2025
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By
Paulina
Confluence Slack Integration Guide
Communication
Jan 14, 2025
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By
Paulina
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Customer Management
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Govind Kavaturi
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Communication
Jan 14, 2025
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By
Paulina
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Customer Management
Jan 14, 2025
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Lauren Davis
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Customer Management
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Paulina
Customer Success in Slack: Retain and Delight Your Customers
Customer Management
Jan 14, 2025
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By
Paulina
Customer Support AI: Practical Benefits Your Business Can’t Ignore
Communication
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Paulina
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Communication
Jan 14, 2025
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By
Paulina
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Productivity
Jan 14, 2025
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By
Paulina
How to Send Emails to Slack Channels
Communication
Jan 14, 2025
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By
Paulina
Email vs Slack: which platform works better for customer support?
Communication
Jan 14, 2025
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By
Biplab
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Jan 14, 2025
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Lauren Davis
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Customer Management
Jan 14, 2025
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By
Paulina
Best Ways to Export Slack Conversations
Productivity
Jan 14, 2025
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By
Paulina
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Customer Management
Jan 14, 2025
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By
Paulina
Four Slack Workflow Examples to Make Your Team Productive
Productivity
Jan 14, 2025
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By
Paulina
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Technology
Jan 14, 2025
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By
Paulina
GitHub Slack Integration - Quick Guide
Technology
Jan 14, 2025
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By
Paulina
Halp Slack Integration: Is There an Alternative?
Productivity
Jan 14, 2025
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Paulina
How Mobile Takes Modern Customer Support to the Next Level
Technology
Jan 14, 2025
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By
Lauren Davis
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
Jan 14, 2025
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By
Lauren Davis
How to Add a Custom Emoji to Slack
Productivity
Jan 14, 2025
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By
Paulina
How to Configure Slack Notifications for Customer Messages
Customer Management
Jan 14, 2025
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Paulina
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Customer Management
Jan 14, 2025
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Paulina
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Customer Management
Jan 14, 2025
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Paulina
How to Make the Most of Your Slack Community
Communication
Jan 14, 2025
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Paulina
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Communication
Jan 14, 2025
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Gözde
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Communication
Jan 14, 2025
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Paulina
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Communication
Jan 14, 2025
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Paulina
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Productivity
Jan 14, 2025
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Paulina
How to Use Slack Canvas For Maximum Team Productivity
Productivity
Jan 14, 2025
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Paulina
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Productivity
Jan 14, 2025
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By
Paulina
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Productivity
Jan 14, 2025
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Paulina
How We Retain and Grow $100k+ accounts with Slack at Branch
Customer Management
Jan 14, 2025
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Mike Molinet
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Technology
Jan 14, 2025
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By
Paulina
HubSpot Slack Integration with Thena (Guide)
Technology
Jan 14, 2025
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By
Paulina
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Communication
Jan 14, 2025
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By
Lauren Davis
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Communication
Jan 14, 2025
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Lauren Davis
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Communication
Jan 14, 2025
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Lauren Davis
Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Communication
Jan 14, 2025
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Lauren Davis
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Communication
Jan 14, 2025
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Lauren Davis
11 Most Important B2B Customer Service Skills
Communication
Jan 14, 2025
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Paulina
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Customer Management
Jan 14, 2025
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By
Govind Kavaturi
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Product Updates
Jan 14, 2025
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By
Lauren Davis
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Communication
Jan 14, 2025
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By
Govind Kavaturi
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Productivity
Jan 14, 2025
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Paulina
Jira Slack Integration: A Practical Guide
Communication
Jan 14, 2025
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Paulina
Journey to the future of customer relationships
Customer Management
Jan 14, 2025
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Ankit Saxena
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Customer Management
Jan 14, 2025
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By
Paulina
B2B Lead Generation: 9 Best Ways to Get Leads
Communication
Jan 14, 2025
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By
Paulina
Linear Slack Integration: What Is It and How to Do It Properly
Technology
Jan 14, 2025
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By
Paulina
Make Slack Announcements Fun and Easy with Thena’s Broadcasts
Product Updates
Jan 14, 2025
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By
Govind Kavaturi
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Product Updates
Jan 14, 2025
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By
Lauren Davis
Mastering Customer Management in Slack: 7 Tips for Improved Efficiency
Customer Management
Jan 14, 2025
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By
Gözde
Mastering Issue Escalations with Thena's Slack Integration
Product Updates
Jan 14, 2025
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By
Lauren Davis
Monday Slack Integration - 4 Different Ways You Can Set Up
Communication
Jan 14, 2025
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Paulina
What Is Multichannel Customer Support? Benefits and Challenges
Customer Management
Jan 14, 2025
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By
Paulina
Notion Slack Integration: A How-to Guide
Technology
Jan 14, 2025
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By
Paulina
What is Omnichannel Customer Support and Why It’s a Must in B2B
Communication
Jan 14, 2025
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By
Paulina
Optimize Your Request Management with Thena’s Custom Fields
Product Updates
Jan 14, 2025
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By
Lauren Davis
PagerDuty Slack Integration (Guide)
Technology
Jan 14, 2025
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By
Paulina
Pipedrive Slack Integration: How to Connect Both Tools
Technology
Jan 14, 2025
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By
Paulina
Revolutionizing vendor-customer relationships with real-time messaging platforms
Customer Management
Jan 14, 2025
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Jordan Pierro
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Customer Management
Jan 14, 2025
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By
Sucharitha
Slack and Thena Usher in a New Era of Collaboration
Technology
Jan 14, 2025
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By
Lauren Davis
How to Set Up Slack Auto Response for 24/7 Customer Support
Communication
Jan 14, 2025
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By
Paulina
Slack Bots 101: A New Approach to Slack Productivity
Productivity
Jan 14, 2025
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By
Paulina
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Customer Management
Jan 14, 2025
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By
Paulina
Slack Customer Request Management with Thena: Shortcuts
Product Updates
Jan 14, 2025
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By
Paulina
Maximizing Slack Customer Success for Enterprise Growth in 2024
Customer Management
Jan 14, 2025
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By
Govind Kavaturi
Slack for Enterprise: Features, Benefits, and Best Practices
Productivity
Jan 14, 2025
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By
Paulina
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Communication
Jan 14, 2025
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By
Paulina
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Communication
Jan 14, 2025
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By
Paulina
Slack Markdown: Message Formatting Made Easy
Communication
Jan 14, 2025
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By
Paulina
Slack Recurring Reminders and How to Set Them Up
Productivity
Jan 14, 2025
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By
Paulina
Slack Schedule Message: How-to Guide to Slack Messages
Communication
Jan 14, 2025
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By
Paulina
Elevating Slack support and helpdesk operations with Thena
Productivity
Jan 14, 2025
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By
Paulina
Slack Ticketing System for Internal Support Helpdesk (Guide)
Communication
Jan 14, 2025
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By
Paulina
13 Slack Tips and Best Practices to Hack Productivity
Productivity
Jan 14, 2025
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By
Paulina
Slack Trello Integration: Benefits and Ways to Integrate
Customer Management
Jan 14, 2025
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By
Paulina
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Productivity
Jan 14, 2025
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By
Paulina
Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack
Customer Management
Jan 14, 2025
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By
Gözde
Tailored, Branded, and Collaborative: Thena’s Help Center
Product Updates
Jan 14, 2025
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By
Govind Kavaturi
How to Connect Microsoft Teams and Slack (Best Integrations)
Technology
Jan 14, 2025
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By
Paulina
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Communication
Jan 14, 2025
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By
Govind Kavaturi
The Rise of Slack: Why B2B Communication is Moving Away from Email
Communication
Jan 14, 2025
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By
Gözde
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Technology
Jan 14, 2025
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By
Dhawal Jethwani
Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Product Updates
Jan 14, 2025
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By
Lauren Davis
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Customer Management
Jan 14, 2025
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By
Govind Kavaturi
Thena's AI Insights: Transforming Customer Support Dynamics
Product Updates
Jan 14, 2025
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By
Lauren Davis
Master Support with Thena: Power of Ticket Management Systems
Customer Management
Jan 14, 2025
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By
Paulina
Ticket Routing in Zendesk: What is It and How it Works
Productivity
Jan 14, 2025
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By
Paulina
Ticketing Software Companies: How to Choose the Right One
Productivity
Jan 14, 2025
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By
Paulina
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Productivity
Jan 14, 2025
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By
Paulina
Top tips on how to choose enterprise help desk software
Customer Management
Jan 14, 2025
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By
Paulina
Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams
Product Updates
Jan 14, 2025
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By
Govind Kavaturi
Transform your Slack into a powerful customer communication channel in 2023
Customer Management
Jan 14, 2025
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By
Govind Kavaturi
Transforming Slack into a Customer Communications Powerhouse for Modern Companies
Communication
Jan 14, 2025
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By
Lauren Davis
Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Communication
Jan 14, 2025
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By
Lauren Davis
Vitally Talks CS: Insights on Meeting Customers & More
Communication
Jan 14, 2025
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By
Lauren Davis
Web to Slack: How to Set Up a Powerful Integration with Thena
Productivity
Jan 14, 2025
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By
Paulina
What Are Slack Lists? Slack Lists vs. Thena
Productivity
Jan 14, 2025
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By
Paulina
What Are Slack Templates? Everything You Need to Know
Productivity
Jan 14, 2025
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By
Paulina
What Is a Slack App? A Guide to Beginners
Productivity
Jan 14, 2025
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By
Paulina
What Is Customer Support? A Complete Guide
Communication
Jan 14, 2025
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By
Paulina
Why Are Your Customers Happy With Slack?
Communication
Jan 14, 2025
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By
Paulina
Why Do You Need Thena: The Ultimate Slack Management Tool?
Customer Management
Jan 14, 2025
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By
Paulina
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Productivity
Jan 14, 2025
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By
Paulina
Zendesk Pricing Explained
Communication
Jan 14, 2025
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By
Paulina
Zoom Slack Integration: Here’s How to Link Both Tools
Technology
Jan 14, 2025
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By
Paulina
What to Look for in a Simple Support Ticket System
Customer Management
Jan 8, 2025
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By
Paulina
20+ Zendesk Alternatives (Free & Paid Tools)
Customer Management
Jan 8, 2025
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By
Paulina
How to Send Emails to Slack Channels with Thena
Product Updates
Dec 22, 2024
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By
Govind Kavaturi
Thena's December Product Updates: A Sneak Peek Into What’s New
Product Updates
Dec 21, 2024
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By
Lauren Davis
The Landscape of Messaging Platforms for Business Communication in 2023
Communication
Dec 18, 2024
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By
Paulina
5 Reasons Why Your Customer Wants Slack
Customer Management
Dec 10, 2024
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By
Paulina
5 Best Lightweight Ticketing Systems for 2024
Productivity
Dec 10, 2024
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By
Paulina
5 Tips for an Email Ticketing System in Gmail
Communication
Dec 10, 2024
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By
Paulina
A Simple Guide to Issue Tracking System Examples and Best Tools
Productivity
Dec 10, 2024
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By
Paulina
Slack Alerts with Thena
Customer Management
Dec 10, 2024
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By
Paulina
Empowering Your Support Team: Online Ticketing System Best Practices
Customer Management
Dec 10, 2024
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By
Paulina
The essentials of tracking IT ticketing systems for optimal internal support
Customer Management
Dec 10, 2024
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By
Paulina
7 Ways You Can Use Slack to Improve Project Management
Productivity
Dec 10, 2024
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By
Paulina
10 Ways to Engage with Your Customer on Slack
Communication
Nov 28, 2024
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By
Paulina
Slack for Customer Service: What Metrics to Track
Customer Management
Nov 28, 2024
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By
Paulina
Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing
Communication
Nov 28, 2024
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By
Lauren Davis
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Customer Management
Nov 9, 2024
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By
Lauren Davis
5 Ways to Effectively Manage Your Customers on Slack
Productivity
Oct 30, 2024
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By
Sucharitha
5 Best Customer Service Tools for 2024 (Features and Prices)
Customer Management
Oct 30, 2024
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By
Lauren Davis
5 Best SaaS Help Desk Software in 2024
Communication
Oct 30, 2024
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By
Paulina
CRM with Help Desk Solutions Explained: A Complete Guide
Communication
Oct 30, 2024
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By
Paulina
Does Slack Improve Customer Retention?
Customer Management
Oct 30, 2024
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By
Paulina
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Technology
Oct 30, 2024
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By
Lauren Davis
7 Tips on How to Choose the Right Customer Email Management System
Customer Management
Oct 30, 2024
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By
Paulina
How to Improve Customer Acquisition and Retention with Slack and Thena
Communication
Oct 30, 2024
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By
Paulina
How to Improve Sales Engagement with Slack Connect and Thena
Customer Management
Oct 30, 2024
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By
Paulina
Intercom Slack Integration with Thena: Everything You Need to Know
Technology
Oct 30, 2024
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By
Unmukt
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Technology
Oct 30, 2024
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By
Unmukt
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Productivity
Oct 30, 2024
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By
Paulina
What is a Help Desk? Definition, Key Functions, and the Best Solution
Productivity
Oct 30, 2024
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By
Paulina
2 Easy Steps to Launch Slack Connect and Onboard Your Customer
Customer Management
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By
Biplab
A Guide to the Best Software Support Solution for Customer Service
Technology
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By
Paulina