All articles
From support to product feedback loop: How to link customer tickets to product roadmap decisions
Oct 31, 2025
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By
Nitish Upadhyay
The modern support stack 2026: how best-of-breed ecosystems will define customer success
Oct 31, 2025
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By
Govind Kavaturi
Top 5 AI models transforming B2B customer support 2025
Oct 8, 2025
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By
Govind Kavaturi
Proactive spike alerts using online artificial intelligence on support channels
Oct 7, 2025
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By
Thena team
60 examples of B2B customer support communication for Slack, email, and live chat
Oct 3, 2025
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By
Govind Kavaturi
AI in B2B: how companies are using it to scale smarter
Oct 1, 2025
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By
Govind Kavaturi
AI prompts for B2B customer support: the complete guide
Sep 30, 2025
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By
Govind Kavaturi
Navigating the B2B customer journey: Mapping the path to value and expansion
Sep 29, 2025
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By
Govind Kavaturi
Slack forms explained: collect data directly in Slack
Sep 24, 2025
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By
Paulina
Broadcasts in slack and email: how modern B2B teams communicate
Sep 15, 2025
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By
Govind Kavaturi
8 best freshdesk alternatives you should check out in 2025
Aug 29, 2025
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By
Paulina
B2B customer support response time benchmarks in 2025
Aug 28, 2025
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By
Govind Kavaturi
7 best B2B AI customer support platforms in 2025
Aug 27, 2025
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By
Govind Kavaturi
17 legendary customer service quotes to not miss in 2025
Aug 26, 2025
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By
Govind Kavaturi
Top 7 Intercom alternatives to consider in 2025
Aug 25, 2025
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By
Paulina
CSAT in B2B support: the complete guide
Aug 11, 2025
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By
Govind Kavaturi
AI copilot in B2B customer support: the future of service
Aug 8, 2025
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By
Govind Kavaturi
How Clarify built and launched an autonomous CRM in 18 months
Aug 5, 2025
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By
Mike Molinet
What is Thena? The complete guide to modern B2B customer support (2025)
Aug 4, 2025
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By
Govind Kavaturi
How to set up and analyze customer support data in Claude AI? Complete MCP integration guide
Aug 1, 2025
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By
Nitish Upadhyay
What does a customer success manager (CSM) do? Role, strategy, and impact in SaaS
Jul 30, 2025
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By
Govind Kavaturi
Zendesk vs Freshdesk: navigating the customer support landscape
Jul 30, 2025
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By
Victor Joseph
Linear × Thena: bridging support and engineering teams
Jul 28, 2025
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By
Nitish Upadhyay
The ultimate guide to choosing the best customer portal software
Jul 28, 2025
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By
Paulina
12 best free helpdesk software options for 2026 (with reviews)
Jul 22, 2025
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By
Govind Kavaturi
Mastering difficult customer interactions with empathy
Jul 16, 2025
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By
Victor Joseph
The ultimate guide to B2B customer experience management in 2025
Jul 15, 2025
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By
Govind Kavaturi
Agentic AI chat agent: why every interface needs it in 2025
Jul 11, 2025
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By
Mike Molinet
Telegram ticket bot system for efficient customer support
Jul 10, 2025
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By
Victor Joseph
How to start a new conversation in Slack: messages, threads, and line breaks explained
Jul 3, 2025
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By
Victor Joseph
AI logs: The future of transparent AI in customer support
Jul 1, 2025
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By
Govind Kavaturi
A Guide to the Best Software Support Solution for Customer Service
Jul 1, 2025
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By
Paulina
Q&A: What tasks can AI agents automate in B2B customer support?
Jun 25, 2025
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By
Victor Joseph
Bring customer support to Raycast. Tickets, instantly accessible.
Jun 24, 2025
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By
Govind Kavaturi
Built on trust: Thena's 2025 gold standard in data compliance
Jun 23, 2025
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By
Govind Kavaturi
Customer support AI for B2B startups: A step-by-step tutorial
Jun 22, 2025
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By
Govind Kavaturi
Slack community ticketing: Manage support easily with Thena
Jun 21, 2025
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By
Mike Molinet
Stop drowning in tickets: The AI secret to empowered B2B customer teams
Jun 19, 2025
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By
Govind Kavaturi
Free knowledge base software for B2B teams | Thena help center
Jun 18, 2025
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By
Govind Kavaturi
Thena AI web chat: smart 24/7 engagement for your website
Jun 17, 2025
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By
Govind Kavaturi
Mastering support expectations: Thena's smart SLA policies
Jun 16, 2025
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By
Govind Kavaturi
Thena CSAT: real feedback, real improvement for B2B support
Jun 16, 2025
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By
Govind Kavaturi
Thena's auto-responder: always present, always professional multi-channel support
Jun 16, 2025
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By
Govind Kavaturi
Raising your B2B customer support Game with Thena's team boards: a smarter way to work
Jun 16, 2025
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By
Govind Kavaturi
2 Easy Steps to Launch Slack Connect and Onboard Your Customer
Jun 10, 2025
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By
Biplab
4 Ways B2B Ticketing Portals Simplify Customer Support
Jan 21, 2025
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By
Paulina
5 Clever Ways to Use Shared Channels in Slack
Jan 20, 2025
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By
Paulina
5 Ways Slack Can Help You Have a Better Relationship With Your Customer
Jan 20, 2025
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By
Biplab
Create a Zendesk ticket from Slack
Jan 20, 2025
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By
Govind Kavaturi
How to Use Slack Huddles to Boost Real-Time Team Collaboration
Jan 20, 2025
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By
Paulina
Intercom-Slack Integration with Thena: Everything You Need to Know
Jan 20, 2025
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By
Unmukt
Zendesk and Slack Integration with Thena [Ultimate Playbook]
Jan 20, 2025
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By
Unmukt
Zendesk Slack Notification: Everything You Need to Know
Jan 20, 2025
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By
Paulina
10 Best Lightweight CRM Platforms for Modern Companies in 2026
Jan 14, 2025
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By
Paulina
3 Biggest Challenges for Customer Support Leadership in 2022
Jan 14, 2025
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By
Govind Kavaturi
4 Examples of Companies Using Slack Connect for Customer Success
Jan 14, 2025
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By
Gözde
5 best Halp alternatives
Jan 14, 2025
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By
Paulina
5 Best Slack Apps for Customer Support Teams in 2023
Jan 14, 2025
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By
Paulina
5 reasons Slack Connect guarantees a higher net retention rate
Jan 14, 2025
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By
Paulina
6 best support ticketing tools for Slack in 2025
Jan 14, 2025
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By
Paulina
5 Tips For Companies to Increase Their Support Resolution Times on Slack
Jan 14, 2025
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By
Biplab
7 Best Slack Integrations for Customer Service Teams
Jan 14, 2025
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By
Paulina
7 Creative Ways to Use Slack for Remote Teams
Jan 14, 2025
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By
Paulina
A Complete Guide to B2B Customer Service Ticketing Systems
Jan 14, 2025
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By
Paulina
How to Use Slack for Customer Support in B2B (Guide)
Jan 14, 2025
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By
Paulina
A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial
Jan 14, 2025
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By
Victor Joseph
Top 10 AI customer support software in 2025
Jan 14, 2025
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By
Paulina
How to Integrate Airtable with Slack
Jan 14, 2025
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By
Paulina
Asana Slack Integration: A How-to Guide
Jan 14, 2025
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By
Paulina
What is B2B Sales? Definition, Examples, and Strategies
Jan 14, 2025
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By
Paulina
15 hidden benefits of using a help desk for better customer service
Jan 14, 2025
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By
Paulina
14 best employee communication apps
Jan 14, 2025
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By
Paulina
Best Practices for Slack Connect Channels
Jan 14, 2025
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By
Paulina
Beyond Messaging: How to Properly use Slack for Business
Jan 14, 2025
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By
Paulina
Boosting Average Email Open Rates
Jan 14, 2025
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By
Paulina
Building Customer Loyalty in B2B: 5 Essential Strategies
Jan 14, 2025
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By
Paulina
Building a Responsible AI Future: The Role of Data Governance at Thena
Jan 14, 2025
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By
Ankit Saxena
Bundle Similar Requests Together with Thena’s Merge
Jan 14, 2025
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By
Lauren Davis
ClickUp Slack Integration (Best Ways to Do It)
Jan 14, 2025
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By
Paulina
Confluence Slack Integration Guide
Jan 14, 2025
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By
Paulina
Conversational Ticketing in Slack. Make customer support easy and quick.
Jan 14, 2025
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By
Paulina
Convert Slack messages from customers into support tickets in your ticketing system
Jan 14, 2025
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By
Govind Kavaturi
Customer Acquisition Cost (Definition + How to Calculate)
Jan 14, 2025
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By
Paulina
Understanding Your Customers Better Through Behavior Analysis
Jan 14, 2025
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By
Lauren Davis
SaaS Customer Retention
Jan 14, 2025
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By
Paulina
Customer Retention Rate (Meaning + How to Calculate)
Jan 14, 2025
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By
Paulina
Customer Success in Slack: Retain and Delight Your Customers
Jan 14, 2025
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By
Paulina
Customer Support AI: Practical Benefits Your Business Can’t Ignore
Jan 14, 2025
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By
Paulina
What Are Customer Touchpoints? Meaning + Examples
Jan 14, 2025
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By
Paulina
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Jan 14, 2025
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By
Paulina
Discord vs. Slack for Businesses in the SaaS Space (Comparison)
Jan 14, 2025
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By
Paulina
How to Send Emails to Slack Channels
Jan 14, 2025
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By
Paulina
Email vs Slack: which platform works better for customer support?
Jan 14, 2025
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By
Biplab
Enhancing Customer Communication in Slack with Thena’s Auto-Respond
Jan 14, 2025
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By
Lauren Davis
Everything You Need to Know About Using Slack for CRM
Jan 14, 2025
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By
Paulina
Best Ways to Export Slack Conversations
Jan 14, 2025
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By
Paulina
Five Signs That Your Customer Support on Slack Is Failing
Jan 14, 2025
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By
Paulina
Four Slack Workflow Examples to Make Your Team Productive
Jan 14, 2025
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By
Paulina
Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Jan 14, 2025
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By
Paulina
GitHub Slack Integration - Quick Guide
Jan 14, 2025
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By
Paulina
Halp Slack Integration: Is There an Alternative?
Jan 14, 2025
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By
Paulina
How Mobile Takes Modern Customer Support to the Next Level
Jan 14, 2025
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By
Lauren Davis
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Jan 14, 2025
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By
Lauren Davis
How to Add a Custom Emoji to Slack
Jan 14, 2025
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By
Paulina
How to Configure Slack Notifications for Customer Messages
Jan 14, 2025
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By
Paulina
How to Create a Slack Group
Jan 14, 2025
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By
Paulina
How to Effectively Run POCs (Proof of Concepts) on Slack
Jan 14, 2025
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By
Paulina
How to Make the Most of Your Slack Community
Jan 14, 2025
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By
Paulina
How to Monetize Shared Slack Channels to Create Additional Revenue Streams
Jan 14, 2025
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By
Gözde
How to Onboard Customers using Slack
Jan 14, 2025
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By
Paulina
How to Optimize B2B Customer Communication with Slack & AI
Jan 14, 2025
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By
Paulina
How to Remove a User from Slack in 5 Easy Steps
Jan 14, 2025
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By
Paulina
How to Use Slack Canvas For Maximum Team Productivity
Jan 14, 2025
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By
Paulina
How to Use Slack for Marketing? (+Slack Newsletter Template)
Jan 14, 2025
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By
Paulina
How to Use Slack for Task Management: Everything You Need to Know
Jan 14, 2025
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By
Paulina
How We Retain and Grow $100k+ accounts with Slack at Branch
Jan 14, 2025
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By
Mike Molinet
HubSpot CRM and Slack Integration (Playbook)
Jan 14, 2025
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By
Paulina
HubSpot Slack Integration with Thena (Guide)
Jan 14, 2025
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By
Paulina
Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Jan 14, 2025
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By
Lauren Davis
Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
Jan 14, 2025
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By
Lauren Davis
Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.
Jan 14, 2025
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By
Lauren Davis
Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Jan 14, 2025
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By
Lauren Davis
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Jan 14, 2025
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By
Lauren Davis
11 Most Important B2B Customer Service Skills
Jan 14, 2025
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By
Paulina
Increase NRR by managing customers on Slack
Jan 14, 2025
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By
Govind Kavaturi
Integrating External Links with Thena for Enhanced Collaboration
Jan 14, 2025
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By
Lauren Davis
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Jan 14, 2025
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By
Govind Kavaturi
A New Way to Approach IT Helpdesk Services & IT Ticketing System
Jan 14, 2025
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By
Paulina
Jira Slack Integration: A Practical Guide
Jan 14, 2025
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By
Paulina
Journey to the future of customer relationships
Jan 14, 2025
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By
Ankit Saxena
Key Slack Analytics for Customer Service to Leverage in 2023
Jan 14, 2025
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By
Paulina
B2B Lead Generation: 9 Best Ways to Get Leads
Jan 14, 2025
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By
Paulina
Linear Slack Integration: What Is It and How to Do It Properly
Jan 14, 2025
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By
Paulina
Make Slack Announcements Fun and Easy with Thena’s Broadcasts
Jan 14, 2025
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By
Govind Kavaturi
Manage Customer Feedback in Slack with Thena’s CSAT
Jan 14, 2025
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By
Lauren Davis
Mastering Customer Management in Slack: 7 Tips for Improved Efficiency
Jan 14, 2025
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By
Gözde
Mastering Issue Escalations with Thena's Slack Integration
Jan 14, 2025
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By
Lauren Davis
Monday Slack Integration - 4 Different Ways You Can Set Up
Jan 14, 2025
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By
Paulina
What is multichannel customer support? benefits and challenges
Jan 14, 2025
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By
Paulina
Notion Slack Integration: A How-to Guide
Jan 14, 2025
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By
Paulina
What is Omnichannel Customer Support and Why It’s a Must in B2B
Jan 14, 2025
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By
Paulina
Optimize Your Request Management with Thena’s Custom Fields
Jan 14, 2025
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By
Lauren Davis
PagerDuty Slack Integration (Guide)
Jan 14, 2025
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By
Paulina
Pipedrive Slack Integration: How to Connect Both Tools
Jan 14, 2025
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By
Paulina
Revolutionizing vendor-customer relationships with real-time messaging platforms
Jan 14, 2025
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By
Jordan Pierro
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Jan 14, 2025
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By
Sucharitha
Slack and Thena Usher in a New Era of Collaboration
Jan 14, 2025
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By
Lauren Davis
How to Set Up Slack Auto Response for 24/7 Customer Support
Jan 14, 2025
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By
Paulina
Slack Bots 101: A New Approach to Slack Productivity
Jan 14, 2025
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By
Paulina
Slack Customer Request Management: Categories, Tags, Shortcuts, Alerts & SLAs
Jan 14, 2025
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By
Paulina
Slack Customer Request Management with Thena: Shortcuts
Jan 14, 2025
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By
Paulina
Maximizing Slack Customer Success for Enterprise Growth in 2024
Jan 14, 2025
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By
Govind Kavaturi
Slack for Enterprise: Features, Benefits, and Best practices
Jan 14, 2025
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By
Paulina
Top 20 Slack Frequently Asked Questions (FAQs) Answered
Jan 14, 2025
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By
Paulina
13 Best Slack Keyboard Shortcuts to Speed Up Your Workflow
Jan 14, 2025
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By
Paulina
Slack Markdown: Message Formatting Made Easy
Jan 14, 2025
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By
Paulina
Slack Recurring Reminders and How to Set Them Up
Jan 14, 2025
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By
Paulina
Slack schedule message: how-to guide to Slack messages
Jan 14, 2025
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By
Paulina
Elevating Slack support and helpdesk operations with Thena
Jan 14, 2025
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By
Paulina
Slack Ticketing System for Internal Support Helpdesk (Guide)
Jan 14, 2025
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By
Paulina
13 Slack Tips and Best Practices to Hack Productivity
Jan 14, 2025
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By
Paulina
Slack Trello Integration: Benefits and Ways to Integrate
Jan 14, 2025
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By
Paulina
Slack Workflow Builder: The Ultimate Tool for Team Productivity
Jan 14, 2025
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By
Paulina
Slack's Dominance in B2B Enterprise SaaS: Why SaaS Companies Rely on Slack
Jan 14, 2025
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By
Gözde
Tailored, Branded, and Collaborative: Thena’s Help Center
Jan 14, 2025
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By
Govind Kavaturi
How to Connect Microsoft Teams and Slack (Best Integrations)
Jan 14, 2025
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By
Paulina
The Death of Disconnected Support: How Thena Unifies B2B Customer Conversations
Jan 14, 2025
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By
Govind Kavaturi
The Rise of Slack: Why B2B Communication is Moving Away from Email
Jan 14, 2025
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By
Gözde
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Jan 14, 2025
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By
Dhawal Jethwani
Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Jan 14, 2025
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By
Lauren Davis
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Jan 14, 2025
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By
Govind Kavaturi
Thena's AI Insights: Transforming Customer Support Dynamics
Jan 14, 2025
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By
Lauren Davis
Master Support with Thena: Power of Ticket Management Systems
Jan 14, 2025
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By
Paulina
Ticket Routing in Zendesk: What is It and How it Works
Jan 14, 2025
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By
Paulina
Ticketing Software Companies: How to Choose the Right One
Jan 14, 2025
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By
Paulina
Ticketing System for Small Businesses: Features, Benefits & a Top Pick
Jan 14, 2025
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By
Paulina
Top tips on how to choose enterprise help desk software
Jan 14, 2025
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By
Paulina
Transform Customer Support with Thena Workflows: Automation for Slack, Email, and Microsoft Teams
Jan 14, 2025
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By
Govind Kavaturi
Transform your Slack into a powerful customer communication channel in 2023
Jan 14, 2025
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By
Govind Kavaturi
Transforming Slack into a Customer Communications Powerhouse for Modern Companies
Jan 14, 2025
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By
Lauren Davis
Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Jan 14, 2025
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By
Lauren Davis
Vitally Talks CS: Insights on Meeting Customers & More
Jan 14, 2025
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By
Lauren Davis
Web to Slack: How to Set Up a Powerful Integration with Thena
Jan 14, 2025
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By
Paulina
What Are Slack Lists? Slack Lists vs. Thena
Jan 14, 2025
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By
Paulina
What Are Slack Templates? Everything You Need to Know
Jan 14, 2025
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By
Paulina
What Is a Slack App? A Guide to Beginners
Jan 14, 2025
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By
Paulina
What Is Customer Support? A Complete Guide
Jan 14, 2025
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By
Paulina
Why Are Your Customers Happy With Slack?
Jan 14, 2025
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By
Paulina
Why Do You Need Thena: The Ultimate Slack Management Tool?
Jan 14, 2025
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By
Paulina
Your Guide to Must-have Slack Channels | 7 key Slack Channel Examples
Jan 14, 2025
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By
Paulina
Zendesk Pricing Explained
Jan 14, 2025
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By
Paulina
Zoom Slack Integration: Here’s How to Link Both Tools
Jan 14, 2025
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By
Paulina
What to Look for in a Simple Support Ticket System
Jan 8, 2025
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By
Paulina
20+ Zendesk alternatives (Free & Paid tools)
Jan 8, 2025
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By
Paulina
How to Send Emails to Slack Channels with Thena
Dec 22, 2024
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By
Govind Kavaturi
Thena's December Product Updates: A Sneak Peek Into What’s New
Dec 21, 2024
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By
Lauren Davis
The Landscape of Messaging Platforms for Business Communication in 2023
Dec 18, 2024
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By
Paulina
5 Reasons Why Your Customer Wants Slack
Dec 10, 2024
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By
Paulina
5 Best Lightweight Ticketing Systems for 2025
Dec 10, 2024
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By
Paulina
5 Tips for an Email Ticketing System in Gmail
Dec 10, 2024
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By
Paulina
A Simple Guide to Issue Tracking System Examples and Best Tools
Dec 10, 2024
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By
Paulina
Slack Alerts with Thena
Dec 10, 2024
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By
Paulina
Empowering Your Support Team: Online Ticketing System Best Practices
Dec 10, 2024
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By
Paulina
The essentials of tracking IT ticketing systems for optimal internal support
Dec 10, 2024
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By
Paulina
7 Ways You Can Use Slack to Improve Project Management
Dec 10, 2024
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By
Paulina
10 Ways to Engage with Your Customer on Slack
Nov 28, 2024
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By
Paulina
Slack for Customer Service: What Metrics to Track
Nov 28, 2024
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By
Paulina
Unlocking Customer Connections: Amplify Engagement by 8x with Slack Marketing
Nov 28, 2024
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By
Lauren Davis
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Nov 9, 2024
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By
Lauren Davis
5 Ways to Effectively Manage Your Customers on Slack
Oct 30, 2024
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By
Sucharitha
5 Best Customer Service Tools for 2024 (Features and Prices)
Oct 30, 2024
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By
Lauren Davis
5 Best SaaS Help Desk Software in 2025
Oct 30, 2024
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By
Paulina
CRM with Help Desk Solutions Explained: A Complete Guide
Oct 30, 2024
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By
Paulina
Does Slack Improve Customer Retention?
Oct 30, 2024
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By
Paulina
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Oct 30, 2024
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By
Lauren Davis
7 Tips on How to Choose the Right Customer Email Management System
Oct 30, 2024
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By
Paulina
How to Improve Customer Acquisition and Retention with Slack and Thena
Oct 30, 2024
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By
Paulina
How to Improve Sales Engagement with Slack Connect and Thena
Oct 30, 2024
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By
Paulina
Intercom Slack Integration with Thena: Everything You Need to Know
Oct 30, 2024
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By
Unmukt
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Oct 30, 2024
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By
Unmukt
Top 10 Service Desk Software in 2024 (Ranked and Rated)
Oct 30, 2024
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By
Paulina
What is a Help Desk? Definition, Key Functions, and the Best Solution
Oct 30, 2024
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By
Paulina