Communication

Jira Slack Integration: A Practical Guide

Jira Slack Integration: A Practical Guide

Jira’s project management capabilities have helped thousands of teams across the globe to streamline development processes and increase transparency across organizations.

The Jira Slack integration can help you create a centralized hub to develop and resolve tasks, promote cross-team collaboration, and speed up processing times quickly.

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Blog
Communication

Jira Slack Integration: A Practical Guide

Paulina
Content Writer
February 1, 2024

Jira’s project management capabilities have helped thousands of teams across the globe to streamline development processes and increase transparency across organizations.

The Jira Slack integration can help you create a centralized hub to develop and resolve tasks, promote cross-team collaboration, and speed up processing times quickly.

What is Jira Slack integration?

Jira can help you and your team to reach your full potential, but the tool used on its own can create unintentional silos in your work processes. The Jira Slack integration can help smoothly combine Jira’s operational powerhouse with Slack’s collaboration capabilities, helping you stay up to date with all the latest and greatest without ever having to leave Slack.

By combining Jira and Slack, you can view Jira ticket previews in Slack channels, receive status update notifications, attach Slack messages to Jira requests, and more. Jira’s Slack integration can help build robust workflow automation into your processes and revolutionize your operations fast.

What are the benefits of Slack integration with Jira? 

Jira and Slack can create a powerful duo for your organizational processes, bringing many benefits to everyday tasks:

  • Smoother colleague experience: You and your teams can tackle projects and issues more efficiently at every stage without leaving Slack, saving time and boosting efficiency.
  • Remove the guessing game from status tracking: Integrating your Jira ticketing system with Slack can help you to increase visibility, enabling your employees to track tickets seamlessly and share information straight within Slack.
  • Decrease in monotone tasks: With the help of a Jira Slack integration, you can remove most of the repetitive tasks between different tools that lead to manual errors and wasted time. Integrating Jira and Slack lets you view information straight from your communication platform, enhancing information sharing. In addition to this, all conversations linked to a Jira issue in Slack automatically sync as comments on the Jira ticket, ensuring that no information gets lost between tools.
  • Speed up resolution times: Complex tickets may need a lot of effort to resolve. Combining the power of Jira and Slack, team members can swarm issues in Slack, sharing ideas and viewpoints to tackle problems quickly.

How to integrate Jira with Slack with Thena 

Utilizing Thena’s Jira integration can elevate collaboration across your teams and amplify operational efficiency. Thena’s award-winning solution can help you combine all your favorite tools in one place, drastically reducing resolution times.

Thena’s AI-powered conversational ticketing system can help boost your organizational efficiency from project management to internal helpdesk and customer support. Our 360 tool is here to elevate your business into a next-generation success.

To take full advantage of Thena’s Jira Slack integration, you will have to follow the below steps:

Step 1: Head to Thena’s web app and follow the following path: Global settings >> Integrations >> Jira.

Step 2: Click on “Connect” to link your Jira account to your Thena application.

Step 3: Follow the setup process through the OAuth authentication process, where you will need to allow the Thena Jira App to access your Thena workspace.

Important information❗New tickets created through Jira will show as submitted by the user who authenticated the app on Thena. To avoid confusion, we recommend creating a service account such as “thena@yourdomain.com” to identify submissions processed through Thena quickly.

Linking your existing Jira tickets to Thena requests

Now that you have your Jira Slack integration up and running, you can attach Jira tickets to your Thena request through a variety of ways:

1. Pasting the direct link of the relevant Jira ticket on the internal triage thread:

By copy-pasting the complete hyperlink of your Jira ticket to Thena’s Internal Triage thread, you can automatically attach this to the relevant request.

2. Pasting the direct link of the relevant Jira ticket on the Internal Thread through the Request Drawer: You can open the Request Drawer for the specific Jira ticket and insert the associated hyperlink within the “Internal Thread” tab.

3. Searching for an existing ticket on Jira through Request Drawer:

By accessing the “External Links” section on the “Request Drawer,”, you can search for existing Jira tickets and attach them to requests.

Creating a new Jira ticket with Thena

You can create new tickets on Jira through the “Request Drawer”. However, before you set off on a journey, it’s important to note that by default, you will see all projects and issue types in Jira that the authenticated user has access to. To set up a default project or issue type, you can reach out to us through Slack so we can configure this to fit your exact needs.

Creating a Jira ticket from the “Request Drawer” couldn’t be any easier! Simply access the “External Links” section to create your request. If you have multiple integrations set up, you can choose your desired destination for the ticket.

Once you submit your ticket, it’ll automatically sync to the request you generated it from, enabling information to be shared seamlessly between Jira and Thena so your teams have complete visibility.

Frequently asked questions about Jira Slack integration 

1. How do I link a Slack message to a ticket in Jira?

You can link a Jira ticket by either raising an issue in Jira or raising a ticket directly from Slack and pasting the direct link to the ticket on Slack with your selected team members or channels. Now, they will be able to see your ticket details and help resolve issues efficiently.

2. How to enable Jira to use a private Slack channel?

Integrating Jira ticketing system functionalities in a private channel couldn’t get any easier. Once you create your desired channels, you can add Jira to your homepage by typing in /invite Jira. With this simple command, you will be able to access all functionalities the same way as you would in your public channels.

3. Can Jira send notifications to Slack?

Yes! When you integrate Jira and Slack, you can access the best functionalities from both tools—superb project management with Slack’s excellent communication capabilities. You’ll receive notifications for Jira ticket status changes in the Request Drawer external link preview, the activities tab, and your Slack triage channel thread.

You can set up instant notifications in Slack using /jira notify or /jira manage.

4. How can I check the status of a linked Jira ticket in Thena?

You can hover over the Jira ticket link in the Thena web app to view the status of your linked Jira ticket. You will also receive status notifications for any potential changes in your request through your activities tab and Slack tirage channel thread.

Comparing Communication Features: Slack vs. Jira

FeatureSlackJiraThena.ai Integration Benefits
Primary FocusReal-time team communication & collaborationProject management, issue tracking, and software development workflowsStreamlines B2B customer service within Jira.
Communication StyleInformal, conversational, fast-pacedFormal, project-specific, asynchronous (often)Enables real-time communication for issue resolution.
Communication FormatPrimarily text messages, voice calls & video conferencingComments within issues, issue descriptions, @mentions, file sharingFacilitates contextual communication within tickets.
Collaboration FeaturesShared channels, threaded messages, file sharing, real-time mentionsShared project boards, collaborative editing on issues and comments, @mentions, document sharingEnhances team collaboration on customer issues.
IntegrationsIntegrates with numerous external tools and servicesIntegrates primarily with development and IT operations toolsBridges communication gap between Slack & Jira.
Search FunctionalityPowerful search for messages, channels, and usersRobust search within projects, issues, and commentsEnables efficient search for relevant customer information.
CostFree tier with limited features, paid plans for additional features and usersFree tier with limited features, paid plans for additional features and user tiersPotentially reduces costs through improved issue resolution efficiency.
Mobile AppAvailable with full functionalityAvailable with full functionalityEnables on-the-go customer service management.
Learning CurveRelatively easy to learn and useSteeper learning curve for advanced features and complex project workflowsSimplifies issue creation and communication within Jira.
Suitable for:General team communication, project discussions, quick updatesIssue tracking, bug reporting, software development lifecycle managementB2B customer service within development and project management workflows.

Conclusion

Jira and Slack are powerful operational duos that can help you streamline everyday processes and increase collaboration and visibility across your business. With the help of Thena’s smart automation, you can bring out most of your methods and create optimal operations within every part of your organization.

Don’t hesitate to give us a try today! Add Thena to Slack.

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