Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023

Lauren Davis
Product Marketing Manager
September 12, 2023

We’re thrilled to share that Thena has been highlighted in the newly released G2 Grid Report for Fall 2023, showcasing our exceptional performance and commitment to excellence.

A Glance at Thena’s Recognition 

Thena's collection of badges in the G2 Fall 2023 Report is a testament to our dedication to providing top-notch solutions to businesses of all sizes. Let's take a closer look at the badges earned:

Thena's Strong Presence in North America

One thing we are most excited about is our strong presence in the North American region, as highlighted by three badges: High Performer Mid-Market (Americas Regional Grid), High Performer (Americas Regional Grid), and High Performer Small-Business (Americas Regional Grid). These accolades underscore the our dedication to delivering exceptional support solutions in one of the most competitive markets globally.

Top Ratings in Product Capabilities

In the G2 Fall 2023 Report, Thena also achieved top rankings in various product capabilities within the Helpdesk category:

  • #1 Workflows
  • #1 Chat/Live Support
  • #1 Ticket Response User Experience
  • #1 Ease of Setup

These rankings are a clear indication of Thena's dedication to offering a seamless and efficient helpdesk solution that caters to the evolving needs of businesses and their customers.

Launched just a year ago, we are humbled to emerge as a leader among our competitors in North America. G2's recognition of Thena as a High Performer in the Americas Regional Grid is a testament to our rapid growth and commitment to excellence. Thena's #1 rankings in critical categories like Workflows and Chat/Live Support demonstrate our commitment to delivering user-friendly and efficient solutions. 

These top rankings directly translate into higher customer satisfaction, as evidenced by this glowing testimonial from Ryan Hoskin, VP of Customer Success at Incident: "Without Thena, Slack would be unmanageable." Such feedback spotlights the tangible impact Thena has on our users' daily operations.

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