Written by
Lauren Davis
|
Published on
Jan 14, 2025
In this article, we will cover:
A Glance at Thena’s Recognition
Thena's collection of badges in the G2 Fall 2023 Report is a testament to our dedication to providing top-notch solutions to businesses of all sizes. Let's take a closer look at the badges earned:
High Performer - Grid® Report for Help Desk | Fall 2023
High Performer Small-Business - Small-Business Grid® Report for Help Desk | Fall 2023
Easiest To Do Business With Small-Business - Small-Business Relationship Index for Help Desk | Fall 2023
High Performer Mid-Market (Americas Regional Grid) - Mid-Market Americas Regional Grid® Report for Help Desk | Fall 2023
High Performer (Americas Regional Grid) - Americas Regional Grid® Report for Help Desk | Fall 2023
Easiest To Do Business With - Relationship Index for Help Desk | Fall 2023
High Performer Mid-Market - Mid-Market Grid® Report for Help Desk | Fall 2023
High Performer Small-Business (Americas Regional Grid) - Small-Business Americas Regional Grid® Report for Help Desk | Fall 2023
Easiest To Do Business With Mid-Market - Mid-Market Relationship Index for Help Desk | Fall 2023
Users Most Likely To Recommend - Results Index for Help Desk | Fall 2023
Thena's Strong Presence in North America
One thing we are most excited about is our strong presence in the North American region, as highlighted by three badges: High Performer Mid-Market (Americas Regional Grid), High Performer (Americas Regional Grid), and High Performer Small-Business (Americas Regional Grid). These accolades underscore the our dedication to delivering exceptional support solutions in one of the most competitive markets globally.
Top Ratings in Product Capabilities
In the G2 Fall 2023 Report, Thena also achieved top rankings in various product capabilities within the Helpdesk category:
#1 Workflows
#1 Chat/Live Support
#1 Ticket Response User Experience
#1 Ease of Setup
These rankings are a clear indication of Thena's dedication to offering a seamless and efficient helpdesk solution that caters to the evolving needs of businesses and their customers.
Launched just a year ago, we are humbled to emerge as a leader among our competitors in North America. G2's recognition of Thena as a High Performer in the Americas Regional Grid is a testament to our rapid growth and commitment to excellence. Thena's #1 rankings in critical categories like Workflows and Chat/Live Support demonstrate our commitment to delivering user-friendly and efficient solutions.
These top rankings directly translate into higher customer satisfaction, as evidenced by this glowing testimonial from Ryan Hoskin, VP of Customer Success at Incident: "Without Thena, Slack would be unmanageable." Such feedback spotlights the tangible impact Thena has on our users' daily operations.
