The AI knowledge base
for B2B teams
The AI knowledge base
for B2B teams
The AI knowledge base
for B2B teams
Centralize answers, scale support, move faster.
Free up to 2 help centers.
WYSWIG content editor to hosting
all in one solution.
WYSWIG content editor to hosting
all in one solution.
WYSWIG content editor to hosting
all in one solution.
Empower your users. Lighten support load.
Collections
Organize all your content in one place. Use bulk actions, filters, and visibility controls built for scale.
Articles
Create and manage content. AI drafts articles with SEO, formatting, and fast publishing.
Sign up for free
Styling
Customize the overall look and feel without writing any code. Easily adjust themes, colors, branding, and layout settings.
Hosting
Fast, secure, and scalable. Runs on a global CDN with custom domain support and zero maintenance stress.
Join top performing modern teams
Why Thena?
Why Thena?
Thena is the only platform offering live collaboration, rich editors, and built-in feedback. No plugins. No hacks.
Thena
Zendesk
Freshdesk
Intercom
WYSWIG editor
✅ Rich
❌ Limited
❌ Limited
✅ Rich
AI articles
✅ Supported
✅ Supported
❌ Limited
❌ Limited
Live collaboration
✅ Supported
❌ No support
❌ No support
✅ Supported
User feedback
✅ Supported
✅ Supported
✅ Supported
✅ Supported
MCP
✅ Yes
❌ No support
❌ No support
❌ No support
Cost
✅ Free
❌ Paid
❌ Paid
❌ Paid
Thena
Zendesk
Freshdesk
WYSWIG editor
Fully tailored
Limited
One-size-fits-all
Real-Time Analytics
Detailed insights
Basic tracking
Weekly only
Proven ROI
Measurable growth
No concrete results
Impressions focused
Dedicated Support
24/7 dedicated
No support
Weekdays only
Thena
Most Competitors
WYSWIG editor
Fully tailored
Limited
Real-Time Analytics
Detailed insights
Basic tracking
Proven ROI
Measurable growth
No concrete results
Dedicated Support
24/7 dedicated
No Support
Thena
Zendesk
Freshdesk
WYSWIG editor
Fully tailored
Limited
One-size-fits-all
Real-Time Analytics
Detailed insights
Basic tracking
Weekly only
Proven ROI
Measurable growth
No concrete results
Impressions focused
Dedicated Support
24/7 dedicated
No support
Weekdays only
Create. Customize. Publish.
Your help center.
Create. Customize. Publish.
Your help center.
FAQ
What is an AI knowledge base?
An AI knowledge base is your company’s help content, automatically generated from resolved support tickets. Instead of manually writing articles, AI uses your historical conversations and ticket data to create contextual, useful knowledge that evolves with your customer interactions.
How do I generate AI articles for the knowledge base?
Articles can be generated directly from the ticket view. Once a ticket is closed, you will see an option to create an AI-generated article based on the ticket’s conversation. It takes seconds with no copy-pasting or switching tabs.
Can I publish my help center on a custom domain?
Yes. You can fully brand and publish your help center on a custom domain. It looks like part of your product, not a third-party widget. Your brand stays front and center.
What is an AI knowledge base?
An AI knowledge base is your company’s help content, automatically generated from resolved support tickets. Instead of manually writing articles, AI uses your historical conversations and ticket data to create contextual, useful knowledge that evolves with your customer interactions.
How do I generate AI articles for the knowledge base?
Articles can be generated directly from the ticket view. Once a ticket is closed, you will see an option to create an AI-generated article based on the ticket’s conversation. It takes seconds with no copy-pasting or switching tabs.
Can I publish my help center on a custom domain?
Yes. You can fully brand and publish your help center on a custom domain. It looks like part of your product, not a third-party widget. Your brand stays front and center.
What is an AI knowledge base?
An AI knowledge base is your company’s help content, automatically generated from resolved support tickets. Instead of manually writing articles, AI uses your historical conversations and ticket data to create contextual, useful knowledge that evolves with your customer interactions.
How do I generate AI articles for the knowledge base?
Articles can be generated directly from the ticket view. Once a ticket is closed, you will see an option to create an AI-generated article based on the ticket’s conversation. It takes seconds with no copy-pasting or switching tabs.
Can I publish my help center on a custom domain?
Yes. You can fully brand and publish your help center on a custom domain. It looks like part of your product, not a third-party widget. Your brand stays front and center.
Customer support AI
Sign up for free.