🎉
Changelog August 2025

Resolve customer issues, right where they start.

Resolve customer issues, right where they start.

Resolve customer issues, right where they start.

Unify Slack, email, and chat to route, respond, and resolve in one flow.

One platform for Slack, Email, & Web chat.

One platform for Slack, Email, & Web chat.

No credit card for free plan.

Omni-channel. Multi-persona.

Every team, form, route, and account.

Omni-channel. Multi-persona. Every team, form, route, and account.

Omni-channel. Multi-persona.

Every team, form, route, and account.

AI behind every outcome.

AI behind every outcome.

AI behind every outcome.

Get started

Built for B2B speed, context, and resolution.

New-gen ticketing:

AI + human intelligence

New-gen ticketing:

AI + human intelligence

New-gen ticketing:

AI + human intelligence

Hey team, uploads to our projects are failing — it says

"Storage quota exceeded." What's going on?

Hey team, uploads to our projects are failing — it says "Storage quota exceeded." What's going on?

Thanks for reaching out! Your current

plan includes 500GB of storage. Based

on recent activity, you’re close to your limit.

Thanks for reaching out! Your current

plan includes 500GB of storage. Based on recent activity, you’re close to your limit.

Can we get a temporary extension while we sort

it out internally?

Can we get a temporary extension while we sort it out internally?

Let AI handle the repetitive stuff. Focus your team on what matters.

Let AI handle the repetitive stuff. Focus your team on what matters.

Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Jamie

L1 support agent

L1 support agent

Get started

Connect B2B channels

Connect B2B channels

Connect B2B channels

Turn chaos across Slack, email, chat into trackable tickets.

Turn chaos across Slack, email, chat into trackable tickets.

Turn chaos across Slack, email, chat into trackable tickets.

Auto-triage and route tickets

Auto-triage and route tickets

Auto-triage and route tickets

Streamline team processes with customizable boards and role-based controls.

Streamline team processes with customizable boards and role-based controls.

Streamline team processes with customizable boards and role-based controls.

Build support hub

Build support hub

Build support hub

Consolidate support content and knowledge in your own branded private or public help centers.

Consolidate support content and knowledge in your own branded private or public help centers.

Consolidate support content and knowledge in your own branded private or public help centers.

Automate B2B support

Automate B2B support

Trigger workflows with smart AI + human logic.

Trigger workflows with smart AI + human logic.

Trigger workflows with smart AI + human logic.

Integrate with apps

Connect or build apps for AI agents to manage data and APIs.

Track accounts and activity

Centralize customer data across Slack, email and others for human and AI agents to collaborate.

Powering millions

of business conversations

Powering millions

of business conversations

Powering millions

of business conversations

Enterprise grade security to protect
your customer data

Enterprise grade security to protect
your customer data

Join top performing B2B teams

Join top performing B2B teams

Join top performing B2B teams

Support that moves at the speed of your customers.

Support that moves at the speed of your customers.

Experience the most modern ticketing window.

Experience now

Team boards

Organize tickets across multiple boards by team.

Groups

Set up groups with custom assignment logic.

Routing

Auto-assign tickets to the right group or agent.

Custom fields

Customize fields to align with your process.

SLA

Define and enforce service-level policies.

Notifications

Get real-time alerts for critical ticket updates.

Slack

Track and manage tickets directly from Slack.

Email

Convert emails into trackable tickets.

Web chat

Turn chats into tickets instantly.

MS Teams

Convert MS Teams messages into tickets.

Views

Build and embed custom ticket views.

Accounts

Track tickets by company or account.

Auto-responder

Send replies automatically

while you are away.

Internal threads

Collaborate with your team

on tickets.

CSAT

Collect and track

customer feedback.

Insights

View key metrics on performance and trends.

Workflows

Automate repeatable

ticket flows.

Knowledge base

Share and update articles from support flows.

Tasks

Track action items on accounts.

Apps

Connect Thena with your internal systems.

100+ B2B support powers, now AI powered.

100+ B2B support powers, now AI powered.

100+ B2B support powers, now AI powered.

Introducing

Thena MCP

Read more

Remote MCP server

Customer support AI for B2B.

Sign up

Customer support AI for B2B.

Sign up

Customer support AI for B2B.

Sign up

Customer support AI for B2B.

Sign up