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“Thena empowers us to offer Slack as a support channel to our customers in a scalable way.”
Jessica Chiu
Director of Support at Amplitude
“Life saving productivity tool that breaks Slackc chaos and promotes actionability”
Moritz Weiss
CS Operations at BoostUp
“Thena brings all of our customer communications into one centralized place. It would be impossible to stay on top without it”
Joseph White
Technical Support Lead at DX
“Thena has been invaluable in bringing everything together in one place.”
Rachel Thomas
Success Engineer at Knock
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“We can meet our customers where they work (in Slack), track all their requests efficiently, & collaborate internally to assign tasks.
Chris Spencer
TSE at Prismatic
“Game changer for managing slack interactions”
Shayan Aminmadani
Senior Manager at Mixpanel
“We got our highest NPS score ever, and a core component of that was using Thena and Slack with customers.”
Alberto Rodrigues
EVP Customer Success at Oligo
“Incredible tool for anyone using Slack for customer support.”
Brandon Foo
CEO/Co-Founder at Paragon
“It saves a ton of time and provides customers with am amazing experience. We love Thena!”
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Customer Success at Vitally

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We were wasting at least 10 hours per week trying to manage the volume of channels manually.
Claire Lucas
Director of Global Business Ops, Clickhouse
We got our highest NPS score ever, and a core component of that was using Thena with customers.
Alberto Rodrigues
EVP Customer Success, Oligo

It would be impossible to stay on top of everything without Thena.

Joseph White
Technical Support Lead, DX
Doubled the productivity in terms of how fast we can react and address things.
Moritz Weiss
Sr Customer Success Manager, BoostUp.ai
Thena has been invaluable in bringing everything together in one place.
Rachael Thomas
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Working with Thena has been transformative for Embrace.
Wyle Cordero
Lead Solutions Engineer, Embrace
We were wasting at least 10 hours per week trying to manage the volume of channels manually.
Clarie Lucas
Director of Global BizOps, Clickhouse
We got our highest NPS score ever, and a core component of that was using Thena and Slack with customers.
Alberto Rodrigues
EVP Customer Success, Oligo
We got our highest NPS score ever, and a core component of that was using Thena and Slack with customers.
Alberto Rodrigues
EVP Customer Success, Oligo
Doubled the productivity in terms of how fast we can react and address things. It's a daily routine that we can look at the Thena interface.
Moritz Weiss
Sr Customer Success Manager, Boostup
“Thena has been invaluable in bringing everything together in one place.”
Rachael Thomas
EVP Customer Success, Oligo
Working with Thena has been transformative for Embrace.
Wyle Cordero
Lead Solutions Engineer, Embrace
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Change your world of ticketing with

SLA

Customer portal

Analytics

Alerts

Filters

Triage

Escalation

Workflows

Snippets

Custom statuses

Webhooks

APIs

Merge

Inbox

Kanban

List view

Auto-responders

Broadcasts

AI summaries

AI requests

Custom fields

AI tags

Shortcuts

Accounts

Contacts

External links

CSAT

SLA

Customer portal

Analytics

Alerts

Filters

Triage

Escalation

Workflows

Snippets

Custom statuses

Webhooks

APIs

Escalation

Statuses

Statuses

Merge

CSAT

Slack

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