Key Benefits for Your Business

Adding Thena's AI web widget does much more than just answer questions. Here’s a detailed look at how it helps companies with their website visitors or app users:

• 24/7 instant support, globally: Your website is always open, and now your support can be too. The AI widget offers immediate help around the clock, in any language. This means no more waiting, happier customers, and support for a worldwide audience no matter the time zone.

• Big reduction in support workload: For websites with lots of visitors who all have similar questions, Thena's AI web widget is a game-changer. It acts as your first point of contact, efficiently handling routine questions and directing them away from your human support team. This significantly cuts down on the need for constant human oversight and allows your valuable employees to focus on more complex, important tasks.

• Consistent and accurate information: The AI pulls information from a central, pre-loaded knowledge base. This ensures every visitor gets consistent, accurate, and up-to-date information, avoiding any mix-ups that might happen with different human agents.

• Better user experience (UX): A smooth and immediate support experience greatly improves how people feel about using your service. Visitors and users can find answers quickly, solve problems on their own, and feel more confident and supported when interacting with your brand.

• Scalability for growth: As more people visit your website or use your app, the need for support grows. Thena's AI web widget handles this growth easily, managing more and more questions without needing a proportional increase in human staff.

• Valuable lead generation & user identification: For web apps where knowing your users is important, Thena has smart features built-in. If a user is already recognized (for example, by a hashed email), Thena uses that information. If not, the AI will politely ask for an email and name, which then gets saved (until the user clears cookies). This helps you with lead generation for your sales and marketing teams.

• Data-driven insights: While the AI handles conversations, Thena can often provide useful information about common questions, tricky points, and areas where your help documents might need improvement. This data can guide what content you create and how you develop your products.

• Personalized interactions (even with AI): By customizing prompts, you can give your AI agent a specific personality and tone. This makes interactions feel more tailored and true to your brand, even though they're automated.