Thena's December Product Updates: A Sneak Peek Into What’s New

Lauren Davis
Product Marketing Manager
December 7, 2023

As we wrap up 2023, we're excited to share the latest developments at Thena, where AI meets B2B SaaS and customer support. Balancing AI and the human touch is crucial, and our team has been hard at work optimizing that middle ground. Here's the lowdown on our recent enhancements:

List view

Effortlessly switch between List View and Board View to tailor your display to your workflow preferences. Enable the "AI Title" feature to automatically arrange your list according to the titles generated by Thena's AI for each request, simplifying your view and enhancing navigation efficiency.

Inspect request details

Delve further into any Slack message by simply clicking on it to access essential information. Get insights into whether it was converted into a request by Thena, including reasons for non-conversion. Track its current status and delve into the complete activity history surrounding the request. Enhance your confidence with a comprehensive, audit log-style summary that provides a holistic understanding of past interactions. Learn more

Override AI urgency and sentiment

Seize command over urgency and sentiment settings! No longer bound by AI determinations, you now possess the power to manually adjust these settings. Whether it's altering a positive sentiment to negative when necessary, this newfound customization and flexibility empower you to align with your own insights and preferences.

Reduced OpenAI dependency

We've bolstered our resilience! Thena has reduced its reliance on OpenAI, which means you can expect minimal disruptions even in situations where OpenAI experiences downtime. By introducing additional fallback mechanisms through AWS & Azure, we've diversified our dependencies to guarantee a more dependable and stable experience for you.

Support for merge requests in kanban

Combine interconnected cards within your Kanban board that relate to the same request. This new feature optimizes your workflow by centralizing information and decluttering your workspace, simplifying task management for a more efficient experience. Learn more

You can read our complete changelog with bug fixes and improvements here.

As we take stock of the strides we've made in 2023, we’re proud of our commitment to enhancing your experience with Thena. The most recent features introduced, from List View flexibility to the reduced OpenAI dependency, are aimed at empowering you with more control, efficiency, and resilience in your daily workflow.

Your feedback is invaluable to us, so if you have feedback or suggestions, our team is all ears. Thank you for being a part of the Thena community. Stay tuned for more exciting developments in 2024!

Wishing you a safe and happy holiday season!

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