🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack - Watch ▶️
In this article, we will cover:
If you are one of the millions of daily users on Slack, you might be wondering how you can bring out the most of the platform. Our team at Thena is here to help you with some practical tips to achieve maximum productivity!
Today, we're focusing on how to create a Slack group. Unsure about what they are or why they're useful? We've got you covered with all the information you need.
Most Slack workspaces are organized in thematic Slack channels that are visible to all employees within the company.
While Slack channels can be organized in many handy ways, covering a range of uses from specific teams to locations, there will be instances when you wish you could talk to groups outside them. That’s where Slack groups come in!
Slack groups let you quickly send a direct message to a bunch of Slack users all at once. It's a super easy way to talk to a specific group of people without setting up a whole new channel.
Creating a Slack group is pretty easy. Just follow these steps:
Step 1: Open Slack, either on your app or through the website.
Step 2: Look for the "+" next to "Direct messages." Click that, and it'll open up a window for messaging.
Step 3: Pick the people you want to add to your group.
Step 4: And that's it, you're all set!
In your Slack group, you can share links, and files, and use integrated apps just like you would in regular channels.
Need to add more people to the group? Just open the group, click on the participant list to bring up the settings menu, and select ‘Add people’. You'll have the option to share your past chat history with the new members if you want.
Talking about Slack group chats and Slack user groups, they're both useful but for different things. Group chats are great for private talks, but sometimes you need to reach specific people in your channels without messaging them all one by one.
That's where Slack user groups come in. You can set up these groups to create a special @tag. This way, you don't have to tag everyone individually in your posts. It's super helpful for reaching out to specific teams, your managers, or folks in the same office.
Slack user groups can also make your life easier when you try bulk-adding users to Slack channels, speeding up onboarding.
Slack channels are visible to all users within the workspace. While they might be restricted or invite-only; the channel names are searchable, and users can request to join them.
On the other hand, Slack user groups are entirely private and only visible to their participants. These groups are typically used for informal conversations, while Slack channels are usually more formally structured.
But what about group chats in Slack? Unlike user groups, which are collections of individuals with a common theme or role and used only for notifications and tagging, group chats provide a separate space for members to converse.
By default, managing user groups — specifically creating and editing them — is limited to the owners and administrators of a workspace. They can, however, decide to make this feature accessible to every member.
While group chats are available to all users regardless of their Slack access, the Slack user group feature is only available for premium Slack users on paid plans.
Setting up Slack user groups can be a handy way to contact teams in large organizations. They enable targeted messaging to specific teams or departments, facilitate easier management of permissions and notifications, and enhance collaboration by grouping users with common roles or functions.
Slack groups and Slack user groups are incredibly useful features within your Slack workspace, but there’s certainly more you can do to create your ideal work environment. This is where our award-winning tool, Thena, shines.
Thena is an intelligent ticketing tool built for Slack, designed to enhance customer communication and support. It does so by using AI to detect customer requests in Slack conversations, automatically creating tickets, and routing them to the appropriate team members.
With Thena, you get handy features like request management, analytics, marketing tools, and an internal helpdesk. Moreover, the tool’s email-to-Slack integration enables your team to access customer emails directly within Slack, automatically routing customer emails to relevant Slack channels, alongside AI-powered summaries of the requests.
If your customer-facing and internal Slack channels are becoming too chaotic, Thena is the tool that can put an end to it.
Ready to maximize Slack’s built-in features and create a workspace uniquely designed to fit your organization’s needs? Add Thena to your Slack workspace today.
_(1).webp)
.webp)
