What are external links?
External links within Thena allow users to connect requests to tickets in other systems such as JIRA, Linear, and Shortcut. This integration serves as a vital link between your customer requests in Thena and the ongoing activities within your engineering, product, or IT teams. Essentially, it ensures that any changes or progress made in external systems are seamlessly reflected in your Thena requests.
Benefits of External Links
Streamlined communication: With External Links, there’s no need to switch between multiple platforms to track progress. Everything is consolidated within Thena, facilitating smoother communication and reducing the risk of information silos.
Enhanced transparency: By linking external tickets to customer requests, teams gain a comprehensive view of project status and progress. This transparency promotes accountability and allows everyone to be on the same page.
Improved efficiency: External Links eliminate the need for manual updates and status checks across platforms. Instead, changes made in external systems are automatically reflected in Thena, saving time and minimizing the risk of errors.
How to get started
Getting started with External Links in Thena is a easy and straightforward. Simply navigate to the External Links section within the request, select the desired integration (Linear, JIRA, or Shortcut), and link the corresponding ticket. Once linked, any updates or changes made to the external ticket will be automatically reflected in your Thena request, keeping everyone informed and aligned.
