Productivity

What Is a Slack App? A Guide to Beginners

What Is a Slack App? A Guide to Beginners

Slack has become one of the most popular communication tools globally over the last decade. With millions of daily users, Slack channels reshaped how organizations collaborate and communicate as a whole.

While its original functionalities cater to various needs, most businesses can’t maximize the platform’s potential without extra help. That’s where Slack apps come in!

In our article, we’ll explain what a Slack app is and how you can bring out the most of it.

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Blog
Productivity

What Is a Slack App? A Guide to Beginners

Paulina
Content Writer
January 11, 2024

Slack has become one of the most popular communication tools globally over the last decade. With millions of daily users, Slack channels reshaped how organizations collaborate and communicate as a whole.

While its original functionalities cater to various needs, most businesses can’t maximize the platform’s potential without extra help. That’s where Slack apps come in!

In our article, we’ll explain what a Slack app is and how you can bring out the most of it.

What is a Slack app?

Slack apps are additional tools or bots, built by Slack or third-party developers, that enhance the original functionality of Slack. The Slack App Directory features over 2,600 Slack apps, providing solutions for scheduling meetings, video conferencing, and conducting polls.

Slack apps can integrate with other solutions like CRMs or file-sharing systems, limiting the need to switch between tools and increasing overall productivity. Slack apps can reduce monotonous tasks, automate workflows, and bring out the most of your Slack channels. 

While you can only integrate a maximum of 10 apps with Slack’s free version, you have no limits for premium plans, enabling you to tailor your digital experience fully.

Benefits of Slack apps

Now that you understand what a Slack app is, you might be wondering how to use it effectively. 

There are a variety of benefits associated with Slack apps that you and your team should explore.

Empower your team to work remotely 

The level of flexibility in today's workforce would have been unimaginable just a few years ago. With over 40% of full-time employees engaged in some form of alternative work arrangement, businesses are now facing new challenges and demands in managing their staff.

Organizations often deal with employees working on flexible schedules, in hybrid environments, or across different time zones. Slack apps can be instrumental in navigating this complexity. They assist in organizing daily stand-ups, scheduling video calls, and promoting team bonding with timely prompts.

Boost your productivity

A Harvard Business Review research found that employees switch between apps and windows up to 1,200 times a day, resulting in significant time lost as they continually readjust to different tools.

Integrating Slack apps into your workspace can save crucial time, reduce distractions, and create a centralized hub for best practices and knowledge sharing. Slack apps combine the benefits of third-party app functionalities, eliminating the need to switch between numerous windows.

Build morale

While remote working generally increases employee satisfaction, studies show that keeping up with company culture can be challenging. A study conducted in 2021 found that 29% of employees believe that team spirit suffers in remote work environments.

Many Slack apps are specifically designed to celebrate high-achieving team members, foster connections among employees, and acknowledge significant events like work anniversaries or birthdays. 

These apps play a pivotal role in cultivating a true sense of community within your workforce. Since social interactions are an essential component of any business, Slack apps can effectively integrate this aspect into your teams’ daily routines.

Use cases of Slack apps

  • Document collaboration: If you work for an organization, chances are you often have to collaborate on a variety of documents with your teams. Projects seem to pop up every day, from budget Excel sheets to PowerPoint presentations and Word proposals. Slack apps can integrate with popular file-sharing platforms like Google Docs or Microsoft OneDrive, streamlining collaboration straight from Slack.

  • Team brainstorming and team building: Working with large teams across multiple time zones can be challenging. With the help of Slack apps, you can integrate polls, use whiteboards, or even organize virtual team-building activities. Browse through the extensive Slack app directory to find some fun solutions to fit your team’s needs.

Access your CRM straight from Slack: Streamline CRM access via Slack: For teams frequently managing customers or marketing campaigns, toggling between CRM systems is frustrating and time-consuming. Top CRM integration apps for Slack let you create tasks and share contact records directly within Slack, enhancing efficiency.

How to bring out the most of your Slack workspace with Thena

Adding Slack apps to your workspace can really boost your work productivity. From shaving off time on repetitive tasks to boosting employee morale, Slack apps can help you do more and faster. And with our tool, Thena, your Slack workspace can become a true customer communication powerhouse.

Thena is an intelligent solution nestled within Slack, allowing your team to access its wide range of functionality with a click of a button. It includes an online ticketing system that automatically detects customer or help desk requests in Slack channels, helping your team handle them quickly and effectively.

Once requests are flagged, users can utilize our AI-driven automation processes, auto-assigning tickets to specific agents and even sending AI-powered instant messages to customers, making sure your service is perfect every time.

Our award-winning tool also features a range of pre-built marketing and sales templates to create unique content, including newsletters and product announcements. Combined with Slack’s platform, Thena can elevate organizational collaboration to the next level.

Truly efficient digital tools like Thena can reshape your workspace and create a real competitive advantage with only a few clicks. Add Thena to your Slack workspace to give it a try today.

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