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Start managing your customers faster, quicker, and easier from Slack.
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Revolutionizing Customer Success with Slack in B2B SaaS

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Bi-directional conversations between platforms

Connect customer interactions with email ticketing tools and CRM.

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How Connectors work.
Book a Meeting
Connect to email ticketing tools
Bi-directional conversations
Connect to CRM
Reduce resolutions times by supporting your customers from Slack.
Bi-directional integrations with email ticketing systems
Connect to email ticketing systems

Connect Thena to email ticketing systems such as Zendesk, Salesforce cases, Freshdesk, Hubspot, and Intercom.

Request to Ticket conversion

Convert Thena detected requests into email ticketing tool tickets from within Slack.

Bi-directional conversations

Get the ticket get auto-assigned on the ticketing tool and start chatting bi-directionally between platforms.

chat
customer channel
Ticket escalation
Escalate unresolved requests

Thena allows visibility on an escalation. From who escalated the request, to what the current state of resolution is - all within Slack.

Send an escalation alert to a channel

Tailor escalation workflows to suit your processes. Ā Customise the level of visibility on Escalations easily.

Craft your customer communication

Escalations can be tricky.Collaborate internally, stay Organised, and Communicate effectively to the customer.

THENA customer facing team
Thena customer team
Visibility for everyone.
Visibility for customers

Give your customers the transparency that they always wanted. Empower them to track and take charge of their tickets.

Visibility for account teams

Get horizontal visibility across all your customers in one place. No more Ā manual consolidation on spreadsheets.

Visibility at organization level

Summarise all tickets, identify pending escalations and act effectively to create winning experiences at a firmwide level.

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Integrate with your ticketing tools.
Engage your customers smarter with Thena.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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