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Connect customer interactions with email ticketing tools and CRM.
Connect Thena to email ticketing systems such as Zendesk, Salesforce cases, Freshdesk, Hubspot, and Intercom.
Convert Thena detected requests into email ticketing tool tickets from within Slack.
Get the ticket get auto-assigned on the ticketing tool and start chatting bi-directionally between platforms.
Thena allows visibility on an escalation. From who escalated the request, to what the current state of resolution is - all within Slack.
Tailor escalation workflows to suit your processes. Customise the level of visibility on Escalations easily.
Escalations can be tricky.Collaborate internally, stay Organised, and Communicate effectively to the customer.
Give your customers the transparency that they always wanted. Empower them to track and take charge of their tickets.
Get horizontal visibility across all your customers in one place. No more manual consolidation on spreadsheets.
Summarise all tickets, identify pending escalations and act effectively to create winning experiences at a firmwide level.