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Revolutionizing Customer Success with Slack in B2B SaaS

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Communicate between Slack and Intercom seamlessly

Customers love to communicate on Slack. Why stop?

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Customer channelcan't find the fileJohn DoeGreat looks good thanks
Slack
intercom logo
Zeo MaxwellCan't find the file. Could you please help.sure attaching file hereCould you please help

Customer support analytics gets powerful.

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Julia Ann
buyer
graph lineNo escalations detected5 star rating for 2 weeksSLA breachedSimilar issues detectedNo activity last 30 days
Reduce resolutions times by supporting your customers from Slack.
Integrate in seconds.
Send all Slack messages

Choose to send all customer messages on Slack to Intercom so your entire customer support operations continues to stay within the boundaries of Intercom.

Send only specific issues

Detect customer messages with the power of AI and choose to send specific type of customer requests to Intercom.

Configure automation

Easily configure display names, display icons, and initial responses so your customer experience is personalized and stays relevant.

configure Intercom integration
Never re-route customer asks again.
Instant push to Intercom

Stay on the top of customer requests on Slack. Customer messages on Slack instantly gets pushed to Intercom.

Support agent stays in Intercom

Your support team doesn't have to join every Slack channel, they would go on handling tickets at speed within Intercom.

All within Slack for customers

Allow customers to ask anything on Slack. Identify issues with the power of AI and provide seamless experience without the need for triaging.

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Contect
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“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M
Avatar

“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Rishen Kapoor
Co-Founder & CEO, Toplyne
Toplyne
B2B SaaS, Series A, $15M
Tes

“Slack Connect is one of the most underrated inventions of modern communication"

Guillermo Rauch
Co-Founder & CEO, Vercel
Vercel
B2B SaaS, Series D, $150M
Avatar

“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M
Avatar

“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Rishen Kapoor
Co-Founder & CEO, Toplyne
Toplyne
B2B SaaS, Series A, $15M
Tes

“Slack Connect is one of the most underrated inventions of modern communication"

Guillermo Rauch
Co-Founder & CEO, Vercel
Vercel
B2B SaaS, Series D, $150M
Why manage customers with Thena?
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Ticketing Automation

Never miss customer messages on Slack by auto-detecting issues, and requests. Send them to any tool and collaborate between platforms.

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Unified Interface

Manage all tasks assigned to any team on any platform from one place. Make the progress visible to customers, stakeholders, and leadership.

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Configure Escalation

Resolve issues faster for customers with configurable escalations to relevant stake holders across all teams within Slack.

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Configure Alerts

Never miss anything. Get reminded of actions and remind customers to take actions with simple configuration setup on Slack.

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Customer 360 Analytics

Understand customer behavior across timeline and conversations. Find out the gap and take relevant actions to give best customer experience.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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