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Revolutionizing Customer Success with Slack in B2B SaaS

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Alerts for proactive customer communication

Get notified and act on a customer question, an unreplied message, and more.

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How SLAs & Alerts work.
Book a Meeting
Subscribe to events that are relevant
Assign Alerts to ensure Accountability
Deflect requests to the relevant teams
Improve Customer Service by proactively communicating with your customers.
Alerts on key customer events in Slack.
Request Identified

Get notified whenever a customer request has been detected in Slack.

Failure to Respond to a customer message

Get notified when you fail to respond within your SLA.  You can configure your working hours and holidays.

Customer requests past closure SLA

An alert is generated when a customer request is past the expected request resolution SLA.

Action on alerts through workflows.
Assign the alert to an individual

Assign the alert to a teammate to ensure transparency and accountability across Slack.

Create a request using Conversational Ticketing

Deflect requests to the relevant team by simply creating a ticket for the relevant stakeholder within Slack.

Smart Navigation on Alerts

Identify relevant communication, and highlight action taken to reduce the clutter on the internal channels.

customer messages
Identify opportunities through workspace analytics.
Identify customer service patterns

Identify service patterns on customers with high v/s low responsiveness, request turnaround times and more.

Assess improvement in communication

Evaluate how your customer communication has improved in responsiveness, and customer support.

Visibility on key Breaches

Summarise key SLA breaches, their trend over time, and how they are impacting your customers on Slack.

Integrate with your ticketing tools.
Engage your customers smarter with Thena.

Best practices, research and tips on managing customers.

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Start managing your customers faster and easier from Slack.

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