“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."
Rishen Kapoor
Co-founder, Toplyne
"With Thena, for the first time ever, we can track customer metrics such as first response time, which was impossible before due to the disconnect between slack and our ticketing system."
Wyle Cordero
Technical Support Engineer, Embrace
Best practices, research and tips on managing customers.
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