Thena logo

Request for Thena Demo today!

Start managing your customers faster, quicker, and easier from Slack.
cross icon
🚀 Start organizing your customer Slack Channels with Thena today. Signup for free.
X
Revolutionizing Customer Success with Slack in B2B SaaS

We will email you the download link.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
x
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Analytics on customer
communication

Insights to identify opportunities and risks across your customer engagement on Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
How Analytics work.
Book a Meeting
Sentiment Analytics on messages
Identify engagement patterns
Highlight workspace level insights
Improve Customer Service by proactively communicating with your customers.
Aggregated workspace analytics
Organization level summary

Get a bird’s eye view on the customer engagement patterns across your workspace.

Trend over time

Observe the key changes to your KPIs over time, and opportunities to improve your existing processes.

On Demand intelligence

Generate analytics on demand, and setup alerts to ensure proactive communication.

Channel specific insights
Broader thematic patterns.

Identify key thematic patterns across channels and how your customer engagement is evolving over time.

Identify opportunities in specific channels

Tailor your customer communication to opportunities visible across a segment of channels.

Consolidated views across a CSM

Pivot the insights for a particular CSM, or customer type to identify key actionables, and drive customer satisfaction.

Weekly summaries in Slack
Create visibility for your Stakeholders

Stakeholders will get a weekly summary of key Customer Management insights in Slack

Drive Action on Open Items

Resolve pending items and proactively follow up to ensure you deliver to customer expectations.

Showcase your progress

Identify key channels which are silent, drive an engagement strategy and use the weekly summary to show progress.

Integrate with your ticketing tools.
Engage your customers smarter with Thena.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.