Analytics on customer
communication

Get a bird’s eye view on the customer engagement patterns across your workspace.

Observe the key changes to your KPIs over time, and opportunities to improve your existing processes.

Generate analytics on demand, and setup alerts to ensure proactive communication.

Identify key thematic patterns across channels and how your customer engagement is evolving over time.

Tailor your customer communication to opportunities visible across a segment of channels.

Pivot the insights for a particular CSM, or customer type to identify key actionables, and drive customer satisfaction.

Stakeholders will get a weekly summary of key Customer Management insights in Slack

Resolve pending items and proactively follow up to ensure you deliver to customer expectations.

Identify key channels which are silent, drive an engagement strategy and use the weekly summary to show progress.