🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack - Watch ▶️
Support your internal teams with AI-enabled Slack workflows.
Empower your team with tailored analytics, real-time reminders, and collaborative excellence.
Converge your support, CX and employee engagement efforts into one cohesive workflow.
Elevate accountability with customizable SLAs for varied cohorts & track employee milestones.
Capture critical post-resolution insights through AI-powered employee feedback.
Use AI to determine sentiment, level of urgency, and next steps of employee requests in Slack.
Assign employee requests to a team member with Slack or forward them to an external system.
Gain visibility and confidence by viewing requests based on intuitive filters. Internally collaborate with team members by seamlessly routing requests via Slack Triage.
Notifications, requests and relevant information automatically populate to individual’s app home timeline, for one unified view.
Define custom SLAs for cohorts, monitor employee events, ensure team accountability, and streamline operations with clear visibility.
After a request is completed and closed, seamlessly collect either ephemeral service ratings or open feedback from the employee.
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