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Revolutionizing Customer Success with Slack in B2B SaaS

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Zendesk + Slack: The winning formula for support success.

Start your 14-day free trial and see the results for yourself.

Customer channelZoe MaxwellJohn DoeZoe Maxwell
Slack
Zendesk logo
Conversation with Zeo Maxwellzoe maxwellJhon Doezoe maxwell
Rated #1 Ticket Collaboration in G2
"Finally a way to have visibility on Slack"
"A must have tool for CS & Support Teams."
"Thena makes managing Slack to-dos easier"

Seamlessly pass information back and forth between Slack and Zendesk

Native Connector
No bi-drectional sync
Cannot edit ticket fields from Slack
Severely restricted natural language processing capabilities
No automatic ticket creation from Slack
Noisy and hard to customize
Tricky white-labeling
Can’t configure or automate support requests
Thena x Zendesk Integration
Bi-directional sync between systems
Easy ticket creation and streamlined management of entire ticket lifestyle
Straightforward tracking of customer requests + request escalation
Kanban board for visual organization of support tickets
CSAT feature
Enhanced configuration and automation capabilities
Noiseless and white-labeled

End Slack chaos and reduce resolution time by up to 95%

Integrate in seconds.
Send all Slack messages

Choose to send all customer messages on Slack to Zendesk so your entire customer support operations continues to stay within the boundaries of Zendesk.

Send only specific issues

Detect customer messages with the power of AI and choose to send specific type of customer requests to Zendesk.

Configure automation

Easily configure display names, display icons, and initial responses so your customer experience is personalized and stays relevant.

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Never re-route customer asks again.
Instant push to Zendesk

Stay on the top of customer requests on Slack. Customer messages on Slack instantly gets pushed to Zendesk.

Support agent stays in Zendesk

Your support team doesn't have to join every Slack channel, they would go on handling tickets at speed within Zendesk.

All within Slack for customers

Allow customers to ask anything on Slack. Identify issues with the power of AI and provide seamless experience without the need for triaging.

chat
customer channel

#slack-meets-ai

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Julia Ann
buyer
graph lineNo escalations detected5 star rating for 2 weeksSLA breachedSimilar issues detectedNo activity last 30 days
Image explain the overview of analytics window in Thena
Customer Growth in the Slack-first world.
Customer Growth in the Slack-first world.
SpotDraft streamlines the contract lifecycle in organizations across the world ‚ÄĒ saving customers hundreds of hours reviewing contracts and doing other mundane work.
20%
Support Productivity Increase
50%
Response Time Decrease
Avatar

“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M
Avatar

“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Rishen Kapoor
Co-Founder & CEO, Toplyne
Toplyne
B2B SaaS, Series A, $15M
Tes

“Slack Connect is one of the most underrated inventions of modern communication"

Guillermo Rauch
Co-Founder & CEO, Vercel
Vercel
B2B SaaS, Series D, $150M
Avatar

“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M
Avatar

“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Rishen Kapoor
Co-Founder & CEO, Toplyne
Toplyne
B2B SaaS, Series A, $15M
Tes

“Slack Connect is one of the most underrated inventions of modern communication"

Guillermo Rauch
Co-Founder & CEO, Vercel
Vercel
B2B SaaS, Series D, $150M
Why manage customers with Thena?
Get Started
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Ticketing Automation

Never miss customer messages on Slack by auto-detecting issues, and requests. Send them to any tool and collaborate between platforms.

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Unified Interface

Manage all tasks assigned to any team on any platform from one place. Make the progress visible to customers, stakeholders, and leadership.

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Configure Escalation

Resolve issues faster for customers with configurable escalations to relevant stake holders across all teams within Slack.

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Configure Alerts

Never miss anything. Get reminded of actions and remind customers to take actions with simple configuration setup on Slack.

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Customer 360 Analytics

Understand customer behavior across timeline and conversations. Find out the gap and take relevant actions to give best customer experience.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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