Blog
Productivity

7 Creative Ways to Use Slack for Remote Teams

Paulina
Content Writer
May 5, 2023

Are you looking for new and innovative ways to fully utilize Slack, the powerful communication tool with a plethora of apps and integrations at your fingertips?

While the platform offers a wide range of capabilities, it's important to ensure that your team is making the most of all that it has to offer.

In this blog, we’ve highlighted 7 best ways to use Slack for remote teams that are not only creative but can also help streamline internal processes, boost productivity, and enhance collaboration.

1. Managing Internal Help Desk Requests

Did you know that internal support requests can be managed within Slack? 

With Thena’s powerful Slack plug-in, communication between departments has never been easier. Thena’s internal helpdesk system within Slack allows users to simply send a message on the Slack internal channel and the platform will automatically convert it into a ticket, giving the IT department or finance team full visibility into the issue and ensuring that it's promptly addressed.

This streamlined process helps to eliminate communication silos and reduces the risk of important messages being missed or overlooked. 

Plus, with full visibility into the issue, the appropriate department can quickly and efficiently resolve the problem, minimizing any potential downtime or disruption to your team's workflow. The best bit? Everybody stays on Slack.

2. Sending Newsletters

Another creative way to use Slack is sending out marketing collateral in channels. Yes, you’ve heard that right!

By disseminating newsletters and other promotional material to your customers via Slack, you can achieve higher engagement rates compared to email campaigns. Our data suggest that Slack content may get click-through rates of up to 80%.

Thena’s Marketing Automation makes it easy to launch, track, and optimize campaigns conducted in Slack channels. All you need to do is integrate Thena into your existing Slack setup.

3. Using Slack for Customer Support 

As a popular platform for internal communication among remote teams, Slack is often overlooked as a valuable tool for managing customer requests. With its widespread adoption, utilizing Slack for customer support is an easy and efficient solution that requires minimal training.

By creating dedicated channels for customer queries and integrating with popular customer support platforms, remote teams can streamline support processes and deliver faster response times, ultimately enhancing the overall customer experience. 

By using Thena, you can save time and increase efficiency by automating routine processes like managing and resolving customer queries in real-time with automatic answers to client inquiries ensuring that customers receive prompt and efficient support.

4. Creating a Digital Office

As remote work becomes increasingly prevalent, companies are searching for ways to create an effective digital office that allows employees to collaborate seamlessly. Slack offers valuable use cases for remote teams to optimize their digital workspace. 

By integrating plug-ins like Thena, which can streamline customer service processes and maximize productivity, teams can create a cohesive and efficient digital workspace.

5. Setting up a Water Cooler Chat 

Do you long for the daily workplace banter and chance encounters that you no longer have?

Try using Snack in Slack to set up a virtual water cooler chat. Based on activity, time zone, and interests, Snack pairs random users in a Slack channel for a brief, time-limited video conversation. 

The app's icebreakers make it simple to strike up a discussion with coworkers. Snack may also be employed for time-limited meetings, making individuals who like impromptu chats less anxious.

These creative ways to use Snack in Slack can help remote teams foster connections and build a sense of community, even when working from different locations.

6. Keeping a Tab on Your Team’s Morale 

When it comes to keeping tabs on team morale, Slack is a fantastic tool for distributed teams. The popular polling and survey app Polly has just been updated with features designed to spark social connections in teams. 

To give your employees a break from their routine and inject some humor into the awards ceremony, Polly allows you to design an interactive trivia game with thousands of questions across many categories, collect hot takes with random prompts, and more. 

These creative ways to use Polly and Slack can help keep team spirits high and promote a positive work environment, even when working remotely.

7. Updating Your Availability to Keep Colleagues in the Know

To keep your remote team in the loop about your availability, take advantage of Slack's custom status feature. With just a brief line or icon, your colleagues can quickly understand whether you're available or not before reaching out.

Whether you're on a call, out for lunch, commuting, deep in a project, or simply feeling a certain vibe, let your team know with a custom status. Your status will appear next to your name, making it easy for everyone to see it at a glance.

By using this feature, you can help reduce interruptions and increase productivity while staying connected with your team.

The Bottom Line

In conclusion, Slack is a powerful tool with endless possibilities for remote teams. By thinking outside the box and exploring creative ways to use its features and integrations, you can enhance collaboration, streamline processes, and boost productivity.

Thinking of sending marketing material for your customers via Slack or using the platform for internal help desk requests? Thena is a solution you want to get!

Acquire, Service & Grow customers in Slack
Share this blog :

Start managing your customers faster and easier from Slack.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.