🚀 Building Slack Support at Scale; Learn how to handle 100+ customers on Slack -
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Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Products
Platform Overview
Deliver omni-channel customer
support from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Marketing Automation
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Connectors
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Analytics
Data-driven customer insights
Learn more
Solutions
Customer Success
Strengthen customer connections in Slack, nurture relationships and drive business success.
Learn More
Customer Support
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Learn More
Marketing
Connect with customers on Slack. Create, send, & schedule marketing campaigns on a large scale.
Learn More
Leadership
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Learn More
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
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Customers
Pricing
Login
Company
About us
Let’s get to know about thena
Careers
Opportunities waiting for you
Log In
Request a Demo
Add to
Slack
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
Technology
Thena's December Product Updates: A Sneak Peek Into What’s New
Customer Management
Top 5 Zendesk Alternatives (Free & Paid Tools for Different Use Cases)
Read all articles
Log In
Add to
Slack
Request a demo
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Customer Management
Empowering Your Support Team: Online Ticketing System Best Practices
Technology
Thena's December Product Updates: A Sneak Peek Into What’s New
Customer Management
Top 5 Zendesk Alternatives (Free & Paid Tools for Different Use Cases)
Read all articles
Log In
Add to
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Request a demo
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Categories :
Ticketing
Customer Support
Customer Success
CRM
Customer Support
Zendesk
Unlock complete Slack data within Zendesk.
Intercom
Centralize support queues across Intercom and Slack.
Hubspot
Bring Slack conversations into HubSpot with Thena.
Fresdesk
Uncover comprehensive Slack data within Freshdesk.
Salesforce Cases
Unify support efforts by seamlessly linking Slack to Salesforce Cases.
Zendesk
Zendesk Unlock complete Slack data within Zendesk.
Intercom
Centralize support queues across Intercom and Slack.
HubSpot Ticketing
Bring Slack conversations into HubSpot with Thena.
Freshdesk
Uncover comprehensive Slack data within Freshdesk.
Salesforce Cases
Unify support by linking Slack to Salesforce Cases
HubSpot CRM
Bring Slack conversations into HubSpot with Thena.
Salesforce CRM
Unify support by linking Slack to Salesforce Cases
Product
Jira
Connect Jira tickets to Thena requests.
Linear
Connect Linear tickets to Thena requests.
Shortcut
Connect Shortcut stories to Thena requests.
Jira
Connect Jira tickets to Thena requests.
Linear
Connect Linear tickets to Thena requests.
Shortcut
Connect Shortcut stories to Thena requests.
Sales
Salesforce
Send customer requests, tags, and summaries in Slack to SFDC.
Hubspot
Send customer requests, tags, and summaries in Slack to HubSpot.
Salesforce CRM
Unify support by linking Slack to Salesforce Cases
HubSpot CRM
Bring Slack conversations into HubSpot with Thena.
Customer Success
Best practices, research and tips on managing customers.
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Developed By Mahmud NIloy.
Start managing your customers faster and easier from Slack.
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