🚀 Building Slack support at scale; Learn how to handle 100+ customers on Slack -
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Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Products
Platform Overview
Deliver omni-channel customer
support from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for  businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Marketing Automation
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Connectors
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI Powered routing for  businesses
Tags
Easily tag, and identify requests
Notifications & SLAs
Custom SLAs and Smart Reminders
CSAT
Manage slack chaos with AI
Analytics
Data-driven customer insights
Learn more
Solutions
Customer Success
Strengthen customer connections in Slack, nurture relationships and drive business success.
Learn More
Customer Support
Integrate email-based ticketing systems. Assign tickets, and receive notifications for seamless teamwork.
Learn More
Marketing
Connect with customers on Slack. Create, send, & schedule marketing campaigns on a large scale.
Learn More
Leadership
Analyze and act to customer service metrics, such as first response time, and customer sentiment on Slack.
Learn More
Resources
customer stories
Case Study
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
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Customers
Pricing
Login
Company
About us
Let’s get to know about thena
Careers
Opportunities waiting for you
Log In
Request a Demo
Add to
Slack
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Request Management
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Talk to product specialist
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Read all articles
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Read our security guides
Help centre
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Log In
Add to
Slack
Request a demo
Platform overview
Deliver omni-channel customer engagement from Slack
Slack Connect
Email
Web chat
Microsoft Teams
Applications
Over 100,000+
customer conversations are enabled by Thena every 24 hours.
Explore products
Platform Overview
Deliver omni-channel customer engagement from Slack
Web Chat
Slack Connect
Email
Microsoft Teams
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product Overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Ticketing
Marketing Automation
Connectors
Internal Helpdesk
Product overview
Deliver omni-channel customer support from Slack
Slack Home
Manage requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Connected URLs
Link requests with Linear and Jira
Analytics
Data-driven customer insights
CRM Integration
Pass request data to CRM
Product Overview
Broadcast product information and newsletters in Slack
Templates
Customize ready-made designs
No-Code Content builder
Act like a designer
Audience Segmentation
Segment customer outreach
Scheduler
Schedule your broadcast
Engagement Analytics
Capture actionable insights
Learn more
Product Overview
Bi-directionally integrate Slack conversations with ticketing systems
Zendesk
Connect Slack and Zendesk
Intercom
Connect Slack and Intercom
HubSpot Service Hub
Connect Slack and HubSpot
Salesforce Cases
Connect Slack and Salesforce Cases
Freshdesk
Connect Slack and Freshdesk
Learn more
Product Overview
Organize and solve for internal team requests in Slack
Slack Home
Manage internal requests in Slack
Kanban
Birds-eye view of requests
Slack Triage
AI powered request routing in Slack
Tags
Intuitive tagging and filtering
Notifications & SLAs
Custom SLAs and smart reminders
CSAT
Instant post-resolution feedback
Analytics
Team efficiency insights
Learn more
Teams
Teams
Customer success
Visibility on Slack channels
Customer support
Connect data from Slack
Marketing
Increase engagement
Sales
Easily engage prospects
Product
Gain product insights
IT Operations
Swiftly resolve IT issues
Customer success
Complete + effortless visibility across every Slack channel
Customer support
Connect data from Slack threads to email-based ticketing systems
Marketing
Increase engagement by up to 8x with Slack marketing
Sales
Effortlessly elevate Slack engagement with prospects
Product
Gain invaluable product insights from Slack data
IT Operations
Unify IT ops on Slack for swift issue resolution and happier teams
Business Sizes
Business Sizes
Small business
Slack triage made easy
Startup
Slack white-glove service
Growth
Optimize metrics in Slack
Enterprise
Efficient Slack workflows
Small business
All-in-one customer management with Slack triage
Startup
Deliver white-glove service and build customer delight
Growth
Plan capacity, segment customers, analyze trends
Enterprise
Optimize Slack workflows for team and service efficiency
Book a demo
Use cases
Use cases
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team enquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Over 100,000+
customer conversations
are enabled by Thena every 24 hours.
Learn more
Pricing
Customers
Resources center
Integrations
Connect Slack with tools
About us
Know about our company
Security
Read our security guidelines
Tutorials
Learn more about Thena
Help center
Read our product guides
Referral program
Join our referral program
Community
Customers
See all customers
Blog
View all
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
customer stories
Case Studies
Community
Join us
More resources
Integrations
Connect Slack with tools
Security
Read our security guidelines
Help
Read our product guides
About us
Know about our company
E-Guide
Blog Articles
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Read all articles
Log In
Add to
Slack
Request a demo
The ultimate platform for B2B
customer support
Deliver omni-channel customer support.
Tap into actionable data to fuel efficiency and growth.
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Thena is trusted by industry leaders
Bi-directionally synchronize all channels and applications to Slack
Channels
Slack Connect
Email
Web Chat
Microsoft Teams
Applications
SLACK CONNECT
Look beyond the chaos across 100s of customer Slack channels
Group customer Slack conversations based on customer tier, geo, and teams.
Understand customer conversations based on sentiment, and internal team actions.
Empower your teams to help customers find resolution within Slack.
Request a demo
EMAIL
Your hassle-free solution to manage customer emails without leaving Slack
Automatically route customer emails to the pre-configured Slack channel.
Empower your team to respond to emails directly from Slack, where they work.
Eliminate the complexity of managing multiple systems with the bi-directional sync.
Request a demo
WEB CHAT
Bridge the gap effortlessly between web chat and Slack
Automatically route customer chats from web to the pre-configured Slack channel.
Empower your team to respond to web chat directly from Slack.
Eliminate the complexity of managing multiple systems with the bi-directional sync.
Request a demo
MICROSOFT TEAMS
The easiest way to mirror your channels between Slack and Teams
Open communication channels between Slack and Microsoft Teams workspace without any barriers.
Enable your teams to respond on Slack to customers who operate on Microsoft Teams.
Maintain the consistency of Slack Connect even if your customer is working from Microsoft Teams.
Request a demo
APPLICATIONS
Bi-directionally synchronize applications to Slack
Two way sync between your ticketing apps so your support team can work from their preferred system.
Connect ticket statuses between applications and Slack so your teams are never left in the dark.
Enrich data by synchronizing all customer metrics from Slack activities to your preferred systems.
Request a demo
Engage and grow your customers with our robust products
Request Management
Support customers with AI-enabled Slack Workflows and 
deliver omni-channel support across Slack, Email, and Web.
Learn more
Marketing Automation
Nurture customer relationships by effortlessly creating, executing, and analyzing Slack marketing campaigns.
Learn more
Connectors
Elevate your team’s productivity; engage in real-time conversations and build seamless connectivity without boundaries.
Learn more
Internal Helpdesk
Deliver swift resolution to unlock new levels of employee happiness, engagement, and productivity.
Learn more
Read case study
50%
Resolution time decrease
95%
Response time decrease
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Unlock limitless capacity in Slack
Request a demo
Your unified hub for customer support
95%
Reduced response time
Streamline customer requests in Slack
Send Slack messages to ticketing tools
Manage internal team inquiries in Slack
Manage Slack requests on web UI
Manage Slack Community
Bulk send marketing content on Slack
Send Slack conversations to CRM
Teams
Customer success
Marketing
Customer support
Sales
Product
IT Operations
Solution for all sizes and teams
Business Sizes
Small business
Startup
Enterprise
Growth
TEAMS
Customer success
Sales
Customer support
IT Operations
Marketing
Product
Harness the full potential of Slack based support
Request a demo
Thena leads the charge. Learn how
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Best practices, research and tips on managing customers
Latest FROM BLOG
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Customer stories
Testimonials
Developed By Mahmud NIloy.
Best practices, research and tips on managing customers
Latest FROM BLOG
Communication
What Are Customer Touchpoints? Meaning + Examples
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
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Learn more about modern customer support
Developed By Mahmud NIloy.
Start managing your customers faster and easier from Slack
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Developed By Mahmud NIloy.