Solutions for every use case on Slack

Simplify Slack request management & ticketing, boost productivity, scale customer engagement and unify community management.

4.9/5

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Your all-in-one customer engagement platform

Streamline Slack requests, enhancing efficiency and seamless collaboration.

Automate Slack-to-ticketing tool communication for issue resolution.

Reduce bottlenecks for internal requests and achieve productivity.

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Some of our happy customers

Rated #1 in Ticket Collaboration by G2

StreamLINE CUSTOMER REQUESTS IN SLACK

Complete + effortless visibility across every Slack channel

Automatically assign customer requests to the correct place — whether that’s an individual or an internal Slack channel.

Gain visibility and confidence by viewing requests based on intuitive filters that are relevant to your business.

Internally collaborate with team members by seamlessly routing requests via Slack Triage.

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SEND SLACK MESSAGES TO TICKETING PlatFORMS

Automate seamless Slack-to-ticketing platform communication for efficient issue resolution

Third party tickets

Seamlessly transform incoming Slack requests into third party tickets. Maintain original format of request across both platforms.

Increased collaboration

Convert Slack messages into email tickets, allowing support teams to stay within their preferred platforms, resulting in faster resolutions.

Reduce silos

Facilitate real-time exchanges across system boundaries with intuitive bi-directional synchronization

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50%

Resolution time decrease

95%

Response time decrease

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Unlock limitless capacity in Slack

MANAGE INTERNAL TEAM INQUiRIES ON SLACK

Build Slack workflows to provide quick resolution for your employee inquiries

Effortlessly redirect or guide incoming requests to designated channels, utilizing customer criteria and customizable rules.

Use AI to determine sentiment, level of urgency, and next steps

Assign employee inquiries to a Slack team member or forward them to an external system such as Zendesk or Jira.

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Manage Slack requests in WEB UI

Manage Slack requests on the web for enhanced accessibility and seamless collaboration

Intuitive queues and routing

Utilize a specialized web UI to seamlessly handle customer requests across diverse communication channels, including Slack. Collaborate effectively with unified connectivity and transparency.

Versatile workflow customization

Operate effortlessly in either Kanban or List view, tailoring your workflow based on preference. Easily manage requests, filter by sentiment, apply custom AI tags, and respond directly from the Web UI, ensuring comprehensive visibility and a 360-degree view of customer communication.

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Harness the full potential of Slack for customer serivce

MANAGE SLACK COMMUNITY

Maximize engagement, ensure impeccable delivery, and reclaim valuable time

Effortlessly queue up your messages and set them to be delivered on specific dates and times. Whether it's a product launch announcement, a time-sensitive promotion, or a personalized customer outreach, you have full control over when your messages reach your audience. Learn how precision in timing is the key to capturing your audience's attention.

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BULK SEND MARKETING CONTENT ON SLACK

Streamline marketing efforts with no-code, bulk content delivery on Slack

No code content

Wave goodbye to the tedium of content creation. With Thena's no-code content builder, crafting compelling marketing collateral becomes a breeze.

Audience segmentation

Segment your audience strategically, categorizing diverse customer groups and community audiences for targeted engagement and personalized interactions.

Actionable insights

Leverage comprehensive insights on reach, engagements, responses, and reactions for all your Slack marketing initiatives.