Use AI to determine a request’s sentiment, level of urgency, and actionable next steps.

Automatically deflect or route new requests to specific channels, based on the customer and configurable rules.

Assign customer requests to a team member, or send to a third party system like Zendesk or Jira.

Keep track of requests as they move towards resolution — from unassigned, to in-progress, on hold, and closed.

Filter requests based on channels owned by specific team mates.

View requests filtered by account tiers, geography, persona, CRM fields, source, tags, urgency and more.

Share AI-generated update with external customers, detailing the issue, resolution any any relevant details.

Allow seamless collaboration on requests, with full visibility around the status, activity, and contributors.

Streamline workflows with activity logs, notifications, and SLA nudges for efficient collaboration and follow-up.