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Assign, close, and review customer requests on Slack
Thena detects customer requests from customer Slack channels with AI and ML.
Flags the requests on configurable channel every time a request is detected with customer name and logo.
Team members can assign to someone else or own the request. Ticket for email ticketing tool can be created within a click.
View requests filtered by owners/assignors across all or multiple channels. Perform actions such as assign, open, close in bulk.
View all requests filtered by channels across multiple owners.
View requests based on account tiers, geography, and other customizable cohorts.
Give your customers the transparency that they always wanted. Empower them to track and take charge of their requests.
Get horizontal visibility across all your customers in one place. No more manual consolidation on spreadsheets.
Summarise all requests, identify pending escalations and act effectively to create winning experiences at a firmwide level.