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Revolutionizing Customer Success with Slack in B2B SaaS

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Conversational ticketing for modern teams.

Open requests and communicate between  
and your ticketing systems.

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How Conversational Ticketing works.
Book a Meeting
Create and  manage requests in Slack
Escalate urgent / unresolved requests
Complete Transparency for all
Reduce resolutions times by supporting your customers from Slack.
Auto-detect customer messages on Slack.
Never miss customer messages

Thena detects customer messages from Slack channels and notifies to take an action.

Convert into requests with a click

Detected messages can be converted into requests and synced to internal tools. See Integrations

Manage requests in Kanban

All the converted requests will be added to Kanban to track and manage progress.

customer messages
Create and manage requests in Slack.
Create and share tickets instantly.

Get started with ticketing in no time. Stay organised in organic or process driven environments alike.

Bring your own integration

Zendesk, Salesforce Cases, Notion, Freshdesk - we support them all within slack.

Frictionless omnichannel CX

Start, continue and conclude content rich conversations from anywhere. Attach files and hand-off notifications across integrations.

chat
customer channel
Escalate unresolved requests.
Escalate unresolved requests.

Thena allows visibility on an escalation. From who escalated the request, to what the current state of resolution is - all within Slack.

Send a direct message to a channel.

Tailor escalation workflows to suit your processes.  Customise the level of visibility on Escalations easily.

Craft your customer communication

Escalations can be tricky.Collaborate internally, stay Organised, and Communicate effectively to the customer.

THENA customer facing team
Thena customer team
Visibility for everyone.
Visibility for customers.

Give your customers the transparency that they always wanted. Empower them to track and take charge of their requests.

Visibility for account teams.

Get horizontal visibility across all your customers in one place. No more  manual consolidation on spreadsheets.

Visibility at organization level.

Summarise all requests, identify pending escalations and act effectively to create winning experiences at a firmwide level.

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Integrate with your ticketing tools.
Engage your customers smarter with Thena.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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