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Open requests and communicate between
and your ticketing systems.
Thena detects customer messages from Slack channels and notifies to take an action.
Detected messages can be converted into requests and synced to internal tools. See Integrations
All the converted requests will be added to Kanban to track and manage progress.
Get started with ticketing in no time. Stay organised in organic or process driven environments alike.
Zendesk, Salesforce Cases, Notion, Freshdesk - we support them all within slack.
Start, continue and conclude content rich conversations from anywhere. Attach files and hand-off notifications across integrations.
Thena allows visibility on an escalation. From who escalated the request, to what the current state of resolution is - all within Slack.
Tailor escalation workflows to suit your processes. Customise the level of visibility on Escalations easily.
Escalations can be tricky.Collaborate internally, stay Organised, and Communicate effectively to the customer.
Give your customers the transparency that they always wanted. Empower them to track and take charge of their requests.
Get horizontal visibility across all your customers in one place. No more manual consolidation on spreadsheets.
Summarise all requests, identify pending escalations and act effectively to create winning experiences at a firmwide level.