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Manage Slack chaos with AI and streamlined workflows.
Deliver omni-channel support across Email, Slack and Web.
Empower your team with tailored analytics, real-time reminders, and collaborative excellence.
Converge your support, CX and customer engagement efforts into one cohesive workflow.
Elevate accountability with customizable SLAs for varied cohorts & track customer milestones.
Capture critical post-resolution insights through AI-powered customer feedback.
Manage customer requests coming in from Web, Email and Slack channels right in Slack.
Use cutting-edge AI innovation to reliably get best-in-class customer request sentiment, and relay detailed summary real time right in Slack.
Gain visibility and confidence by viewing requests based on intuitive filters. Internally collaborate with team members by seamlessly routing requests via Slack Triage.
Notifications, requests and relevant information automatically populate to individual’s app home timeline, for one unified view.
After a request is completed and closed, seamlessly collect either ephemeral service ratings or open feedback from the individual.
Define custom SLAs for cohorts, monitor customer events, ensure team accountability, and streamline operations with clear visibility.
Use AI to determine a request’s sentiment, level of urgency, and actionable next steps.
Automatically deflect or route new requests to specific channels, based on the customer and configurable rules.
Assign customer requests to a team member, or send to a third party system like Zendesk or Jira.
Keep track of requests as they move towards resolution — from unassigned, to in-progress, on hold, and closed.
Filter requests based on channels owned by specific team mates.
View requests filtered by account tiers, geography, persona, CRM fields, source, tags, urgency and more.
Share AI-generated update with external customers, detailing the issue, resolution any any relevant details.
Allow seamless collaboration on requests, with full visibility around the status, activity, and contributors.
Streamline workflows with activity logs, notifications, and SLA nudges for efficient collaboration and follow-up.