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Start managing your customers faster, quicker, and easier from Slack.
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Revolutionizing Customer Success with Slack in B2B SaaS

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Request management for
modern teams.

Assign, close, and review customer requests on Slack

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How Request management works.
Book a Meeting
Auto-detect customer requests
Assign, close, open from within Slack
View requests by owner, watcher, type
Reduce resolutions times by supporting your customers from Slack.
Auto-detect requests from Slack messages
Detect requests on Slack Channels

Thena detects customer requests from customer Slack channels with AI and ML.

Get flagged in the #internal-channel

Flags the requests on configurable channel every time a request is detected with customer name and logo.

Create, assign, and close requests

Team members can assign to someone else or own the request. Ticket for email ticketing tool can be created within a click.

Review requests all at once
View requests by owner

View requests filtered by owners/assignors across all or multiple channels. Perform actions such as assign, open, close in bulk.

View requests by channels

View all requests filtered by channels across multiple owners.

View requests by cohort

View requests based on account tiers, geography, and other customizable cohorts.

Visibility for everyone.
Visibility for customers.

Give your customers the transparency that they always wanted. Empower them to track and take charge of their requests.

Visibility for account teams.

Get horizontal visibility across all your customers in one place. No more  manual consolidation on spreadsheets.

Visibility at organization level.

Summarise all requests, identify pending escalations and act effectively to create winning experiences at a firmwide level.

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Integrate with your ticketing tools.
Engage your customers smarter with Thena.

Best practices, research and tips on managing customers.

Read all Articles

Start managing your customers faster and easier from Slack.

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