Changelog June 2025
AI customer support
and service for B2B teams
One platform for customers across Slack, Discord, Email, MS Teams, and Web chat.
No credit card for free plan.
Omni-channel. Multi-persona.
Every team, form, route, and account.
Powered by AI.
New-gen ticketing: AI + human intelligence
Hey team, uploads to our projects are failing — it says
"Storage quota exceeded." What's going on?
Thanks for reaching out! Your current
plan includes 500GB of storage. Based
on recent activity, you’re close to your limit.
Can we get a temporary extension while we sort
it out internally?
Autonomous support & service
Outsource complex tasks to purpose-built AI—respond to customers, apply fields, create tickets, and escalate issues instantly.
Jamie
L1 support engineer
Get started
Omni-channel support
Unify all customer messages into organized tickets instantly.
Multi-persona ticketing
Streamline team processes with customizable boards and role-based controls.
Workflows
Automate workflows by blending human and AI actions for peak business efficiency.
Start for free
Accounts
Centralize customer data for humans and AI to collaborate in one place.
Apps
Connect or build apps for AI to manage data and APIs.
“Thena has been invaluable in bringing everything together in one place.”
Rachael Thomas
Developer success engineer, Knock
Introducing
Thena MCP
Read more
Remote MCP server
Powering millions
of business conversations
"Thena is best solution in
the market"
Customer stories
User stories
"Thena offers the ultimate
piece of mind! I'm really
loving the product"
Michael Potteiger
Koala
Industry
Enterprise grade security to protect
your customer data
Security
Fast where it matters,
personal where it counts.
Watch demo
Experience the most modern ticketing Kanban.
Team boards
Organize tickets across multiple boards by team.
Groups
Set up groups with custom assignment logic.
Routing
Auto-assign tickets to the right group or agent.
Custom fields
Customize fields to align with your process.
Team boards
Define and enforce service-level policies.
Groups
Get real-time alerts for critical ticket updates.
Routing
Track and manage tickets directly from Slack.
Custom fields
Convert emails into trackable tickets.
Team boards
Turn chats into tickets instantly.
Groups
Convert MS Teams messages into tickets.
Routing
Build and embed custom ticket views.
Custom fields
Track tickets by company or account.
Team boards
Link tickets to specific people or customers.
Groups
Add internal-only context
to tickets or Accounts.
Routing
Assign and complete ticket-related actions.
Custom fields
View key metrics on performance and trends.
Team boards
Automate repeatable ticket flows.
Groups
Share and update articles from support flows.
Routing
Track structured data like assets or plans.
Custom fields
Connect Thena with your internal systems.
100+ ticketing features, now AI powered.
Join top performing modern teams
Customer support AI.
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