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One tool to communicate with your customers.

Service, and manage your customers from one place effortlessly on Slack.

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Convert conversations into intelligence.

Enable customer success with intelligent and actionable insights .

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Be where your customers are.

“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working. Thena helps meet customers where they already are while providing better service, easing the burden on teams, and making us more efficient leading to growth”

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M
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“Slack is where work happens, for us and our customers, so being able to support our customers in Slack, without them or us needing to switch context is of strategic importance to our business."

Rishen Kapoor
Co-Founder & CEO, Toplyne
Toplyne
B2B SaaS, Series A, $15M

“Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working."

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M

“Slack Connect is one of the most underrated inventions of modern communication"

Guillermo Rauch
Co-Founder & CEO, Vercel
Vercel
B2B SaaS, Series D, $150M
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Slack is now the place customers want to communicate with teams because of the ability to provide instant access, spontaneous conversations, and quick resolution times - all in the place they're already working

Mike Molinet
Co-Founder, Branch
Branch
B2B SaaS, Series F, $300M
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Streamline Slack channels with your customers.

Organize your Slack Connect by converting customer messages into Thena requests.

  • Recognize customer asks.
  • Set expectations with the customer.
  • Save follow-up time.
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Connect customer requests on Slack to internal systems.

Open and Close tickets, tasks, and requests in any of your tools from Slack Connect in seconds.

  • Seamlessly integrate with existing tools.
  • Communicate on Slack from any tool, literally!
  • Save time in coordinating between people and platforms.
Customer health

Integrate with CRM and Automation systems.

Get your accurate customer account statistics and intelligence without any manual input.

  • Know your customer behavior.
  • Push marketing communication.
  • Get upsell opportunity and churn prediction alerts.
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Customer health

Automate workflows with your tools.

All in one place, designed to help improve your customer insight and actions.

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Start managing your customers faster and easier from Slack.

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