🚀 Thena raised $2.16M Pre-seed from Pear VC, and Tenacity Venture Capital.
Revolutionizing Customer Success with Slack in B2B SaaS

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Get much beyond internal ticket creation.

Enable conversational ticketing for your customer Slack channels and act on intelligent data points.

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Why choose Thena over Halp ?
Open/close requests on Slack
Support for Slack Connect
Smart Inbox
Support for external & internal escalations
Request Analytics
Configurable Alerts
Customer 360 Analytics
Integration with CRM
Bi-directional conversations with other tools
Why is Thena a preferred choice?
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Automate ticket creation

Never miss customer messages on Slack by auto-detecting issues, and requests. Send them to any tool and collaborate between platforms.

Unified Interface

Manage all tasks assigned to any team on any platform from one place. Make the progress visible to customers, stakeholders, and leadership.

Configure escalation

Resolve issues faster for customers with configurable escalations to relevant stake holders across all teams within Slack.

Configure alerts

Never miss anything. Get reminded of actions and remind customers to take actions with simple configuration setup on Slack.

Customer 360 Analytics

Understand customer behavior across timeline and conversations. Find out the gap and take relevant actions to give best customer experience.

Best practices, research and tips on managing customers.

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Start managing your customers faster, quicker, and easier from Slack.