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Access to knowledge base on Slack
Automated responses with AI on Slack
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Explore the power of AI in customer communication with Thena
Responses powered by AI on Slack
Knowledge base integration

Integrate knowledge centre with Slack for AI-driven customer support and query resolution.

Instant responses in Slack

Instant AI responses on Slack for customer questions based on the sentiment.

Include links, videos, and files

Seamlessly integrate videos, files, and images with AI-powered Slack customer support.

Customize answers generated by AI
Lookup to find response drafts

Get multiple AI-generated answer drafts with knowledge base integration within Slack.

Edit & Send

Pick up any draft and edit the responses within Slack. Send it to customers instantly.

Save edited responses

Saved responses to be pushed to knowledge base or internal channels.

AI Response patterns and analysis
Track AI response effectiveness

Track AI question-answering efficacy on Slack. Optimize performance, efficiency, and user satisfaction with analytics.

Differentiate AI vs Human answers

Easily identify AI vs Human answers across all channels and strategize customer support scope.

Feed knowledge base

Constant and real-time feeding of knowledge base from human answers; increase dependency on AI and reduce manual work.

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