Case study on how incident is optimizing capacity planning and resource forecasting using data from Slack and Thena
Mixpanel turned to Thena's Zendesk connector to address their customer support challenges comprehensively. Thena enabled the support team to manage both Zendesk and Slack from within a single interface, streamlining communication and unifying the support process.
Workramp turned to Thena's Intercom connector to streamline their customer support operations and address the challenges posed by the multi-channel support environment.