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95% reduction in response times with Slack
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“Thena’s ability to let us meet customers on Slack where they live while letting our Support Team feel at home working in Zendesk has been a game changer. We’ve seen resolution time cut in half and response time reduced by 95%”
Shayan Aminmadani
Senior Manager, Support Engineering at Mixpanel
Stay connected with Slack threads from email-based ticketing systems
Create Tickets from Slack
Slack is now a source for ticket creation
Assist account teams in converting Slack messages into email tickets for improved cross-platform collaboration and streamlined communication with support teams.
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Reply from Ticketing System
Don’t need to move out of ticketing system
Facilitate support teams to reply to customer threads on Slack seamlessly, without having to leave the email-based ticketing system.
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CSAT in SLACK
Collect higher CSAT submissions with Slack
Collect CSAT scores directly within Slack after a ticket is closed, increasing CSAT collection and improving customer satisfaction.
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Identify opportunities through workspace analyticsIdentify customer service patternsIdentify customer service Visibility on key Breaches
Assess improvement in communicationEvaluate how your customer communicationIntegrate with your ticketing tools.Evaluate how your customer communication
TRACK RESPONSE TIMES
Reduce response and resolutions times with Slack
Enable teams to track response and resolution times with customers on Slack, empowering them to improve critical support metrics.
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Best practices, research and tips on managing customers

Latest FROM BLOG
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Developed By Mahmud NIloy.

Best practices, research and tips on managing customers.

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Producitivity on Slack
Communication tips
Customer management
Technology stack
What Are Customer Touchpoints? Meaning + Examples
Communication
What Are Customer Touchpoints? Meaning + Examples
Paulina
Paulina
Mastering Issue Escalations with Thena's Slack Integration
Product Updates
Mastering Issue Escalations with Thena's Slack Integration
Lauren Davis
Lauren Davis
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Paulina
Paulina
Best Ways to Export Slack Conversations
Productivity
Best Ways to Export Slack Conversations
Paulina
Paulina
Zoom Slack Integration: Here’s How to Link Both Tools
Productivity
Zoom Slack Integration: Here’s How to Link Both Tools
Paulina
Paulina
How to Integrate Airtable with Slack
Productivity
How to Integrate Airtable with Slack
Paulina
Paulina
PagerDuty Slack Integration (Guide)
Productivity
PagerDuty Slack Integration (Guide)
Paulina
Paulina
Pipedrive Slack Integration: How to Connect Both Tools
Productivity
Pipedrive Slack Integration: How to Connect Both Tools
Paulina
Paulina
ClickUp Slack Integration (Best Ways to Do It)
Productivity
ClickUp Slack Integration (Best Ways to Do It)
Paulina
Paulina
What Are Customer Touchpoints? Meaning + Examples
Communication
What Are Customer Touchpoints? Meaning + Examples
Paulina
Paulina
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Communication
How Do You Gain Customer Trust? Essential Tips for B2B Companies
Paulina
Paulina
11 Most Important B2B Customer Service Skills
Communication
11 Most Important B2B Customer Service Skills
Paulina
Paulina
Customer Retention Rate (Meaning + How to Calculate)
Communication
Customer Retention Rate (Meaning + How to Calculate)
Paulina
Paulina
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Communication
Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Lauren Davis
Lauren Davis
Customer Acquisition Cost (Definition + How to Calculate)
Communication
Customer Acquisition Cost (Definition + How to Calculate)
Paulina
Paulina
SaaS Customer Retention
Customer Management
SaaS Customer Retention
Paulina
Paulina
Slack Trello Integration: Benefits and Ways to Integrate
Customer Management
Slack Trello Integration: Benefits and Ways to Integrate
Paulina
Paulina
What Is Multichannel Customer Support? Benefits and Challenges
Customer Management
What Is Multichannel Customer Support? Benefits and Challenges
Paulina
Paulina
Revolutionizing vendor-customer relationships with real-time messaging platforms
Customer Management
Revolutionizing vendor-customer relationships with real-time messaging platforms
Jordan Pierro
Jordan Pierro
How to Create a Slack Group
Customer Management
How to Create a Slack Group
Paulina
Paulina
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Customer Management
Humans of CS vol. 01: Chad Horenfeldt | why CS needs to prove itself in 2024
Lauren Davis
Lauren Davis
2 Minutes
Understanding Your Customers Better Through Behavior Analysis
Technology
Understanding Your Customers Better Through Behavior Analysis
Lauren Davis
Lauren Davis
Top 5 AI Customer Support Software in 2024
Technology
Top 5 AI Customer Support Software in 2024
Paulina
Paulina
Linear Slack Integration: What Is It and How to Do It Properly
Technology
Linear Slack Integration: What Is It and How to Do It Properly
Paulina
Paulina
Zendesk Pricing Explained
Technology
Zendesk Pricing Explained
Paulina
Paulina
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Technology
Thena Enhances AI Capabilities with OpenAI Model and New Endpoints
Dhawal Jethwani
Dhawal Jethwani
2 Minutes
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Technology
Elevate B2B SaaS Efficiency by Routing Slack Conversations to Your CRM
Lauren Davis
Lauren Davis
2 Minutes
Thena's December Product Updates: A Sneak Peek Into What’s New
Technology
Thena's December Product Updates: A Sneak Peek Into What’s New
Lauren Davis
Lauren Davis
2 Minutes
A Guide to the Best Software Support Solution for Customer Service
Technology
A Guide to the Best Software Support Solution for Customer Service
Paulina
Paulina
3 Minutes
A Complete Guide to B2B Customer Service Ticketing Systems
Technology
A Complete Guide to B2B Customer Service Ticketing Systems
Paulina
Paulina
3 Minutes
How Mobile Takes Modern Customer Support to the Next Level
Technology
How Mobile Takes Modern Customer Support to the Next Level
Lauren Davis
Lauren Davis
2 Minutes
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Technology
Thena's Slack Triage: A Deep Dive into Modern Customer Support
Govind Kavaturi
Govind Kavaturi
3 Minutes
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Technology
How Modern Companies Supercharge Their Capacity Planning with Slack Data
Lauren Davis
Lauren Davis
3 Minutes
Slack and Thena Usher in a New Era of Collaboration
Technology
Slack and Thena Usher in a New Era of Collaboration
Lauren Davis
Lauren Davis
2 minutes
Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Technology
Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Lauren Davis
Lauren Davis
2 Minutes
7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
Paulina
Paulina
2 Minutes
Using Slack for Customer Support in B2B (Ultimate Guide)
Technology
Using Slack for Customer Support in B2B (Ultimate Guide)
Paulina
Paulina
3 Minutes
How to Use Slack for Marketing? (+Slack Newsletter Template)
Technology
How to Use Slack for Marketing? (+Slack Newsletter Template)
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Paulina
2 Minutes
Slack Ticketing System for Internal Support Helpdesk (Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
Paulina
Paulina
3 Minutes
Building a Responsible AI Future: The Role of Data Governance at Thena
Technology
Building a Responsible AI Future: The Role of Data Governance at Thena
Ankit Saxena
Ankit Saxena
2 Minutes
Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Technology
Freshdesk Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Paulina
Paulina
3 Minutes
HubSpot Slack Integration with Thena (Guide)
Technology
HubSpot Slack Integration with Thena (Guide)
Paulina
Paulina
3 Minutes
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Technology
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Unmukt
Unmukt
3 Minutes
Zendesk and Slack Integration with Thena [Ultimate Playbook]
Technology
Zendesk and Slack Integration with Thena [Ultimate Playbook]
Unmukt
Unmukt
3 Minutes
Intercom Slack Integration with Thena: Everything You Need to Know
Technology
Intercom Slack Integration with Thena: Everything You Need to Know
Unmukt
Unmukt
3 Minutes
Read all Articles

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