Automatically recognize customer asks from conversations and connect traditional ticketing systems to Slack.
Analyze conversational patterns of customers across all teams interacting with customers.
Reduce resolutions times by supporting your customers from Slack. Create and manage requests in Slack.
Send product, marketing, and incident updates to customers based on customer type, geography, and activity.
Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.
Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.
Send personalized content and track.
Monitor customer channels real-time.
Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health.