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Deliver superior customer experience

Without leaving

Request Management

Automatically recognize customer asks from conversations and connect traditional ticketing systems to Slack.

SLAs & Alerts

Track, notify, and summarize based on customer expectations.

Analytics

Analyze conversational patterns of customers across all teams interacting with customers.

Connectors

Reduce resolutions times by supporting your customers from Slack. Create and manage requests in Slack.

Marketing Automation

Send product, marketing, and incident updates to customers based on customer type, geography, and activity.

Channel mangement

Reduce resolutions times by supporting your customers from Slack. Create and manage requests in Slack.

Request Management

Auto-detect customer requests from thousands of Slack messages. Assign, close, convert, and review incoming customer requests.

SLAs & Alerts

Setup SLAs & reminders to customer requests on Slack. Configure SLAs for each customer channel or by cohort.

Marketing Automation

Send personalized content and track.

Channel Management

Monitor customer channels real-time.

Analytics

Monitor customer channels real-time with response times and SLA breaches. Filter the metrics by sentiment and health.

Connectors

Enable email ticketing systems and CRM to connect with customer interactions on Slack. Reply from any platform for a customer request on Slack.