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Redefining B2B
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From newsletters to customer onboarding, automate communication at scale on Slack.

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From newsletters to customer onboarding, automate communication at scale on SlackConfigure marketing messagesSelect your target cohort of channels
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CUSTOMER STORIES

Best practices, research and tips on managing customers.

Latest FROM BLOG
customer communication
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7 Best Slack Integrations for Customer Service Teams
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5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
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BEST PRACTICE GUIDE

Best practices, research and tips on managing customers.

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Producitivity on Slack
Communication tips
Customer management
Technology stack
How to Use Slack Connect Effectively
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How to Use Slack Connect Effectively
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7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
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5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
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Paulina
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7 Creative Ways to Use Slack for Remote Teams
Productivity
7 Creative Ways to Use Slack for Remote Teams
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Paulina
2 Minutes
Four Slack Workflow Examples to Make Your Team Productive
Productivity
Four Slack Workflow Examples to Make Your Team Productive
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Paulina
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Convert Slack message into a Zendesk Ticket
Productivity
Convert Slack message into a Zendesk Ticket
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Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Productivity
Email or Slack? Which Platform Is The Winner to Manage Customers Efficiently?
Sucharitha
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5 Ways to Effectively Manage Your Customers on Slack
Productivity
5 Ways to Effectively Manage Your Customers on Slack
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Sucharitha
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How to Use Slack Connect Effectively
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How to Use Slack Connect Effectively
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2 Minutes
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
Communication
Introducing the "Slack Best Practice Guide for B2B Customer Communication"
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Communication
How to Onboard Customers using Slack
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5 Best Slack Apps for Customer Support Teams in 2023
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5 Best Slack Apps for Customer Support Teams in 2023
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Paulina
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Why Are Your Customers Happy With Slack?
Communication
Why Are Your Customers Happy With Slack?
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Paulina
2 Minutes
5 Support Ticketing Tools for Serving Customers on Slack
Communication
5 Support Ticketing Tools for Serving Customers on Slack
Paulina
Paulina
3 Minutes
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Customer Management
5 Reasons Slack Connect Guarantees a Higher Net Retention Rate
Paulina
Paulina
2 Minutes
Journey to the future of customer relationships
Customer Management
Journey to the future of customer relationships
Ankit
Ankit
1 Minute
How to Effectively Run POCs (Proof of Concepts) on Slack
Customer Management
How to Effectively Run POCs (Proof of Concepts) on Slack
Paulina
Paulina
3 Minutes
How to Configure Slack Notifications for Customer Messages
Customer Management
How to Configure Slack Notifications for Customer Messages
Paulina
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2 Minutes
Key Slack Analytics for Customer Service to Leverage in 2023
Customer Management
Key Slack Analytics for Customer Service to Leverage in 2023
Paulina
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3 Minutes
4 Examples of Companies Using Slack Connect for Customer Success
Customer Management
4 Examples of Companies Using Slack Connect for Customer Success
Gözde
Gözde
2 Minutes
7 Best Slack Integrations for Customer Service Teams
Technology
7 Best Slack Integrations for Customer Service Teams
Paulina
Paulina
2 Minutes
A Comprehensive Guide to Using Slack for Customer Support
Technology
A Comprehensive Guide to Using Slack for Customer Support
Paulina
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3 Minutes
How to Use Slack for Marketing? (+Slack Newsletter Template)
Technology
How to Use Slack for Marketing? (+Slack Newsletter Template)
Paulina
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2 Minutes
Slack Ticketing System for Internal Support Helpdesk (Guide)
Technology
Slack Ticketing System for Internal Support Helpdesk (Guide)
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3 Minutes
Building a Responsible AI Future: The Role of Data Governance at Thena
Technology
Building a Responsible AI Future: The Role of Data Governance at Thena
Ankit
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2 Minutes
Freshdesk-Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
Technology
Freshdesk-Slack Integration with Thena: Convert Customer Messages into Freshdesk Tickets
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HubSpot-Slack Integration with Thena (Guide)
Technology
HubSpot-Slack Integration with Thena (Guide)
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Paulina
3 Minutes
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Technology
Salesforce Cases-Slack Integration with Thena: Never Reroute Customer Requests Again
Unmukt
Unmukt
3 Minutes
Zendesk-Slack Integration with Thena [Ultimate Playbook]
Technology
Zendesk-Slack Integration with Thena [Ultimate Playbook]
Unmukt
Unmukt
3 Minutes
Intercom-Slack Integration with Thena: Everything You Need to Know
Technology
Intercom-Slack Integration with Thena: Everything You Need to Know
Unmukt
Unmukt
3 Minutes
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