Free knowledge base software for B2B teams | Thena help center

Why Thena is the go-to for your lightweight help center needs

We designed Thena to tackle these pain points head-on, offering a free knowledge base software solution that's powerful, intuitive, and, most importantly, cost-effective.

• Launch in minutes, not days: Gone are the days of complex setups and endless configurations. With Thena, you can have your help center up and running in a few simple steps. The process is streamlined for speed:

  1. Access the help centers menu: A clear, user-friendly interface guides you to where you need to be.

  2. Add your branding: Upload your company logo and enter a name – it's that simple to make it your own, ensuring brand consistency from day one.

  3. Click "create" and launch! Seriously, it's that fast. Your fully hosted, public-facing help center is live and ready to serve your users, instantly boosting your self-service capabilities.

• Free for up to two help centers! This isn't a limited trial or a freemium trap. We genuinely offer up to two full-fledged help centers absolutely free. This is perfect for businesses looking to:

  • Create separate knowledge bases for different products or services your company offers.

  • Target unique audiences (e.g., end-users vs. developers) with tailored content.

  • Build an external customer-facing help center and a robust internal knowledge base for your team, all within Thena's intuitive ecosystem, at no cost.
    
    

• Effortless article creation – Designed for clarity and collaboration: Thena understands that the backbone of any great help center is its articles. We've made creating and managing them incredibly simple and collaborative:

  • Intuitive rich text editor: Craft professional, visually appealing content with ease. Our powerful WYSIWYG (What You See Is What You Get) editor supports rich formatting, tables, images, and other media, ensuring your articles look polished and are easy to read. This is crucial for creating comprehensive product documentation, clear technical questions, and engaging FAQs.

  • Multi-author collaboration: Your team can work together seamlessly in real-time. Invite collaborators, assign specific authors to articles, and see changes as they happen. This means faster content creation cycles, greater accuracy, and eliminates the frustrating back-and-forth of email reviews or detached documents.

  • Version control: Never lose a change or worry about accidental deletions. Thena meticulously tracks all revisions, allowing you to easily view, compare versions, and restore previous content whenever needed. This is invaluable for maintaining up-to-date and accurate information, especially for evolving technical guides or onboarding resources.

  • Inline comments: Provide contextual feedback directly within the article, highlighting specific sections. This keeps discussions focused and efficient, preventing miscommunications and speeding up the review process.

• Customize every detail to match your brand: Your help center should be an extension of your business, not a generic template. Thena provides deep customization options to ensure a consistent and professional brand experience:

  • Fonts & colors: Apply your precise brand typography and color palette throughout the entire help center to maintain visual continuity.

  • Hero section & homepage layout: Create an engaging welcome area that captures attention and organize your content for optimal navigation, making it incredibly easy for users to find what they need, whether it's an immediate answer or a deep dive into a topic.

  • Collection and article page styles: Ensure a consistent and enjoyable reading experience across all your content, from FAQs to detailed product guides.

  • Footer content: Add important links, copyright information, or contact details to provide a complete user experience.

  • Advanced configuration: Go beyond aesthetics with powerful backend options. Set up a custom domain (e.g., help.yourcompany.com) for a truly professional touch. Configure SEO meta fields and Open Graph images on a per-article level to ensure your content ranks well in search engines, driving more organic traffic to your help center and deflecting support requests. Seamlessly integrate with analytics tools like Google Analytics to track how your knowledge base is being used, identify popular articles, and pinpoint content gaps.
    
    

• Smart publication options for control and reach: We give you complete control over your content lifecycle, ensuring your information is always accurate and reaches the right audience:

  • Draft mode: Keep articles and even entire help centers private for internal review and refinement before making them public. This is invaluable for sensitive internal knowledge or preparing product documentation for a new launch.

  • SEO optimization: Fine-tune meta titles, descriptions, and OG images on a per-article level. This granular control means your technical questions and FAQs are highly discoverable through external search engines, maximizing their impact.

  • Preview changes: See exactly how your help center will look and function before publishing, preventing any surprises and ensuring a polished final product every time.

• Versatile use cases for every B2B need: Thena is more than just an FAQ page. It's a comprehensive, adaptable knowledge management solution for diverse applications across your business:

  • Product documentation: Create detailed, user-friendly guides for your product features, updates, and functionality, empowering users to help themselves.

  • Customer support: Drastically reduce support ticket volume by empowering customers with readily accessible self-service troubleshooting resources, freeing up your support team for more complex issues.

  • Onboarding resources: Help new users get started quickly with step-by-step tutorials and guides, improving their initial experience and reducing the burden on your support team.

  • Internal knowledge base: Build a private, searchable repository for your team's internal processes, policies, HR documents, and operational resources, fostering efficient knowledge sharing and accelerating employee onboarding.

• Enhanced discoverability with tags: Make it incredibly easy for users to find exactly what they're looking for, no matter how vast your knowledge base grows:

  • Improve discovery: Use targeted keywords (tags) that accurately describe article content and match how your users typically search, improving the relevance of search results within your help center.

  • Flexible organization: Group content logically with tags without rigid hierarchical constraints, allowing for cross-cutting themes and easier navigation across diverse topics.

  • Smart content: Enable intelligent filters, automatically suggest related articles based on shared tags, and even create dedicated tag pages to further enhance navigation and content discovery, guiding users to relevant information effortlessly.