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Enhance your customer engagement: introducing Thena's AI web widget
In today's fast-paced digital world, quick and accurate information is crucial for website visitors and app users. People expect immediate answers to their questions, support around the clock, and a smooth experience. But for many businesses, providing this level of engagement can take a lot of time and money, often needing dedicated human support teams.
What if you could offer consistent, intelligent help without constant human effort? Meet Thena's AI Web Widget – a practical solution designed to improve how companies connect with their website visitors and application users.
The advantage of always-on, smart conversations
Thena's AI web widget is a smart, AI-powered chat tool that's easy to add to any website or web application. The main idea is simple yet powerful: you don't need a person on the other end to have a helpful and meaningful chat anymore. This lets your human teams focus on more complex issues, while the AI handles most common questions.
Imagine a website where every visitor gets instant, tailored attention. Or a web app where users can quickly get help with features, troubleshooting, or general questions, no matter the time of day or where they are. This is what Thena's AI web widget makes possible.
Discover how AI can empower your entire support team and streamline ticket management in our article on [the AI secret to empowered B2B customer teams].
How Thena's AI web widget works for you
Sign up & start your free trial: The AI web chat feature is part of Thena's Standard plan, and you can begin your experience with a 30-day free trial of this plan. This gives you plenty of time to see how powerful AI-driven support can be.
Enable and customize: Go to "Sources" in your Thena account, turn on "AI web chat," and then make it your own! You can change the widget's look to fit perfectly with your brand.
Copy & paste (it's that easy!): Once you've customized it, simply copy the provided script and paste it into your website's code. You don't need complicated setups or special technical skills.
Teach the AI: This is where it gets really smart. Go to your AI agent profile and give it knowledge. You can upload relevant website links, documents, FAQs, product guides, or any other information your AI needs to be an expert on your business. The more complete the information you provide, the smarter and more accurate your AI's answers will be.
AI takes the lead: When someone visiting your website or using your app asks a question, the AI will intelligently use the information you've given it to create answers. It's designed to offer full support and will keep helping until it can't go further or the user asks to speak with a human.
Set the AI's personality: Thena lets you adjust how the AI behaves, its character, and its tone through prompts. Do you want your AI to be formal and informative, or friendly and helpful? You control how the AI agent represents your brand's voice.
Key benefits
Benefit | What it means |
|---|---|
24/7 instant support, globally | Your website never sleeps, and now your support doesn’t either. The AI widget provides instant help, in any language, anytime — customers never wait again. |
Big reduction in support workload | Handles FAQs and first-contact questions like a champ, routing only real problems to your team. Cuts down on burnout and frees humans for higher-value work. |
Consistent & accurate information | Pulls responses from a single, reliable knowledge base. No more contradictions between agents — just one version of the truth, every time. |
Better user experience (UX) | Fast answers = happy users. Self-service that actually works gives users confidence in your product and boosts brand perception. |
Scalability for growth | As your traffic scales, the AI scales with it. No need to multiply your support headcount to match demand. |
Lead generation & user ID | Recognizes users by hashed email or gently collects details (name, email). This turns support interactions into sales insights. |
Data-driven insights | Every question is a clue. Thena surfaces patterns in user queries to help you improve docs, product, and support strategy. |
Personalized interactions (with AI) | Customize tone and prompts to match your brand voice. Your AI agent can be helpful, funny, formal, or even slightly snarky — just like a real team member. |
Thena: your partner in smarter engagement
In short, Thena's AI web widget is more than just a chatbot; it's a strategic tool that helps businesses offer exceptional customer engagement. By using AI, you can provide instant, accurate, and always-on support to your website visitors and app users. This boosts satisfaction significantly, lowers operating costs, and frees up your human teams to be creative and do their best work.
Ready to improve how you connect with your customers? Sign up for Thena's 30-day free trial of the Standard plan today and see what smarter digital engagement looks like!
