Data Integrity

Thena adapts to your data permissions and policies. You’re always in control.

We do not store conversation data

Thena doesn't store conversation data. All the conversations are accessed via Slack APIs using message IDs.

Permissions are honored

All Slack, and other software's permissions are honored. Our software doesn't by-pass parameters set in other tools.

OAUTH 2.0 API calls, only

Thena uses OAUTH 2.0 for authorization with Slack, Intercom, Hubspot and other integrations. With every connection, Thena will only request authorization using vendor-specific SSO APIs.

Reliable Systems

We know your business operations are mission-critical — your company operations are in good hands with Thena.

Thorough backups

Thena runs backups daily, encrypted in transit and at rest, with regular tests. Backups reside "off-site" from our offices, on Amazon S3 servers that store files on multiple devices.

Data centers

Thena hosts customer data in the United States, in AWS’s Northern California region.

Recovery

Thena reviews and updates its Business Impact Analysis (BIA) and Business Continuity Plan (BCP) on an annual basis. Our team has developed a process to provide well-defined Recovery.

Application Security

Thena conforms to leading security standards & best practices, so you don’t need to worry about sloppy systems.

Encryption at REST

All stored data, session cookies, and backups are encrypted at rest. Database fields storing credentials are also encrypted for additional security. No humans can ever view your passwords.

SSO & MFA

Thena integrates with your SSO/MFA solution to provide a seamless login experience via SAML 2.0. User authentication can take place without the need to manage yet another

Encryption in Transit

All communication between customer systems and Thena takes place using high levels of encryption (TLS 1.2/HPPS)  additional security. No humans can ever view your passwords.

Security Monitoring

We take our security measures seriously with an 'always on' mindset & take active steps to avoid risk.

Information security program

We have an information security program in place, communicated throughout our organization. Our information security program follows the criteria set forth by SOC 2.

Third-party audits

Thena undergoes independent third-party assessments to test security controls. Reports are available upon request, under NDA.another account/password combination.

Security awareness training

Thena team members go through regular security awareness trainings covering industry standard practices and information security topics.