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Unify all customer messages into organized tickets instantly.
Streamline team processes with customizable boards and role-based controls.
Workflows
Automate workflows by blending human and AI actions for peak business efficiency.
Start for free
Apps
Connect or build apps for AI to manage data and APIs.
Rachael Thomas
Developer success engineer, Knock
Remote MCP server
Team boards
Organize tickets across multiple boards by team.
Groups
Set up groups with custom assignment logic.
Routing
Auto-assign tickets to the right group or agent.
Custom fields
Customize fields to align with your process.
SLA
Define and enforce service-level policies.
Notifications
Get real-time alerts for critical ticket updates.
Slack
Track and manage tickets directly from Slack.
Convert emails into trackable tickets.
Web chat
Turn chats into tickets instantly.
MS Teams
Convert MS Teams messages into tickets.
Views
Build and embed custom ticket views.
Accounts
Track tickets by company or account.
Auto-responder
Send replies automatically
while you are away.
Internal threads
Collaborate with your team
on tickets.
CSAT
Collect and track
customer feedback.
Insights
View key metrics on performance and trends.
Workflows
Automate repeatable
ticket flows.
Knowledge base
Share and update articles from support flows.
Tasks
Track action items on accounts.
Apps
Connect Thena with your internal systems.
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