Freshdesk (by Freshworks)
A cloud-based helpdesk with omni‑channel support, automation, SLA management and integrations. Frequently ranked as the #1 alternative to Thena in G2’s 2025 rankings.SourceForge+10Thena+10Thena AI+10G2+1Thena+1

• Zendesk Support Suite
  A well-established traditional helpdesk with robust ticketing, reporting, integrations—and a massive ecosystem. Seen as slower to ROI vs. AI-native systems like Thena.G2Thena

• Fin by Intercom
  Intercom’s AI agent that pulls from your databases to resolve nuanced customer queries, with empathy and brand voice alignment. Ranked top‑3 competitor in 2025.Elite AI Tools+5G2+5Thena+5

• Front
  A shared inbox + collaboration platform for teams managing email/Slack/chat channels. Thena positions itself as a more AI-native and automated alternative

Freshdesk (by Freshworks)
A cloud-based helpdesk with omni‑channel support, automation, SLA management and integrations. Frequently ranked as the #1 alternative to Thena in G2’s 2025 rankings.SourceForge+10Thena+10Thena AI+10G2+1Thena+1

• Zendesk Support Suite
  A well-established traditional helpdesk with robust ticketing, reporting, integrations—and a massive ecosystem. Seen as slower to ROI vs. AI-native systems like Thena.G2Thena

• Fin by Intercom
  Intercom’s AI agent that pulls from your databases to resolve nuanced customer queries, with empathy and brand voice alignment. Ranked top‑3 competitor in 2025.Elite AI Tools+5G2+5Thena+5

• Front
  A shared inbox + collaboration platform for teams managing email/Slack/chat channels. Thena positions itself as a more AI-native and automated alternative